VIP Wig & Beauty supply

+1 901-373-7743

5845 Summer Ave, Memphis, TN 38134 United States of America

Open Today: -

Quick Facts About VIP Wig & Beauty supply

VIP Wig & Beauty Supply has a number of strengths and weaknesses based on the comments provided. In terms of strengths, one commenter mentioned that the store has everything for ladies, indicating a wide range of inventory. Another commenter noted that the store has improved in terms of customer service, treating customers better and making shopping more pleasant. Additionally, the neatness and organization of the aisles were appreciated by one customer, making for a quick and efficient shopping experience. Finally, the pricing was mentioned as being reasonable, indicating affordability for customers.

However, there are also a number of weaknesses that were highlighted by customers. One of the main complaints was about the behavior of an older Asian woman who was described as racist, ugly, hateful, and mean. Customers mentioned feeling uncomfortable, being racially profiled, and experiencing hateful behavior from this employee. This type of behavior is not only unacceptable but also drives customers away and tarnishes the reputation of the business.

Another weakness mentioned by a customer was the store's closing time. The commenter felt mistreated when they arrived at 7:45 pm, and the employee informed them they only had five minutes before closing. This strict closing policy made the customer decide to take their business elsewhere and share their negative experience with others.

There were also complaints about issues with customer trust. One commenter claimed that items were put into their bags without their knowledge, making them suspicious about the intentions of the staff. This lack of transparency and potential theft raises concerns about the integrity of the business and may deter customers from making future purchases.

Furthermore, inventory management seemed to be a weakness of VIP Wig & Beauty Supply. A customer mentioned difficulties in finding products due to the overwhelming amount of inventory, describing the store as tight and junky. Additionally, there were complaints about inaccurate information provided over the phone regarding product availability, leading to wasted time and frustration for customers who made the effort to visit the store.

In conclusion, VIP Wig & Beauty Supply has a number of strengths, such as a wide range of inventory, improved customer service, neatness and organization, and reasonable pricing. However, there are notable weaknesses, including the presence of a racist employee, strict closing policies, the issue of customer trust, and challenges with inventory management. It is essential for the business to address these weaknesses and ensure a positive and inclusive environment for all customers to maintain a favorable reputation and encourage repeat business.

Best TL Reviews

I have loved this Area of town since My actual Traveling days. From 1974 until 1978. Those were truly some of the best & also to say the least Most GRUELING, time's of my life. Work was great for a Young Man, but demanding.

I have been racially profiled TWICE at this business by the old, ugly, hateful, mean Asian woman and it’s DISGUSTING that I’m subjected to this type of hate in 2023. This old Asian woman made me feel very uncomfortable, she didn’t want me to try on wigs (it depends on how SHE feels that day), she snatched the wigs away and puts them back on the shelf before I can even look at them, she stands over me while I’m trying to look at the wigs and she’s been VERY hateful to me.

Found what I needed. This store has everything for us ladies

I was impressed with the neatness and organized isles. And was in and out pretty quick

On yesterday, I went into the store to obtain one thing, the close at 8:00pm and I knew I would be cutting it close because it was 7:45. When pulled up an older woman cut the open sign off, I still got out the car and when I walked in, she greeted me with “you only have 5 minutes”, I immediately looked and said nah, I’ll drive to Golden Beauty on Germantown Pkwy that stays open until 9pm before I give you a cent of my money. This experience made me cringe and I will never be back. I will tell everyone I know!!!

This Beauty Supply has come a long way. They treat customers much better. It used to be they would follow customers around stare at you when you're looking / walking around for items. Thank God for the cameras and t v monitors it makes shopping MORE pleasant.

The women at the desk put more things in my bags when i was not looking.i saw it when i had turn around. I was thinking she may be giving free stuff away or she was trying to make the alarm go off.i dont know but i spend my money at there all the time .it just dont sit right with me .

There is so much inventory that its dang near impossible to find anything. Very tight and junky. Also whenever I call to see if they carry a certain brand or curl pattern, I'm always told yes (they even act as if they are double checking) only to get there and search endlessly to find they actually don't have it. Go to the front for assistance (thinking maybe I missed it because it's so much), to be told they don't carry it. Smh If they have it, it's good and reasonably priced.