VIP Nail And Spa Tanning

+1 616-997-1500

1151 W Randall St, Coopersville, MI 49404 United States of America

Open Today: Closed

Quick Facts About VIP Nail And Spa Tanning

VIP Nail and Spa Tanning place has received both positive and negative comments from customers. These comments provide insights into the strengths and weaknesses of the salon.

Starting with the strengths, one common theme mentioned in the comments is the quality of the nail services. Customers have praised the salon for providing "amazing work" and doing a "great job" on their nails. This positive feedback indicates that the salon has skilled nail technicians who are capable of delivering excellent results.

Customer service is another strength highlighted in the comments. Multiple customers mention the friendly and accommodating staff who take pride in their work and customers. The salon is willing to go the extra mile for their clients, as seen in the comment where they stayed late to accommodate a group of customers. This dedication to customer satisfaction enhances the overall experience and creates a positive impression of the salon.

Promptness and efficiency are also mentioned as strengths of the salon. One customer was impressed with the quick service, mentioning that a full set of nails was completed in just 30 minutes. This indicates that the salon values their customers' time and strives to provide efficient services.

Next, let's address the weaknesses indicated in the comments. One recurring issue mentioned is the longevity of the nail services. Several customers complain that their nails did not last more than a week, which is below their expectations. This suggests that the salon may need to improve the quality or durability of their nail products or application techniques.

Another significant weakness highlighted in the comments is poor customer service experienced by some individuals. One customer describes the owner, Tina, as unprofessional and quick to charge for additional services. This negative experience with the owner may indicate a lack of customer relations and a focus on monetary gain rather than customer satisfaction. Additionally, the comment about Tina's rudeness and refusal to fix the customer's nails shows a poor attitude towards resolving concerns. This negative interaction can drive customers away and harm the salon's reputation.

Inconsistency in the quality of services is also mentioned as a weakness. One customer states that they have had to return to the salon twice to get their nails fixed within a week of getting them done. This indicates a lack of consistency in the skills or attention to detail of the nail technicians.

Despite these weaknesses, it's worth noting that the positive comments outnumber the negative ones. Many customers have had great experiences with VIP Nail and Spa Tanning place, citing the friendly staff, excellent results, and overall satisfaction with their nail services. It's important for the salon to address the weaknesses mentioned, such as the durability of the nails and the negative customer service experiences, in order to retain loyal customers and improve their reputation.

Best TL Reviews

Awesome place! Tina did a great job on my nails! With good conversation. Definitely recommend.

The absolute best nail salon! I will drive from Grand Rapids just to see Tina & her staff. Not only do they do amazing work. The customer service is Incredible. They truly care and take the time to do the correct service. I highly recommend going out of your way to make appointment at this salon.

I have been getting my nails done for over 10 years and just recently switched to this salon. I have had to return both times to get my nails fixed within less than a week after getting them done. My nails have never lasted more than a week from this salon and for the price they should be lasting at least 2 weeks like professional nails do when you go to a professional nail salon. Tina is the most unprofessional business owner I have ever met. She is quick to charge you for every little thing she does yet she uses super glue to fix her incompetent work. She is right and you are wrong. She never once asked me how she could make this right to keep a long standing customer. That’s because she is not about customer relations she is about the $$$. She makes that very clear. Then when you ask her to remove the super glue from your now glued skin she tells you it will just come off when you wash your hands it will be okay. No it’s not okay that you super glued my nail to my skin so you didn’t have to fix the problem. Let’s do the math Tina, $45 every two weeks plus a tip means you just lost a customer worth roughly $1500 give or take. I hope you’re $1.00 bottle of super glue and your unwillingness to do right by the customer was worth it!

Very friendly and the service was above and beyond. I was in a rush for my nails and they finished a full set in 30 minutes, not only were they fast they did an amazing job! Definitely coming back and recommend it to all my friends and family :-)

If I could give this salon zero stars I would! I’ve gone here a few different times giving them the benefit of the doubt, but every time I get shellac here they peel off by the next day. Tina was extremely rude when I asked her to fix my nails. She was on a personal phone call when I walked in, I said hello, and she shushed me. She then proceeded to tell me it’s my fault that my nails peeled and said to never come back because I asked her to fix them. Horrible quality, horrible service. Waste of money!

Always have had great experience with Tina and her staff. Very pleased with the results of my pedicures and manicures! Will return regularly!

I love VIP Nails and Spa. The staff and owner are so friendly and take pride in their work and customers. I was afraid they wouldn’t reopen after their fire but they did. When I found out they were reopening, I refused to go anywhere else to get my nails done. They were so worth the wait and I will never trust anyone else to work on my nails. Their pedicure caters to diabetics. Thank you Tina and staff! Your loyal customer, Nancy

I love Vip nails (of coopersville) They are friendly, fast and accommodating! They stayed late to do our four pedicures. And it was service with a smile! Super happy and will be coming back for more self care! ???? ps.. I'm definitely smiling under my mask ????