Omega Beauty Supply

+1 313-886-9070

16654 E Warren Ave, Detroit, MI 48224 United States of America

Open Today: Closed

Quick Facts About Omega Beauty Supply

Omega Beauty Supply has several strengths that contribute to its positive reputation. First, customers appreciate the helpfulness and great customer service skills of the employees, such as Kierra. This indicates that the staff is knowledgeable about the products and committed to ensuring a positive shopping experience.

Second, the owners of Omega Beauty Supply are commended for being friendly and helpful. This creates a welcoming atmosphere that customers appreciate, especially in a neighborhood beauty supply store. The positive interactions with the owners contribute to a sense of community and customer loyalty.

Third, Omega Beauty Supply is praised for its range of products. Customers mention that the store has everything they need and offers a wide selection of hair products. This suggests that the store is well-stocked and can meet the diverse needs of customers.

However, there are also some weaknesses and areas for improvement that have been pointed out by customers. One recurring issue is the small size of the store, which can lead to congestion. Customers mention that the store feels cluttered and congested, which might affect the overall shopping experience. It could be beneficial for Omega Beauty Supply to consider expanding or reorganizing the store layout to alleviate this issue.

Another weakness mentioned by customers is the price of the products. Some customers feel that Omega Beauty Supply is expensive compared to other options. This could deter potential customers, especially if they are able to find similar products at a lower price elsewhere. Omega Beauty Supply may want to consider adjusting their pricing strategy to remain competitive in the market.

In addition, there have been complaints about poor customer service experiences. Some customers felt unwelcome or mistreated by the employees, citing instances where they were shooed away or shouted at. These negative experiences can greatly impact the store's reputation and customer loyalty. Omega Beauty Supply should prioritize improving their customer service training and ensuring that all employees treat customers with respect and professionalism.

Lastly, there have been observations about the condition of the products in the store. Some customers mention that the products may not be as new and that customers should check before making a purchase. While it is commendable that the store replaced a faulty product without issue, Omega Beauty Supply should strive to ensure the quality and freshness of all products on their shelves. Regular checks and monitoring of product conditions can help maintain customer satisfaction.

Overall, while Omega Beauty Supply has several strengths, there are also areas for improvement. By addressing the weaknesses mentioned by customers, such as store congestion, pricing, customer service, and product quality, Omega Beauty Supply has the potential to enhance the shopping experience and increase customer satisfaction.

Best TL Reviews

Found this place on google, it's very small. Kierra was very helpful in my products I was looking for. She has great customer service skills!

I like to review business fairly and my experience with this beauty supply was not pleasant. I asked the old Chinese man for assistance with a clothing item and as I was trying to look at it he basically snached the clothing out of my hand and called someone to take it behind the counter as if I was trying to steal it out of his hands or something. I feel like the African American dollar isn't really appreciated at asin owned beauty supplies like this. I will be happy to see African Americans opening beauty supplies in our own communities and serving our own communities. If your interested in shopping African American check out Heavenly Beauty ATL. I will no longer be giving this place my business. Let's stop making people rich off of our dollar that don't invest back into our communities and don't treat us with respect. Shop with black owned beauty supplies.

Owners very friendly and helpful. Great neighborhood beauty supply.

I went here on a suggestion from someone. I wanted to love them but they were just expensive and just alright.

Had to find what I was looking for. I wanted to find out a price for an item so I walked til I saw a man that shooed me away shouting over there ????and now I'm forced to speak loudly to get someone's attention. Yes so, I didn't feel welcome. Where is the good customer service at?

Cluttered store. Products might not be as new so check before you lace store. Nail kit i purchased acetone was leaking but they replaced with no problem.

It was a little congested in there but had everything you needed and they were very Friendly and Curtious I would Recommend others to Shop there ????Satisfied Customer ????

I love coming to this beauty supply! The people are always very nice and always offer help when looking for something, i've also gotten free samples before and they have a huge range of hair products.