Quick Facts About Top Nails & Spa
Top Nails & Spa has received mostly positive comments, highlighting their strengths in terms of customer service, quality of work, and flexibility. However, there are also a few negative comments indicating weaknesses in the form of poor communication and unprofessional behavior from staff members. Overall, these comments provide insight into the strengths and weaknesses of the establishment.
One of the major strengths mentioned is the quality of the service provided. Customers praise the attention to detail and the thoroughness of the staff. The comments mention that both the nail technician and the person being trained in doing dipped nail tips were supervised, ensuring the satisfaction of the customers at each step. This demonstrates their commitment to providing high-quality service and ensures that customers leave happy with the results.
The reasonable prices at Top Nails & Spa are another strength highlighted by a customer. This can be an important factor for customers seeking a good value for their money. In addition, the atmosphere is described as less busy compared to other larger nail bars, which can provide a more relaxing and peaceful experience for customers.
Flexibility and customer accommodation are also mentioned as strengths. Some comments indicate that the staff has been able to work customers in with their busy schedules and gave them the option to have only nail painting done when they didn't have time for a pedicure. This shows that the salon aims to meet the needs of their customers and provide convenience and personalized services.
Cleanliness is another strength noted by a customer. The commenter observed the staff properly disposing of items, which demonstrates commitment to maintaining hygiene standards. A clean and sanitary environment is crucial for a nail salon, as it ensures the safety and well-being of both customers and staff.
However, there are a few weaknesses highlighted in the comments as well. One customer with hearing loss mentions difficulty in hearing staff members due to the masks they wear. This can be seen as a weakness in terms of accommodating customers with specific needs or disabilities. It suggests that the salon could work on finding alternative communication methods for customers who have difficulty hearing.
Another weakness mentioned in a negative comment is related to the behavior of a staff member. The customer had a bad experience where the staff member hurt their nails and reacted rudely when confronted. The situation escalated with the manager getting involved, resulting in a loud and uncomfortable altercation. This incident shows a weakness in terms of professionalism and interpersonal skills of some staff members. It is crucial for the establishment to address such behavior and ensure that all staff members are trained to handle difficult situations with professionalism and respect.
In conclusion, the comments provide a comprehensive view of the strengths and weaknesses of Top Nails & Spa. Their strengths include high-quality service, reasonable prices, a less busy atmosphere, flexibility in accommodating customers, and a focus on cleanliness. However, weaknesses are highlighted in terms of communication difficulties and unprofessional behavior from some staff members. This information can help potential customers make a more informed decision about visiting the salon.
Best TL Reviews
My daughter and I made a last minute appointment. Even though it seemed the person doing my nails was being trained in doing the dipped nail tips I was extremely happy with result. Someone supervised her and made sure I was happy with each step. My daughter took a picture of the multi colored tip look she wanted for her acrylic set and they look almost identical to the picture. Prices very reasonable and atmosphere much less busy than some of the other bigger nail bars. We would definitely go there again.
I was surprised by the great welcome I got. The beginning of an excellent experience. My nails are still nice more than a week later, long lasting. They have a great selection of colors. Sweet staff!
Got the deluxe pedicure today and I am a huge fan! The service here is always impeccable and thorough. They took their time and did not skimp on the details. Hands down my new favorite nail salon!
When I need to spoil myself, this is my go-to place. They always have time for me. They will do only nail painting when I don’t have time for a pedicure; this is reasonable in cost. They have worked me in with my busy schedule. The leg massage went above and beyond the bare minimum. And the service staff appears to communicate well. Cleanliness was demonstrated- I watched the staff as they threw away items (in other nail clinics, I have watched gloves get turned inside out for the next customer - never here though). My only criticism is that I have hearing loss and the masks the staff wears are always difficult for me to hear. Fortunately I am not having to engage in conversation -I am grateful and I hope I don’t come across as aloof. The greeter (“the guy”). Is not afraid to get involved in mail painting and cleaning up. - is not pretentious and seems to care about experience. Thank you for consistently giving great service at this particular locations in Bettendorf Iowa.
Great experience! The reservation was made 3 hrs in advance, we were immediately seated upon arrival. My lady took her time and did a flawless job.
BEWARE! Avoid ,lady was hurting my nails & I told her she did it twice & she jumped up and started actiong manic . I was so confused I said you where hurting me & she yelled at me infront of everyone “ I am gentle “
She blamed it on having hot - flashes .I was so uncomfortable I just wanted to leave immediately, manager said no charge on nails by unfinished gel nails at the time I was at cashier the nail “ hot flash “ lady and manager where screaming back and forth manager said no charge & she proceeded to scream “ my money ,my money “ they removed my gell polish nail I sat there for another 20 minutes humiliated as she continue to rant on .eventually it was to much and I started to cry thank god for my husband walked in and checked on me after his dentist appointment next door & helped me .
If your thinking of walking in DON’T do the same mistake I did .
$45 cash for pedicure / gel nail polish remover cost me time injury, headache & a lady screaming non stop
I was in the shop today when Steph c was there. Very different store. I’ve been going there a long time. They go out of there way to help you. The nail girl tried to get someone else to please her but she refused. Made everyone there very uncomfortable. Was upset that the nail girl walked away from her. she took videos and pictures of the shop. I felt like the staff was going out of there way for her. So sad that people want to belittle others.
I asked for French tip nails and they are amazing!! Great customer service and my nails turned out amazing!! 10/10 definitely recommend! Will see top nails again!
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Top Nails & Spa Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Today
Opening Hours
| Monday | 09:00 AM - 07:30 PM |
|---|---|
| Tuesday | 09:00 AM - 07:30 PM |
| Wednesday | 09:00 AM - 07:30 PM |
| Thursday | 09:00 AM - 07:30 PM |
| Friday | 09:00 AM - 07:30 PM |
| Saturday | 09:00 AM - 07:00 PM |
| Sunday | 11:00 AM - 05:00 PM |
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