Top Nails

+1 989-486-9011

6801 Eastman Ave, Midland, MI 48642 United States of America

Open Today: -

Quick Facts About Top Nails

Top Nails has several strengths that can be seen from the comments provided. First, the nail technicians at Top Nails are highly skilled and capable of providing excellent nail services. In the comment where the customer had a horrible experience at a previous salon, Top Nails was able to rectify the situation by removing the poorly done nails and replacing them with a beautiful dip set. This shows that the technicians at Top Nails have a high level of expertise and can fix any issues, providing a positive outcome for the customer.

Additionally, the customer service at Top Nails is highly praised. Customers mention feeling welcomed and valued, never like a burden. The technicians take their time to ensure that everything is done right and are accommodating, even during busy times. This demonstrates that Top Nails understands the importance of customer satisfaction and goes above and beyond to meet their needs.

Another strength of Top Nails is the consistency of the quality of their work. Multiple comments mention how happy the customers are with their nails every time they leave the salon. Whether it's acrylics, nail art, or delicate designs, the technicians are able to consistently deliver beautiful results. The fact that customers keep coming back to the same technician, Samantha, shows that Top Nails has built a reputation for high-quality work.

Moreover, Top Nails benefits from a loyal customer base. Customers express their love for the salon and recommend it without hesitation. This indicates that they have formed strong relationships with their clients and have gained their trust and loyalty. The positive word-of-mouth generated by satisfied customers is a valuable asset for any business.

Now, let's explore the weaknesses of Top Nails based on the comments. One potential weakness is the lack of consistency in identifying the nail technician's names. Several comments mention Samantha, but there are instances where the technician's name is not remembered or mentioned. This could be a reflection of a lack of emphasis on establishing and maintaining strong connections between customers and technicians. While it's not a major weakness, it is worth noting as it may affect the personalization and customer relationship-building aspect of the salon.

Another potential weakness is the potential for the salon to become too busy. One comment mentions that Samantha is a busy woman and has a busy business, which suggests that there may be a high demand for services at certain times. While being busy is generally a sign of success, it can also result in difficulty in securing appointments, longer wait times, or rushed services. This could potentially create a less enjoyable experience for customers who prefer a more relaxed and unhurried atmosphere.

In conclusion, Top Nails has several strengths, including highly skilled technicians, excellent customer service, consistent quality of work, and a loyal customer base. However, there are a couple of weaknesses regarding inconsistency in identifying technicians' names and the potential for being too busy. Despite these weaknesses, the overwhelmingly positive comments showcase the strengths of Top Nails and its ability to provide a highly satisfying nail salon experience.

Best TL Reviews

My nail technician saved the day!!!

I had a horrible experience at a previous nail salon where I received the worst set I’ve ever had! The gel was wavy, nails were crooked, and the tip was painted awful. To top it off, he cut my finger with the nail file. I asked him to remove them and he refused. Instead, he clipped the nails down to the tip of my fingers and had me leave!

Top Nails removed the nails and replaced them with a beautiful dip set!

Absolutely in love with this nail salon. Samantha did mine and my sisters nails, and even though I was a horrible customer (got lost so showed up late, changed the design I wanted and made her run behind, again I am SO SO sorry! ), she took her time to make sure everything was right and even. Nails turned out absolutely PERFECT. Definitely will be going back. Would 100% recommend!

10/10, couldn’t recommend more! I see Samantha for my nails and anyone for my pedicures. I am impressed and completely satisfied with my nails every time I walk out. You can tell she cares about her business and especially her customers. I feel welcomed, and never like a burden. Excellent customer service. She is a busy women and has a very busy business, you would benefit from making an appointment ahead of time!

My experience at Top Nails was great! I’ve been looking for a good nail salon that actually listens to you and I have found it. I came in as a walk in during a very busy time and they were all very accommodating! Tina did my nails and made sure I left happy, I will for sure be making all future appointments with them❤️

Samantha always does such a beautiful job with acrylic & nail art.

I am always happy with my nails, she is very sweet and works very quickly to get you in and out without ever missing a beat!

I will always go to Samantha! ????

Wanted something special & delicate for my son’s wedding. I love the little floral! Thanks, Samantha. You are the best.

The lady that did my nails was great. I wish I could remember her name. They came out beautiful

Love this place! Sam is my girl, always does a beautiful job, 5 out of 5 stars for sure ????