Modern Nails

+1 607-796-2866

3300 Chambers Rd, Horseheads, NY 14845 United States of America

Open Today: -

Quick Facts About Modern Nails

Modern Nails Place is a nail salon that has received a mix of positive and negative comments from customers. To evaluate the strengths and weaknesses of the salon, we will analyze the comments provided.

Strengths:

1. Skillful nail technicians: Many customers have praised the nail technicians at Modern Nails Place for their excellent craftsmanship and attention to detail. They were able to fulfill the customers' requests and deliver the desired results. This indicates that the salon employs talented and experienced professionals.

2. Relaxing and welcoming atmosphere: Multiple comments mention the friendly and welcoming staff at Modern Nails Place. Customers appreciate the warm and comfortable environment, which adds to their overall experience. The salon is also complimented on its cleanliness and cozy decor.

3. Wide range of services offered: Despite being primarily a nail salon, Modern Nails Place appears to offer various services. One customer specifically mentions receiving ANC Powder nails with gel chrome accents, highlighting the salon's versatility and ability to cater to different needs.

4. Accommodating and responsive staff: According to one comment, Modern Nails Place promptly contacts customers once a slot becomes available. This suggests that the salon values its customers' time and prioritizes their convenience.

Weaknesses:

1. Inconsistent service quality: One customer mentioned negative experiences with the salon, stating that 4 years ago, it would have received a high rating, but the recent visit was disappointing. This inconsistency in service quality raises concerns about the salon's ability to consistently deliver a positive experience.

2. Unpleasant employee behavior: The comment about the woman working upfront being rude to customers indicates potential issues with the salon's customer service. Rude behavior can diminish the overall experience and deter customers from returning.

3. Pricing confusion and communication issues: Another comment indicates a misunderstanding regarding pricing and service selection. This suggests a lack of clear communication between the salon staff and customers. Confusion over pricing can lead to customer dissatisfaction and a negative perception of the salon's professionalism.

4. Pressure for tips: Multiple comments mention feeling pressured to leave a tip or facing confusion regarding tipping policies. This can create an uncomfortable environment for customers and negatively impact their overall experience.

Based on the comments provided, Modern Nails Place has several strengths, including skilled technicians, a welcoming atmosphere, a wide range of services, and accommodating staff. However, weaknesses include inconsistent service quality, rude behavior from certain employees, communication issues, and pressure for tips.

To improve, Modern Nails Place should focus on addressing customer concerns regarding pricing transparency, employee behavior, and communication. By consistently delivering high-quality service and ensuring a positive customer experience, the salon can strengthen its reputation and attract more customers.

Best TL Reviews

I hate my hands!!! I've always been one of those girls with big fingers and wide palms, that always have hanging skin. These wonderful people did AMAZING on my nails. I was sad to see so many bad reviews with such a great experience. I was so relaxed I almost fell asleep while she was filing them. Friendly staff that called as soon as a space was free. My nieces were both so happy to join me. I will 100% only use them now ???????????? many blessings to my nail tech you did beautiful honey

So I had previously went to another nail salon for acrylics… they were terrible. So I came to modern nails hoping to get at least something closer to what I wanted. They took my acrylics off for no extra charge and gave me EXACTLY what I wanted. The staff was so kind and friendly, I absolutely love my nails and definitely will be back! Highly recommend!

Every visit is always a wonderful experience at Modern Nail. Everyone is so kind, nurturing, and extremely hospitable. I have received a multitude of services over the years. I highly recommend May and Ping. Photo of May’s work: ANC Powder nail with gel chrome accents. Perfect for Valentine’s Day.

We drove an hour and a half to have breakfast here. I absolutely loved the entire vibe of the restaurant the decor and what not was so warm and comfortable and clean. We sat outside and had a beautiful view of the lake. The food was literally on point! It's not cheap, but it was good. I wish they did mimosas before 10 AM but I think that might be a law..it was worth it either way.

Amazing work once again Ping. Always willing to do anything that I present to you. You do amazing work. Always pleased with the outcome everytime. Always very friendly and gentle even when I do bump my hand on the table after you had just finished the design and it was still wet.

4 years ago i would have given a solid 4, 5 even, nicest crew. As of yesterday, i wont even set foot back in there. My daughter and i frequently get our nails done or feet done here. Its been awhile, as i work a lot. We decided to go get 2 full sets on 12/15/22. The process was smooth until everyone that worked there started to get ready to leave (its 12 noon) they were leaving because they didn't have a lot of customers because of the snow. So we were rushed from that point on. My daughter is 8 and she had gotten short round nails with red and white paint, ($50) and i had gotten short square with red polish ($45). Total of $95. So they had told me i needed to go use ATM because they shut down there Register already, So i did i took out what i owed a tip and paid the $3.50 the machine charges. I pay. They speak in there language to each other and then proceed to tell me the TIP i gave was sales tax and that i needed to tip. I was completely appalled. Never have i ever heard of such a thing, they literally started a scene and pretended like they didn't understand and i had enough at this point i told them i wasn't going back to the ATM to get charged to use the ATM for another 20 bucks (23.50). They used my card to charge another $21 dollars for a tip. $1 for using there system, they closed down before customers were out. I at the time didn't even have time to process what had just happened and my daughter was standing there just as confused as i was. Needless to say these people include there tip in the bill and then ask a mandatory tip and god forbid its not what they expect because they rush you out because there not making money. I WILL NEVER SET FOOT HERE AGAIN, be warned. I maybe contacting the BBB, This place needs to be shut down.

I tend to take my godchild here just because this is the place she picks but we’ve had issues multiple times. I’ve witnessed the woman who works upfront be rude to other customers on top of me personally being asked multiple times to leave a tip even if I’m not the one getting my nails done. Giving more than one star just because the woman who does my godchild’s nails does a good job but the lady who works upfront is very rude. We’re going to start going somewhere else after todays experience.

They were very rude and wouldn’t let us talk when there was a misunderstanding. My partner wanted acrylics at first then changed her mind and said gel nails because it’s 35 after it was done they said it was 60 dollars because they said she didn’t say she wanted gel nails they said she wanted acrylics I have it on a recording and if there was an option to post it on here I would. (P.s the lady said that gel nails for me was 35 but for my partner gel nails was 60 even though before we started they said the price for the gel was 35 to me)