Super Star Nails

+1 301-423-6787

3419 Branch Ave, Temple Hills, MD 20748 United States of America

Open Today:

Quick Facts About Super Star Nails

Super Star Nails has both strengths and weaknesses based on the comments provided. In order to fully analyze these, let's break them down into different categories.

Location/Accessibility: One of the weaknesses mentioned by a customer is that Super Star Nails was "kind of difficult to find." This could potentially be a problem for new customers or those unfamiliar with the area. On the other hand, there is a positive comment about the place being difficult to find, which implies there is a level of exclusivity to the salon, making it a hidden gem for some.

Customer Service: There is a mix of positive and negative feedback regarding customer service at Super Star Nails. One comment mentions that the initial customer service was poor, with the customer feeling like an interruption. This portrays a lack of attentiveness and a possible slow response from the staff. However, another comment highlights that the staff listened and did not rush the nail services, showing that the customer's preferences and satisfaction were taken into account.

Quality of Services: Multiple comments mention the quality of the nail services at Super Star Nails. The general consensus is that the quality is good, with positive feedback about the outcome of the nails and compliments received. However, there are negative comments about specific issues, such as gel polish chipping two days after application and a lack of compensation for the issues faced. These comments highlight some inconsistencies in the quality of services provided.

Pricing: Pricing is another aspect that is mentioned in the comments. One customer complains about being charged an extra $15 for simple nail designs that they felt could have been done by a child. Another comment mentions the affordable pricing of $30 for both a manicure and pedicure. Both positive and negative feedback regarding pricing can affect customers' perception of value for money.

Staff: There are some specific staff members mentioned in the comments. Positive feedback is given for Polly, who is credited with making the nails look amazing and providing clean and friendly service. Another staff member, Diep B., is highly praised for a peaceful and attentive service experience. However, there are also negative comments about the behavior of the staff, such as rudeness and talking in their native language about customers. These contrasting comments suggest that the behavior of the staff members may vary.

Overall Reputation: Based on the comments, Super Star Nails seems to have a mixed reputation. Some customers express their dissatisfaction and state that they will never return to the salon again due to various issues, including poor service and overcharging. However, there are also customers who have been loyal for over two years and continue to appreciate the services provided.

In conclusion, Super Star Nails has strengths in terms of the quality of the nail services provided, with many customers being satisfied with the outcome. There are also mentions of specific staff members who are highly praised for their skills and professionalism. However, the salon has weaknesses in areas such as customer service, pricing, location, and inconsistent quality of services. Improvements in these areas could contribute to a more positive overall experience for customers.

Best TL Reviews

Place was kind of difficult to find and nail tech made me wait while he smoked some cigarettes. Even though they don’t have colored powder in the 2023, they did a pretty good job on my nails. Lots of compliments.

They charge $15 extra just to do 2 designs of basic hearts on my nails a child could do! and my gel polish on my nails started chipping 2 days later after paying $65 ! Never again going back

I will never go here again... I should have known something when I saw the back girl!! An a mani and a pedi for 30$ should have been red flags all day!! The service was horrible, I had to wait 30 min because it was only two ppl working. My hands are a mess! An my big toes were cut uneven. My gel came off 3 days later, with no compensation for my Mother's Day weekend!!! The girl didn't even clean around my toenails or scrape my feet... They need to close Iverson Mall ASAP

My person did a great job on my nails but the customer service sucked at first. I felt more like I was interrupting them & they took their slow time to begin servicing me. BUT it was all worth it because my nails turned out fantastic! & I'll be returning. Lol

Appreciate the services! Been here twice and love my dip powder and spa pedicure. They listen and don’t rush my nail services. Will be back soon!

Polly does My nails & She always make them look Amazing !!! Along with Clean & Friendly Service ????

Y’all I came in here an hour before they closed and got serviced by Diep B, we sat in the most peaceful silence ever he was attentive and relaxed he also did a great message! this man is good yall I ain’t even get much of anything but a white pedicure and manicure with no color. He’s awesome I had to write this before I left. Request this man! He made my day ????

I have been going to this shop for over two years. They are rude and talk in their native language about their customers. Today they overcharged my daughter for a full set and Pedi. As a faithful customer who comes every two weeks, I was outraged. I can not and will not patronize a business that abuses my loyalty.