Wig Topia

+1 914-664-1050

20 S 4th Ave, Mt Vernon, NY 10550 United States of America

Open Today: -

Quick Facts About Wig Topia

Wig Topia, a wig and beauty supply store, has received a range of comments from customers. To evaluate its strengths and weaknesses, we will consider the various feedback provided.

One major strength of Wig Topia is its wide selection of products. Customers appreciate the store's extensive inventory of hair, wigs, and essential beauty products. The availability of different varieties and colors, as mentioned by a customer, makes it convenient for customers to find what they are looking for. Additionally, the store is well stocked and has competitive prices, attracting customers who are willing to travel from other areas to purchase their hair and beauty supplies.

The customer service at Wig Topia also receives praise from some customers. One reviewer described the staff as amazing, highlighting their helpfulness and the pleasant shopping environment. Another customer mentions that the workers are friendly and the store seems to have a knowledgeable staff overall. This positive interaction with the staff reflects well on the business.

Moreover, Wig Topia offers discounts and benefits for licensed beauty professionals, which is appreciated by industry experts. They provide membership cards to licensed professionals, allowing them to receive discounts on their purchases. This loyalty program helps build strong relationships with beauty professionals and encourages repeat business.

The ability to coordinate with other Wig Topia stores is a convenience for customers. As one review states, if a particular store does not have the desired item, they can easily check with other nearby stores and have the item brought over promptly. This demonstrates good communication and coordination between branches, ensuring customers can find what they need.

However, there are weaknesses that should be addressed by Wig Topia. One customer had a negative experience with a purchase of a wig, as it was not as described and did not meet their expectations. The customer highlights that they were misled about the wig being 100% human hair, and were subsequently charged a hefty price. This indicates a lack of honesty and potentially unethical business practices, which would be a significant concern for customers.

Another weakness is the lack of knowledge displayed by an associate when providing assistance with hair color. The customer expected expertise from the staff, considering the nature of the store, but was disappointed in their lack of knowledge. This raises questions about the training and knowledge level of the staff in providing accurate advice to customers.

Inconsistent policies regarding trying on wigs are also a weakness. One customer was denied the opportunity to try on a wig, despite signs stating customers can try on up to five wigs. This inconsistency in policy enforcement can lead to customer dissatisfaction and negatively impact the overall shopping experience.

Additionally, there is a complaint about poor customer service in the wig area. The reviewer specifically mentions encountering a "NASTY" employee who should be assigned different duties. This negative interaction with the staff indicates potential employee behavior issues and suggests a lack of proper training or management oversight.

In conclusion, Wig Topia has several strengths, including a wide selection of products, competitive prices, positive customer interactions, and the ability to coordinate with other stores. However, there are areas that need improvement, such as ensuring honest product descriptions, providing knowledgeable assistance, consistent policy enforcement, and addressing issues of poor customer service. By addressing these weaknesses, Wig Topia can enhance its reputation and provide a more satisfactory shopping experience for its customers.

Best TL Reviews

I purchased a wig at this store and they lied to me and said it was 100% human hair and charged me almost 300 dollars and it was not human hair so disappointed be honest they are scammers

I love this environment I come here at least 2 a year to purchase my hair products and I have to say everyone here is amazing. They also have the items that I need if they don't the girls in the back help me find something similar to what I am looking for and they never fail to amaze me. If I could give them more stars I would if you are in this area check them out.

They're well stocked and have the best prices. I travel here from White Plains to get all my hair and beauty supply needs.The workers are friendly and helpful. The managers/owners can be a bit friendlier but I guess it's a cultural thing.

I'm always in this store. As a licensed beauty professional, be sure to show them a copy of your license and ask them to give you a membership card so you can receive a discount on your purchase. They are tied to 2 other beauty supply stores that are on 4th Avenue, so if you go into one store and they dont have the item in that store, they walkie talkie the other stores and get what you need. They will quickly bring it to whichever store you're in. They have a HUGE selection of hair, wigs and essential beauty products. The real professional products are usually behind counters, but someone is always willing to assist you.

I asked for assistance with hair color, the associate was very nice but as it turns out not knowledgeable at all. When the hair color did absolutely nothing at all, they refused to reimburse me. That's the only time I had a problem but then it's the only time I really ever asked for their help. So I don't know...

I went here to purchase a lace front wig. I saw two that I liked and wanted to try them on. One was on sale and I was told I could not try it on for that reason. I said alright just let me see the one that is not on sale. After about ten minutes a guy shows up with the wig but tells me I can't try it on.

Who buys a wig without seeing if it's a proper look for your face? Add to the fact that they have signs about the store reading "Customer can try on 5 wigs". Needless to say I was very unhappy with my visit.

My mother comes here all the time to get her hair, wigs and any other accessories that she needs this place is pretty decent staff is nice has a couple of different varieties of colors

Went in here today to purchase few items which I did. After buying my items I went to the wig area to look at the wigs, well they have a NASTY person working behind the counter in the wig area. They should have her mopping floors rather than attending to customers. So sad! I've been coming here for years! But, I rather go elsewhere.