The Village Massala

+44 1745 590051

Station Rd, Rhuddlan, Rhyl LL18 5UA United Kingdom of Great Britain and Northern Ireland

Open Today: -

Quick Facts About The Village Massala

The Village Massala place, based on a collection of customer comments, has various strengths and weaknesses. The strengths of the restaurant include its convenient location next to a Premier Inn, friendly staff, good food, and a welcoming atmosphere. Additionally, the restaurant offers affordable prices and is recommended for those looking for a decent Indian meal that is not too expensive. The attention to taste and detail in the presentation of the food is also commended. Furthermore, the Vindaloo dish is praised for its exceptional taste and authentic flavor. The service is described as excellent, with staff members greeting customers with big smiles and being attentive to their needs.

However, the weaknesses of the restaurant lie primarily in the service. Several customers mention that the service can be hit or miss, with some experiencing rude and unhelpful behavior from staff members. Communication difficulties are mentioned as a recurring issue, with one customer struggling to convey their order correctly. There are also complaints about the high pricing of certain items, such as poppadoms, as well as the overall cost of the meal. A lack of attention and regard for customers is another concern, with one customer walking out after being neglected and receiving poor service. Inconsistency in the quality of service is also mentioned, with one customer having a positive experience, while another had negative experiences on multiple occasions.

In conclusion, The Village Massala place has several strengths, including its location, friendly staff, good food, and affordable prices. However, the weaknesses are primarily centered around the service, with instances of poor communication, rude behavior, neglect, and inconsistencies. Despite the positive aspects of the restaurant, these issues with the service may impact the overall dining experience for some customers. As a result, it is recommended to proceed with caution and consider booking a table in advance to avoid any potential disappointment.

Best TL Reviews

Great curry house located pretty much next door to a Premier Inn: what's not to like? Friendly staff and good food mean I'll happily go back next time I'm in the area. Top tip: like any good restaurant, it can get busy, even early evening as it's popular with families, so it's worth booking a table.

Was ok, torn between 3-4 stars because the staff were super friendly I liked it in there just the food was abit so so tbh, I’ve had a lot better food for the price.

My partner and i usually eat here once a week . The food is always so tasty with so much attention to taste and attention to detail in the presentation. The staff always greet us with big smiles and friendly welcomes and nothing seems to be too much for them. Really lovely place that we would highly recommend. Love this place.

If you want a decent Indian that isn't too expensive then this is the place for you! Came here with my partner for a spontaneous date night and it definitely didn't disappoint. It was the best Vindaloo I've tasted in a long time ❤️ the team that work here are friendly and welcoming and the food is amazing ( although I think our eyes were too big for our belly, we couldn't eat it all ???? ) Shall definitely be eating here again.

Thanks for a lovely meal Village Massala ????

I've visited here a few times and it can be hit and miss what service you get. So I'll start with when I tried to book a table here. I got cut off and told we'll see you between 3-5 didn't take my name didn't take him many seating, nor what time. I rung back again in disbelief that they hung up the phone. Again I was met with a rude manner and had the phone put down on me for the second time. I wanted to ask about their Sunday deal they had on. But didn't even get chance to ask.

Upon arrival it seemed ok, place was dead by 8.30 on a Sunday. Took our orders and couldn't seem to understand that I wanted a chicken tikka masala with garlic and chilli after a few minutes trying to explain he left and the chef came out to ask me yet again that our order was correct. Poor communication skills, lack of should I say.

The food was nice, but was let down by the service. The bill arrived and was shocked that they charge you so much for poppadoms. For s meal for two with two drinks it cost just under 50 which I found very expensive. Considering it was half the price and you got more only a few hours earlier.

Truth is I wouldn't of gone knowing it wasn't the Sunday special, I find nearly 11 quid for a curry that is only half the size compared to takeaway then having to pay nearly 4 quid for rice. I'm stuck shocked I got charged 6 quid for poppadoms.

If you going to offer a special I'd recommend having it longer or cutting off service when that deal ends. If I had been spoken to correctly and with attention when I called I would of found out that the deal wasn't on, but the food is nice but massively spoilt by the treatment from the first phone call.

It's not the first time he's be experienced this, but seeing as it's my local curry house it makes sense to go there but I won't be visiting again and I won't be recommending it either as I found my experiences with you just not a nice atmosphere, service wasn't great.

Time before this I walked out as the server just didn't have any regard for us. Table got drinks, poppadoms before us. Out drinks hadn't even been served then er told them to cancel them were leaving. The lad who served us just looked like he didn't want to be there and when er asked where our drinks where he replied with I've told them to sort it yeah, chill. He was a young lad, so maybe not much experience with customers, safe to say we walked out. And the food inspector was in too, so think they felt overwhelmed but still shouldn't stop them providing good service.

I'll be going else where for my curry, can't justify spending £15 on over priced food that didn't offer good service.

I dined here for the 1st time last night. Excellent service and very nice food. Reasonably priced and I will be heating here again.

Food was excellent! Not one bad thing to say.

This was our first time eating in here so I can't be sure to say that it's this good every time? However, it more than likely is!

The whole dining in experience was great. Staff were very friendly and lovely. Nothing was too much trouble and came for a check back to make sure the food was ok for us.

Vindaloo was great!! Finally a Vindaloo with a nice kick to it.

Definitely recommend this place!!

6 of us dined on a Wednesday evening - everyone enjoyed their meals thoroughly and my king prawn balti was up there with the best I have tasted.