Victoria's Nails

+1 816-308-2651

1127 Brooklyn Ave, Kansas City, MO 64127 United States of America

Open Today: -

Quick Facts About Victoria's Nails

Victoria's Nails place is a salon that has generated a mix of positive and negative comments from customers. In order to assess its strengths and weaknesses, it is necessary to analyze the comments provided.

One of the major strengths highlighted by customers is the energy and friendliness of the staff. The positive and welcoming atmosphere creates a comfortable experience for customers. Clients appreciate their interactions with the staff, such as Helen, who is praised for her flexibility in creating unique nail designs based on the customer's preferences. Building trust with customers is important for any business, and Victoria's Nails seems to have achieved that with their long-term clients.

Another strength mentioned by customers is the ability of Victoria and her team to replicate or freestyle designs according to the customer's desires. This flexibility and creativity in nail design is highly valued by customers who desire unique and personalized nail styles. Additionally, customers express their satisfaction with the final results, even if it is not exactly what they initially requested.

Customers also appreciate the quality of service provided at Victoria's Nails. They mention that the staff goes above and beyond to ensure customer satisfaction. The attention to detail in removing hangnails and the overall professionalism of the service is praised by customers. This indicates that Victoria's Nails maintains high standards in providing quality services.

Affordability is another strength mentioned by a customer. They state that the salon offers good quality services at an affordable price, making it an attractive option for customers who are conscious of their budget.

However, the comments also reveal some weaknesses of Victoria's Nails that need to be addressed. One customer describes an incident of disrespect from Victoria, which suggests a lack of professionalism and customer service. Customers should feel valued and respected, regardless of personal matters or bad days. It is important for the salon to address this issue to avoid driving away potential customers.

Another weakness mentioned is the refusal of service for an eyebrow waxing. The customer's experience of being denied service without a proper explanation leaves them feeling upset and confused. This indicates a lack of clear communication and customer-oriented approach. It is crucial for Victoria's Nails to ensure that all customers are treated fairly and that services are provided in a transparent and professional manner.

Furthermore, the mention of the salon only accepting cash can be seen as a potential inconvenience for customers who prefer or rely on alternative payment methods. Although the comment states that cash app payments are accepted, it would be beneficial for the salon to consider diversifying its payment options to accommodate a wider range of customers.

In conclusion, Victoria's Nails place has several strengths that contribute to a positive customer experience, including the energy and friendliness of the staff, the ability to create unique nail designs, and the overall quality of service. However, there are also weaknesses that need to be addressed, such as incidents of disrespect, refusal of service without proper explanation, and limited payment options. By addressing these weaknesses and maintaining their strengths, Victoria's Nails can continue to provide a positive and satisfying experience for their customers.

Best TL Reviews

I fell in love with this place. The energy from the staff is wonderful. Helen does whatever she wants with my nail designs and I prefer that. I just pick my colors and if I don’t she knows my choice of colors. I trust her and love each and every style she has done and continues to do for years.

Loving this salon! What ever nail design I show Victoria, she does her best make sure she can match it and the service is always pleasant. Even if its not exactly what I'm asking for, I'm still satisfied with the end results. I would recommend them to anyone that likes for their nails to be different and done well.

I ALWAYS come out look'n like a Queen (with my crown sitting straight).... EVERYONE in Victoria's Nails rocks designs. If you got a look you want.. they do their VERY BEST to replicate the design or just go and let them freestyle.

I guarantee you, you WILL appreciate how you come out look'n and feeling ????

If I could put 0 stars I would! I despise this place! Victoria is VERY disrespectful!!!

I’ve been going to get my nails done here for the last 10 years. After money troubles I haven’t visited over this past summer. I go in for an eyebrow waxing today 11/30/22 I see the new renovations, I compliment them on the new look and I am immediately told by Victoria to “come back tomorrow” “Kelly isn’t here today!” I wasn’t asked what service I wanted at all. That was definitely an assumption. I then mention I don’t want nails, I want eyebrows. VICTORIA says NO (with an attitude as she’s on her phone) and stands up and walks to the back. There were 3 customers in the store. I ask why Victoria won’t do them and she doesn’t answer and Helen and another worker says “come back tomorrow” I completely do not understand why I was denied service! I take this very personal and I’m strongly upset! None of this makes sense! If you’re having a bad day go home!

The entire staff are very friendly, efficient, and helpful. My nails are to Gorgeous ???? Thanks loves ????????????????Thank you Oma for the Beautiful Designs ????

When I say they are the best in town they are the best ! My man asked why I drive 30 minutes; it’s because they get the hang nails out and take their time ; very professional. They only take cash but will let you cash app them . Good quality, affordable and good service! -Renea

I LOVE MY NAIL SHOP. AN THE FAMILY THAT RUNS IT LOVE LOVE!!!!!!!

I love this nail salon, I've been coming to Victoria's since I was 13 year's old. They've always showed me love,empty Grade A customer service. I love them an will always spend my money with them. ????