Therese's African Hair

+1 734-947-7060

24650 Eureka Rd # 102, Taylor, MI 48180 United States of America

Open Today: Closed

Quick Facts About Therese's African Hair

Therese's African Hair place has received a mix of positive and negative comments, which provide insight into its strengths and weaknesses. Despite displaying strengths in terms of cleanliness and talent in hairstyling, there are also areas for improvement, particularly in customer service and pricing transparency.

One of the strengths highlighted by a customer is the cleanliness of the shop. A clean environment is essential for any salon, as it enhances the experience for customers and promotes professionalism. This suggests that Therese's African Hair place prioritizes hygiene, which can contribute to an overall positive impression.

Another strength mentioned is the talent of the stylists. The customer states that they always love their hair after visiting the salon. This indicates that the stylists at Therese's African Hair place are skilled at their craft and able to deliver satisfying results to their clients consistently. Having talented stylists is crucial for any salon as it establishes trust and encourages repeat business.

Flexibility in scheduling is also mentioned as a strength, with a customer praising Therese for accommodating their schedule. This flexibility demonstrates great customer service and a willingness to meet the needs of clients. Being able to work around a customer's schedule can help build loyalty and attract new clients.

However, several weaknesses are evident in the comments. Pricing transparency appears to be an issue, as some customers mentioned being quoted one price over the phone but facing higher prices upon arrival. This lack of transparency can leave customers feeling deceived and creates a negative impression of the salon. It is important for businesses to be upfront and clear about pricing to avoid any misunderstandings.

One customer mentions that Therese was rude when their husband asked for a business card. This indicates a lack of professionalism in her response. Customer service is paramount in the service industry, and any rude behavior can drive potential customers away. Treating customers with kindness and respect is essential for maintaining a positive reputation and attracting new clients.

Another weakness highlighted is the inconsistency in who does the styling. While one customer praises Therese's work, another mentions that a different stylist did their hair from a picture they brought in. This lack of consistency in the stylists may lead to varying experiences for customers, which can be detrimental to the salon's reputation. Consistency in receiving the desired hairstyle from the preferred stylist is important for customer satisfaction.

In summary, Therese's African Hair place has strengths in terms of cleanliness, talent in hairstyling, and flexibility in scheduling. However, weaknesses are evident in pricing transparency, customer service, and stylist consistency. Addressing these weaknesses can help the salon provide a more positive and satisfying experience for its customers.

Best TL Reviews

I was quoted $120 for my daughter and $140 for myself. After arriving she said $150 each and $20 each for hair. My hair is not even shoulder length and I wanted large box braids. My daughter is 9. I went somewhere else. All this after sitting and waiting, she saw my daughter and said it gonna be a little more than $120, then said let her see her hair first. Blow dried it and started parting and I asked price again and was quoted $170- she was just gonna do it first and then tax me an extra $50. I got up quick and left. I recognize greed when I see it and smell it.

Whenever I go here to get my hair braided I always love my hair. The shop is always clean and Teresa is great. She usually does my braids but not this time. Another young lady did them off of a picture that I brought in, I was nervous but she did a great job.

Not a bad place very fast doing my hair???? but...I feel like if you tell someone a price over the phone it should stay that price she rise is $30 more then what than what she told me over the phone. I showed her the picture of the style I wanted and she free balled and gave me what she wanted. not to mention the tiny braids she gave me pulled my edges out for this I will not be returning I wasn’t going to say anything but I think people should know.

Wonderful experience from the owner, the talented stylists and the salon. I met some cool people too. I will definitely be back.

The owner Therese is so flexible with your schedule. My hair always looks nice. I love their work. Love this micro braid curly hairstyle. Thank you!!

My husband asked for a business card on my behalf. She was rude. Her response was I don’t have any cards. The number is on the window. I guess she doesn’t want any new clients.

I got micro braids done and Therese did an amazing job. She listened to my concerns about parting size and executed my request perfectly. I couldn’t thank her enough considering the fact that I have a LOT of hair. Definitely recommend

The ladies in the shop are pleasant and polite. It was my first time getting my hair braided in a shop.... the ladies did an EXCELLENT job!! I got small (not tiny) box braids. I had 2 braiders and it only 2 hours! The braids are beautiful and the price was very reasonable!!! Thank you to Mrs. Theresa and her beautiful family!