Top 4 Nails

+1 928-777-8472

1841 AZ-69 #108, Prescott, AZ 86301 United States of America

Open Today: -

Quick Facts About Top 4 Nails

Top 4 Nails has received both positive and negative feedback from customers. In order to assess the strengths and weaknesses of the salon, it is important to analyze the comments provided.

One of the strengths highlighted by multiple customers is the quality of the nail work. Many customers express satisfaction with the attention to detail and the shape of their nails. The positive feedback indicates that the technicians at Top 4 Nails are skilled and capable of providing a high-quality service. This is a significant strength for the salon as it suggests that they are able to consistently meet their customers' expectations.

Additionally, several customers mention that they have been going to Top 4 Nails for a significant period of time, ranging from 4 to 15 years. This suggests that the salon has built a loyal customer base, which is a testament to the quality of their services. The fact that these customers continue to choose Top 4 Nails over other options in the area demonstrates the salon's ability to maintain customer satisfaction and loyalty.

Furthermore, multiple customers compliment the salon on their customer service. They mention that the staff is friendly and welcoming, creating a positive atmosphere. This is a valuable strength for the salon as good customer service can significantly enhance the overall experience for customers and encourage them to return. The positive and friendly interactions mentioned by customers indicate that the salon values their customers and strives to create a pleasant environment.

However, there are several weaknesses highlighted in the comments as well. One recurring complaint is the issue of incomplete services or additional charges. One customer expresses disappointment when the deluxe service they requested for their daughter was not fully provided, and they were charged extra for using two colors on her nails. This suggests a lack of attention to detail and a communication issue between the staff and the customers. Another customer mentions being left waiting for over 40 minutes past their appointment time and experiencing a delay during their service. This indicates a potential problem with time management and organization at the salon.

Furthermore, a couple of customers mention negative experiences with specific technicians. One customer describes feeling rushed and treated poorly by a technician who swatted at their hand and made derogatory remarks. This suggests a lack of professionalism and a negative attitude from this specific staff member. Another customer mentions being dissatisfied with the way they were treated while waiting for their service, which reflects poorly on the salon's overall customer service.

In conclusion, the strengths of Top 4 Nails include the high quality of their nail work, the loyalty of long-term customers, and positive customer service experiences. However, the weaknesses include issues with incomplete services or additional charges, problems with time management, and negative experiences with specific staff members. It is important for the salon to address these weaknesses in order to improve customer satisfaction and maintain their loyal customer base.

Best TL Reviews

I AM ASTOUNDED!! Tommy, did a amazing job on my nails. Thank you!! I truly appreciate the time he put into them. There definitely getting my business from here on out. There so detailed and perfectly shaped. I will recommend everyone I know! BECAUSE WOW! :)

Terrible customer service. I asked for deluxe for myself and daughter. They did not complete deluxe service for daughter, and then asked to paint her nails. She wanted red and silver. Ended up charging me 45.00 for her without doing everything implied. When I called for them to make it right she was defensive and said they charge extra for using 2 colors. Well, what about not completing all included in 40.00 pedicure. Needless to say they had no desire to make right. Will never go back.I will never let anything slide, when I pay for something I want all services done. Not ever going back.

I had been going here for about a year. I started noticing the guy I was going to being less and less friendly, even abrupt with me at time. For example, on one occasion I didn't move my hand fast enough for him to the UV light and he literally swatted at my hand. Then, on another occasion I had an itch on my chin, with my free hand I went to scratch it, not only did he swat at me again, he said "Don't touch your face, polish won't stick if you get oils". Horrible way to treat a repeat customer. Honestly, that last time of him swatting at my hand took the cake. It's not like this place is super busy, I am not sure why he was always in a hurry!

I've been going to this salon for 4 years now. They are all very friendly and do a great job. I've never had a bad experience.

I have been going here for at least 15 years! I have strayed a few times but I always come back. I love the conversation and being recognized. The last place I tried because others recommended it. It was so quiet I asked my friend “does anyone talk”? She said no ????I went one more time… nothing again like it was my first time. I’m staying at TOP FOR NAILS! We talk we laugh and they greet me with HELLO when I walk in!! And my nails ???? are so pretty

I had my gel nail fill done by Johnny who does a beautiful job every time. Anna and her husband who are the owners are super great and friendly, I always feel welcome when I have nails done at the shop. Great customer service each and every visit. Thank you to them all. I highly recommend Top 4 Nails to everyone!!!!

I was disappointed with how I was left waiting for over 40 minutes and was told a couple of times it would be a little bit longer. I had an appointment @1:30 and no one took me back for my service until 2:15. Then once I was back there I sat in Luke warm water while waiting another 25-30 minutes while the employee who was about to start my pedicure said he needed to go eat lunch and would return in 5 minutes. He didn’t return to the work area until he saw his next scheduled appointment had walked in. Then the lady who scheduled my appointment finished her appointment and came to do my pedicure and said they were too busy which is not my problem. I booked an appointment. My husband and son were waiting for me in the car for over an hour and a half for something that shouldn’t have taken more then 45 minutes to an hour tops. I was happy with the services but not the way I was treated. I’m new to the area this was my first visit and I probably won’t be going back.

I've been using Top 4 Nails for 13 years and they do a great job. I have acrylic nails so I'm there every 2 weeks and have never left disappointed. I highly recommend them!