Quick Facts About Villaggio Salon Suites
Strengths:
1. Friendly atmosphere: Multiple comments mention the friendly atmosphere at Villaggio Salon Suites, indicating that the staff and employees are welcoming and make customers feel comfortable from the moment they arrive. This is a strength as it helps create a positive and enjoyable experience for customers.
2. Talented stylists and technicians: There are various comments praising the skill and expertise of the stylists and technicians at Villaggio Salon Suites. Shelby, Shannon, Lacie Carl, and Laura are specifically mentioned for their outstanding work in hair styling, nails, and massage. This indicates that the salon employs talented professionals who provide high-quality services to their clients.
3. Range of services offered: The salon is praised for offering a wide range of services, including haircuts, nails, massage, and lash treatments. This is a strength as it allows customers to conveniently access multiple beauty services in one place, saving them time and effort in searching for different salons.
4. Aesthetically pleasing decor: The comments mention the glamorous decor of Villaggio Salon Suites and how it adds to the overall ambiance of the establishment. This is a strength as it enhances the customer experience by providing a visually appealing environment.
5. Comfortable and spacious facilities: The sprawling design of the building is mentioned as a positive aspect as it prevents strong smells, such as nail fumes, from overwhelming customers during their visit. Additionally, the salon provides amenities like flavored water, coffee, tea, and fresh cookies to further enhance the comfort and satisfaction of customers.
Weaknesses:
1. Appointment delays and issues: One comment mentions a 15-minute delay in starting a haircut appointment due to the stylist's inability to find her car keys. This can be seen as a weakness as it shows a lack of punctuality and organizational skills. This delay can negatively impact the overall customer experience, especially for individuals with time constraints or those expecting a prompt service.
2. Unsatisfactory service and upselling: A customer expresses disappointment with their haircut, describing it as a "horrible hair chop." They also mention the stylist attempting to pitch a sell on financial advice, which they did not appreciate. This highlights a weakness in the service quality provided by Tania Davis. Furthermore, the customer felt taken advantage of as a senior, indicating a lack of sensitivity towards certain customer segments.
3. Miscommunication and confusion: A comment mentions a mix-up regarding the availability of a specific lash technician, Jena Sliger. The customer claims they were told Jena Sliger would be doing their lashes at Villaggio Salon Suites, only to find out that she works at another salon. This miscommunication reflects a weakness in the organization's coordination and communication with their clients.
In conclusion, Villaggio Salon Suites has several strengths including a friendly atmosphere, talented stylists and technicians, a wide range of services, aesthetically pleasing decor, and comfortable facilities. However, weaknesses include appointment delays and issues, unsatisfactory service and upselling, and miscommunication and confusion. Addressing these weaknesses could further improve the salon's overall customer satisfaction and reputation.
Best TL Reviews
Everyone is friendly from arrival. Shelby is an amazing stylist
Shannon did an amazing job on my nails, they look incredible and she has such a gentle hand. I cant recommend her enough! If your looking for an amazing salon please give Villaggio a shot.
I had an appointment with Tania Davis on Monday September 20 , 2021 for a haircut, I waited 15 minutes past my appointment because she couldn't find her car keys. This was my first time with Tania, she did a horrible hair chop an then tired to pitch a sell on financial advice, then she charged me $60. What a RIP, i will never go back an i will never recommend her. As a senior I felt taken advantage of....
I go to Villaggio Suits and see Lacie Carl as my nail tech. She is great at what she does and has been being it forever. I never have a problem with her canceling on me she is always there. I also never have a problem with my nails she gives me what I pay for. She is not just a nail lady she is also a friend to her clients.
I have been coming to this salon for almost 2 years now. I usually grow tired of the same place/stylist and make changes every few years - not any longer. Tiffany is wonderful and is also the owner. The pride she takes in her salon, the staffing, aesthetics, product choices and overall comfort of the clientele is second to none. She truly cares about her business and making everyone happy. I love all of the little things that, at the end of the day, are big things. The flavored water, coffee, tea, fresh chocolate chip cookies - these things add up and they are nice to see/partake in when you are there. This is, by far, the best salon and salon experience I've ever had.
Very friendly atmosphere and I love the fun glamorous decor. The big sprawling design of the building makes it nice because you don't get completely knocked out by nail fumes when you're getting your hair done and visa versa. They also offer just about everything so it's nice not to run all over town for a day of pampering. So far parking has never been a problem and that's extremely nice as well.
Had an amazing massage with Laura! She made it very easy to relax, found all the areas I was holding stress, and adapted quickly to the right amount of pressure. She's the only one I'll see when I'm in town! Thank you Laura!
I called to make an appointment for my bday they cancelled on my bday told me Jena slider was gonna do my lashes only to find out that they take people's names and credit! Jena sliger works at reno lash lux and is the owner.!!! How fake!
Place Pictures
Villaggio Salon Suites Info
Amenities
Health & safety
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Appointment required
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
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Wheelchair accessible restroom
Amenities
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Gender-neutral restroom
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Restroom
Planning
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Appointments recommended
Payments
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Debit cards
Today
Opening Hours
| Monday | 09:00 AM - 06:30 PM |
|---|---|
| Tuesday | 09:00 AM - 06:30 PM |
| Wednesday | 09:00 AM - 06:30 PM |
| Thursday | 09:00 AM - 06:30 PM |
| Friday | 09:00 AM - 06:30 PM |
| Saturday | 09:00 AM - 03:00 PM |
| Sunday | Closed |
How to go there
Location
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