USA Nails

+1 910-763-0891

4318 Market St, Wilmington, NC 28403 United States of America

Open Today: -

Quick Facts About USA Nails

USA Nails Place has received both positive and negative feedback from customers. In order to evaluate the strengths and weaknesses of the salon, we will examine the key points mentioned in the comments.

One of the strengths mentioned by multiple customers is the durability of the acrylic nails. Customers have stated that the nails done at USA Nails Place are strong and long-lasting, unlike nails done at other salons. This indicates that the salon uses high-quality products and employs skilled technicians who are able to create durable and well-done acrylic nails. This is an important strength for a nail salon as it ensures customer satisfaction and builds customer loyalty.

Another strength mentioned by customers is the service provided for other beauty treatments such as lashes. Customers have expressed satisfaction with the way their lashes were done and have praised specific technicians for their professionalism and skills. This indicates that USA Nails Place not only excels in nail services but also in other beauty services, providing a comprehensive range of treatments for customers.

Many positive comments also highlight the long-standing relationship between customers and the salon. Customers have mentioned that they have been going to USA Nails Place for several years and have developed loyalty towards the salon. This indicates that the salon has successfully built a loyal customer base, suggesting that their services are consistently good and reliable.

While there are several strengths mentioned in the comments, there are also weaknesses that need to be addressed. One of the main weaknesses mentioned by customers is the poor customer service experienced at the salon. Multiple customers have described rude or impolite staff members who did not provide satisfactory solutions to their concerns. In one case, a customer was told to wait 1.5 hours to have one nail fixed, despite having visited the salon less than a week ago. This indicates a lack of professionalism and customer-centric approach in dealing with customer complaints.

In addition to poor customer service, customers have also complained about the quality of the services provided. Some customers have mentioned uneven acrylic nails and poor quality polish that quickly chips or looks bad after only a week. This suggests that there might be inconsistency in the skills and techniques of the technicians, leading to subpar results for some customers. The negative feedback regarding lashes falling off the next day also raises concerns about the quality and longevity of the services provided.

Furthermore, there are complaints about transparency in pricing. Some customers mentioned being surprised by an upcharge for a specific type of acrylic, which was not initially communicated to them. This indicates a lack of clear communication about pricing and can lead to customer dissatisfaction.

In conclusion, USA Nails Place has several strengths, such as durable acrylic nails, skilled technicians in various beauty services, and a loyal customer base. However, there are also weaknesses that need to be addressed, including poor customer service, inconsistent service quality, and lack of transparency in pricing. Improving these weaknesses will be crucial for the salon to enhance customer satisfaction and maintain a positive reputation in the industry.

Best TL Reviews

If I could give them zero stars I would. I’ve gotten my nails done here a few times and have had to come back multiple times. The staff the last time was extremely rude and said I’ll have to wait 1.5 hrs to have one nail fixed even though I got my nails done here less than a week ago. Will not be returning sad. Not to mention after a week the polish on my toes look awful too

Super great durable nails. Anytime I go somewhere else the acrylic nail itself is just so weak but not here and that’s part of the reason I keep coming back, I’ve been going to them for a good 4 years now and I won’t go anywhere else but here

Great service love the way my lashes are done

Full set gel. John was great. Nice polite and professional. Highly recommend.

I have been coming to NC for years for everything thing from my pedicures to full sets to my must have individual eyelashes Kaylee is supper sweet and even on her busy days she quickly gets the job done I looooove NC NAILS ❤️

I just moved to this side of town, I usually get my nails done somewhere else in Wilmington but I figured because they were right across the street it would be worth a try to go in. WRONG. I asked the price for a fill in they told me 15$ mid way through doing my nails he told me theirs an upcharge for pink acrylic & not the usual clear. I said okay thats fine. (it was never initially stated when I told them what was already on my nails) Upon finishing my nails they looked awful the acrylic was so uneven, you can tell the male workers had such attitudes I didnt even want to tell them to fix it I caught the worst vibe from that place, I dont ever write reviews and I wasn’t going to until....here I am literally 2 weeks after i left & my nails are ALREADY falling off. I have NEVER had this issue with any other nail salon they will always last ATLEAST 4-5 weeks. I guess you get what you pay for, I will much rather pay 30$ for good quality nails then a half fast crappy job.

I spent $30 on my lashes. And gave the lady a $5 tip. Just for them to fall off the next day. She will be redoing them for free. I’m going to see her after I get off work today. I’m livid.

Great place to get your nails, lashes, and feet done! I am always there. Kaley does amazing on my lashes! I’m always satisfied! Always!