Top Nails Salon

+1 606-325-7638

500 Winchester Ave # 432, Ashland, KY 41101 United States of America

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Quick Facts About Top Nails Salon

Top Nails Salon has received multiple negative reviews that highlight several weaknesses in their services. These weaknesses include poor quality work, lack of attention to detail, painful experiences, refusal to fix mistakes, unprofessional behavior, inconsistent pricing, and aggressive and disrespectful treatment towards customers. These weaknesses undermine the salon's reputation and customer satisfaction.

One recurring complaint is the poor quality of the work done at Top Nails Salon. Customers have described their manicures as looking like a child did them and have noted issues such as bumpy and misshapen nails, sharp bottoms, and peeling polish. These complaints indicate a lack of skill and attention to detail from the salon technicians.

Another weakness mentioned in the comments is the painful experiences customers have had at the salon. One customer reported that their fingers were cut during the manicure, while another mentioned that their natural nail was accidentally removed using a Dremel. These experiences not only cause immediate discomfort but can also lead to long-term damage to the nail and surrounding skin. The fact that these incidents happened repeatedly suggests a lack of proper training and care from the salon staff.

The refusal to fix mistakes is another significant weakness highlighted in the comments. In several instances, customers have requested for their nails to be redone or fixed, but the salon either declined or ignored these requests. This indicates a lack of customer service and a disregard for customer satisfaction. It is essential for a salon to handle complaints promptly and offer solutions to rectify any issues.

Unprofessional behavior is another concern raised by multiple customers. One customer mentioned that the technician was more interested in what was happening outside the salon than in providing the service. Additionally, an owner or senior staff member was described as aggressive and disrespectful towards a customer, which included scratching off the paint aggressively to the point of making the customer's finger bleed. This behavior not only creates a hostile environment but also showcases a lack of professionalism and customer care.

Another weakness identified is the inconsistency in pricing. Several customers mentioned that they were given different prices on multiple occasions, causing confusion and a sense of dishonesty. Inconsistent pricing practices erode trust and can lead to customers feeling taken advantage of.

In contrast to the weaknesses discussed above, there are few strengths evident from the comments. However, it is important to note that weaknesses were more prevalent and impactful. It is crucial for Top Nails Salon to address these weaknesses and work towards improving their service quality, customer care, and professionalism. By doing so, they can regain customer trust and satisfaction, improving the overall reputation and success of their business.

Best TL Reviews

The worst experience I have ever had. I do not recommend -10/10. He was rough and removed apart of my natural nail when using the mail Dremel. They are bumpy and miss shaped and the bottom are sharp. Will never be going back. I would be going somewhere else to have them fixed but my figures hurt so bad I can not!

While in town from Florida, I went in to receive a pedicure and fill in. The person completing the pedicure was more concerned with who was walking by the window than the service she was providing. The gel manicure I received was the worst job I have ever received. When I left and looked closely at my nails, it looked like a child polished them. I called the salon and was told I could come in to allow them to redo them, but they would not give a refund. I did not have time to go back as I was in town for a wedding. I also did not trust them to fix the situation. I’m 3 days in and have 2 broken nails and the polish is peeling off the other nails. Horrible quality and a completely wasted $85.

Horrible service. First my nails were longer than I asked for but I figured whatever I'd live with it. However most painful manicure ever. He cut ever single one of my fingers. Maybe one accidental slip is understandable but not every finger. He didn't shape them well at all and they are lumpy or didnt put enough dip on them as one of the nails just popped off after 4 day of getting them done. Do not waste your money.

leaving a 1 star only because 0 isn't an option. Daughter got a set of nails here and they were terrible, asked for a refund and was told no, avoid at all cost.

If I could give this zero stars, I would I have never been to a nail salon in 15 years that are. I am so mad that I even gave them a dollar that’s how bad these nails are. Oh we’ll try to put pictures just so you can grasp how horrible it actually is me and my daughter went and got full sets and there’s more acrylic on my skin then there is all my nails would never go here. Please don’t waste your money. All of the other comments I wish I would’ve read or I would’ve never went to this place and by the way, he told me the price three times and all three times were different prices. The first time was the cheapest when we were at the mall I stopped there and then that’s why we decided we would go back is because of how cheap it was now I know why. and then he asked me for my credit card while I was getting my nails started, so I didn’t even know that it was gonna be this horrible should have known though, because within five seconds, they literally made me bleed, but he ran my credit card before we even got our services that was clue number one or red flag that I should have known like I’ve never had. Anybody asked me like oh let me get your card before we even do your services and then he overcharged me and I didn’t Know until we left, and I actually looked at the receipt. This place is unbelievable.????????????????????????????????

My wife got her nails done here and they did a terrible job and wouldn't refund us. One of her nails came off that night when she went to take a shower. Glad they got us for $40. DO *NOT GET YOUR NAILS DONE HERE!*

DO NOT GO TO THIS SALON!!!!

First and second photo shows gaps in the acrylic that I brought up several times. The tech refused to fix it. At first he said he wasn’t done and will get to it. He didn’t. I brought it up again, he said the final polish will fix it. No, it didn’t. It only glossed over the acrylic. I asked him to fix it and he refused. The third picture shows acrylic running up the side of the tip of the nail. Things you can’t see are streaks and bubbles throughout the other nails. Bad customer service, I asked him several times to fix the nails and he refused. Worst set of nails I’ve ever had. I’ll never go back!

My girlfriend got her nails done here and they looked completely different than they should have and she had used this place before and they turned out fine. When she said she didnt like them he wanted her to pay the 40 dollars and then charge 10 dollars more to remove them, they didnt charge the 40 dollars but still charged to remove it. The older guy who works there, or maybe is the owner I am not sure, was very aggressive in his manners and how he spoke to her and even made her finger bleed from aggressive scratching off the paint after it soaked after talking aggressive and being visably mad. I talked to the man after and he insisted he knew what he was doing and she didnt know what she wanted. Even said if customers dont like the nails he nornally clips them off and sends them on their way. Horrible experience, get your nails done somewhere else because if you dont like the service, you either pay, or get the paint scratched off so bad you bleed.