Exotic Nail Spa

+1 516-887-1868

1623 Dutch Broadway, Elmont, NY 11003 United States of America

Open Today: -

Quick Facts About Exotic Nail Spa

Exotic Nail Spa has both strengths and weaknesses based on the comments provided.

Starting with the strengths, it is evident that customers appreciate the convenience of the location. The salon being close to their house makes it easily accessible, saving them time and effort. Additionally, customers have highlighted specific nail technicians they prefer, such as Julie for pedicures and Tom for acrylics. This indicates that there are skilled and talented staff members at Exotic Nail Spa who consistently provide satisfactory services. The positive comments about the employees being nice and complementing customers also contribute to the strengths of the salon.

Customers have also praised the salon for providing fast service without making them feel rushed. This is important for individuals who are looking for a quick regular manicure or pedicure. The fact that they did not feel pressured to purchase additional services or products is another positive aspect. Customers appreciate being given options but not being overly pushed to spend extra money.

The overall cleanliness of the salon is another strength mentioned in the comments. Customers specifically mention that the back of the salon looks clean, which indicates that the staff takes hygiene seriously. However, one customer did express concern about the lack of plastic liners in the pedi chairs, suggesting that there might be room for improvement in this aspect.

Moving on to the weaknesses, there are several comments highlighting negative experiences at Exotic Nail Spa. One recurring issue is the attempts made by the staff to upsell additional services. Some customers felt pressured and insulted by the staff's persistent recommendations, which resulted in a negative experience. Furthermore, there were complaints about the quality of the services provided. Some customers found the work to be mediocre and rushed, with uneven nails, messy nail polish, and cuts during the process. These comments indicate that there might be a lack of attention to detail and precision by some staff members.

Another recurring complaint is regarding the gel polish. Several customers mentioned that they did not want gel polish but were forced or persuaded by the staff to get it anyway. This suggests a lack of respect for customer preferences and an attempt to increase revenue through upselling. Additionally, customers reported issues with the gel polish fading or peeling off within a few days, which is not expected from a gel manicure and indicates a problem with the quality of products or application technique.

One customer mentioned a serious issue with their nail turning green and becoming swollen after a visit to Exotic Nail Spa. While this is an isolated incident, it raises concerns about the sanitation and hygiene practices at the salon. The staff member being on the phone and pausing to make calls during the service further indicates a lack of professionalism and attention to the customer's needs.

Despite the weaknesses mentioned above, it is worth noting that one customer had a positive experience with a gel manicure. The staff rectified the issues when the customer returned, fixed the nails for free, and provided a pleasing result. This indicates that the salon is capable of resolving issues and satisfying customers when given the opportunity.

In conclusion, Exotic Nail Spa has strengths such as convenience, skilled technicians, and a clean environment. However, there are several weaknesses including pushy upselling, rushed and mediocre services, issues with gel polish, and concerns about hygiene practices. These weaknesses should be addressed by the salon to improve customer satisfaction and establish a positive reputation.

Best TL Reviews

I like JULIE for pedicure and TOM for acrylics! Or Tom’s sister if he is unavailable. Everyone is nice . A convenient nail salon right by my house.

Great place for a fast regular mani pedi! I didn't feel rushed however. My girl was good with her hands during the regular pedi massage plus wasn't overly pushy for extra services. They had a fair amount of people in the salon. Looked clean in the back but i didnt like how they had no plastic liners in the pedi chairs. But I took the extra 5$ purple scrub and smelt great for the pedi wash. She suggested callus remover or massage said no but i took the 5$ eyebrow wax she did a good job. I spent 33$ total and was happy. However my thumb had a little crease but that's from the regular nail polish. I dried over 15 min.

This place is HORRIBLE!!! I went in to get a pedicure and they tried to bully me into getting a wax , gel nail polish, foot scrub, and callous remover… and each of these recommendations came with an insult about my legs or feet. they also tried to upcharge this pedicure by $20 because of the gel nail polish that they were trying to force upon me. i ended getting the foot scrub with the regular nail polish which i regret because she scrubbed my feet for only 20 seconds with the foot scrub and then rinsed it off. my feet are not soft and smooth at all which is false advertising on their part. in all don’t come here. the work was mediocre and she did not take her time too. you’re better off going to another nail salon down the street.

He took his time I didn’t feel rushed even though he finished really quick I went in for a refill he was very nice and was complementing me I definitely recommend!

Nails were okay. didn’t like how thick the gel came out ESPECIALLY after i stated multiple times that i didn’t want gel polish bc i didn’t want to spend the extra money. I was on a super tight budget and she pretty much ended up forcing me into getting it without telling me.

Secondly after i put my tip down she watched me like a hawk and then asked if that’s all i was going to put down. i said yes. And stated the tip was only going to her not the person that did my 3 year old daughters nails. (Bc in reality we all know it’s not that Much work to do a toddlers hand )

PLUS stated that’s all i COULD put down Bc she messed up my budget when Adding the gel after i said no.

Seriously annoyed. ????

This place is the worst nail salon I've ever been too! Never come here especially for acrylics! The lady who did my nails was rushing the entire time. She was very rough and cut me several times. She didn't even cut my nails before starting the process which is very strange. So now my nails under my acrylics are all different lengths. My nails are also uneven and lumpy looking. Worst of all they pressured me into getting gel nail polish but it began to fade in a matter of days!!!! I've never seen that before and I've gotten gel in the past from other salons. The lady was also rude while I was choosing MY nail color. She kept implying that the neutral colors I was looking at were ugly and tried to pick a nail color for me several times. Trust me if you come to this place you'll be sorry

The women that was doing my nails was rushing as if she was trying to get my nails done and over with and they were all uneven and the nail polish was messy. She was on the phone half of the time and she kept pausing to call people. A couple weeks after my middle finger started to feel tender and come to find out it was swollen and now it’s green. I don’t recommend this place.

I got a gel manicure which got ruined awfully in only 3 days The gel started peeling and some of the nails starting turning black. Literally dont know how. So i went back and asked them to fix it. Not only did they fix it and let me choose another color they didnt charge me. I came out with a blue gel manicure which looked amazing. The people there were very kind about it, the man at station 1 did a beautiful job. The gel looks very smooth.