USA Nails

+1 301-705-9872

2712 Crain Hwy, Waldorf, MD 20601 United States of America

Open Today: -

Quick Facts About USA Nails

USA Nails place has a mix of strengths and weaknesses based on the comments provided. In order to analyze and discuss them thoroughly, the following sections will be covered:

Strengths: 1. Affordability: The salon is praised for being one of the least expensive nail salons in Waldorf. This is a significant advantage that attracts customers who are looking for quality services at a reasonable price. 2. Design expertise: Several comments mention that USA Nails place can make design dreams a reality. This indicates that the salon has skilled nail technicians who are able to create beautiful and customized designs on customers' nails. 3. Longevity: One customer has been a patron of USA Nails since they were 16 years old, which indicates that the salon has managed to maintain customer loyalty over a long period of time. This suggests that they have some degree of consistency and quality in their services.

Weaknesses: 1. Poor customer service: There are multiple comments that mention negative experiences with the staff, specifically related to customer service. One customer describes a particular nail technician, Sam, as having "horrible customer service" and being rude. This indicates that there may be overall issues with customer service and professionalism within the salon. 2. Inconsistent work quality: Another comment highlights the inconsistency in the quality of work, specifically mentioning that Sam's work is sloppy and that he cannot do nail designs. This suggests that there may be variation in the skill levels and expertise of the nail technicians at the salon. 3. Lack of organization: One comment mentions that the salon was chaotic and disorganized upon arrival, resulting in a delay in starting the appointment. This indicates a potential lack of operational efficiency and organization within the salon. 4. Hygiene and cleanliness issues: A customer complained about the dirty towels used during their pedicure, leading to an infection in their toe. This suggests that there may be hygiene and cleanliness issues within the salon, which could pose a health risk to customers.

To further analyze these strengths and weaknesses, it is important to consider the potential impact they can have on the overall customer experience and the reputation of USA Nails place. While affordability and design expertise are strengths that can attract customers, they may be overshadowed by the negative aspects such as poor customer service, inconsistent work quality, lack of organization, and hygiene issues.

The negative comments related to poor customer service and rude behavior indicate a potential lack of professionalism and respect for customers. This can leave a lasting negative impression on customers and discourage them from returning or recommending the salon to others. Additionally, the inconsistency in work quality can lead to dissatisfaction among customers who may not receive the desired outcome or experience.

The lack of organization can contribute to delays and frustration for customers, especially those who are on a time crunch. This can negatively impact their overall experience and perception of the salon. Furthermore, the hygiene and cleanliness issues mentioned, such as dirty towels and infections, pose a significant health risk to customers. This can severely damage the salon's reputation and result in customers seeking services elsewhere.

In conclusion, while USA Nails place has the advantage of affordability and design expertise, there are several weaknesses that need to be addressed to improve the overall customer experience. The poor customer service, inconsistent work quality, lack of organization, and hygiene issues significantly impact the salon's reputation and may discourage customers from returning or recommending the salon to others. Addressing these weaknesses should be a priority in order to ensure customer satisfaction and maintain a positive reputation in the industry.

Best TL Reviews

Got my eyebrows waxed & woke up the next day with a burn under my brow!! They was not remorseful at all! They just want your money!

They definitely try there hardest to make your design dream a reality. Wish it was a little more organized was a little chaotic when I first got there and it took like 20 mins just to get things moving.. but in there defense I was on a time crunch. Nails came out beautiful

Gave this place three stars because they are one of the least expensive nails salons in Waldorf which is great. However, Sam/Sang the male nail tech has horrible customer service. He's very smart out the mouth and rude at times. Additionally, his work is sloppy and he can't do designs. I will continue to patronize this shop because the prices are low and the other nail techs are nice but I will not let Sam do my nails ever again.

Sam is a character....he jokes a lot and people do not know how to take his personality!!!! I have been going here since I was 16 years old....I will be 39 next month....that says a lot about my time and money that I have put into this place!!! Jenny is awesome too. I have never had a bad experience here. My nails always look great.

I went there on Wednesday to do eye brow and regular manicure. The manicure lasted less than 24 hours. I called to complain and the guy who answered asked me to go back and they will redo. When I showed up today, I explained him what happened and he told me that regular manicure does not last longer. I answered that it is not true. Also, I showed him how bad it was. He was rude, unprofessional and asked me to pick a color. I thank him and left. This is not a good nail shop and the service is terrible. I will not waste my money and time there anymore!

I've been here twice each time I was disappointed. My first time here the old guy with the laptop did my nails. He put way too much acrylic on and my nails were very thick like bear claw nails . He got mad when I asked him to thin them out for a more natural look. He was playing a game on his phone the entire time he did my nails. This second time I came for just a pedicure and the young guy with the blonde hair did my pedi Paige I think he told me was his name. It was a Friday morning not busy at all and he is rushing on my pedi. I didn't complain be cause he was doing an ok job. But, when it came to the most important part ( the massage) he rushed and I asked his to do a little longer he said no he already did it. I knew he was going to slight me because he only put a little bit of lotion on my legs. And! He didn't care! If you come to this shop please request Fiona for the pedi and Daniel for your nails.

I went there for 3 years. Drove out of my way to get there so Tim could do my nails. Never again! I was told you can't make appointments 3 years ago and that's fine, but I refuse to go after someone that gets there after me! She tried to do me like that twice! The 2nd time I washed my hands with them! They don't care bc they get a lot of business, but if you value your dignity don't even start going there!

I went over a week ago. It was my first time a friend introduced me. I was sat a while waiting before anyone called me back they were all sat around talking! I had a pedicure and the towels were totally disgusting like they hadn't been washed at all but apart from that I was happy with the color and design. For a couple of days my toe has been hurting but didn't think anything of it until today I looked and it's swollen, really red and puss coming out!! It's infected!! This is totally disgusting and I will be reporting them!! I also have pictures but it will not let me upload on here ????????????