Quick Facts About Yongs Beauty Supply
Strengths of Yongs Beauty Supply:
1. Friendly and helpful staff: Multiple comments emphasize the friendliness of the staff at Yongs Beauty Supply. They are described as kind, helpful, and knowledgeable about hair products and beauty items. This creates a welcoming atmosphere for customers and makes their shopping experience pleasant.
2. Good selection of products: Yongs Beauty Supply is praised for its wide range of hair products, including wigs and hair care items. Customers appreciate the variety available, allowing them to find what they need in one place instead of visiting multiple stores. This helps to attract customers who are looking for specific products or brands.
3. Best prices in the area: Yongs Beauty Supply is said to offer the best prices in the FWB (Fort Walton Beach) area. This is an important advantage as it attracts price-conscious customers who are looking for affordable options. The combination of competitive pricing and a good selection of products makes Yongs Beauty Supply a preferred choice for many shoppers.
4. Military discount: Yongs Beauty Supply offers a military discount, which is highly appreciated by the local military community. This demonstrates a commitment to serving and supporting the needs of the local community, specifically military personnel and their families. Offering discounts to military members can help build customer loyalty and generate positive word-of-mouth.
5. Long-standing reputation: There are comments from customers who have been shopping at Yongs Beauty Supply for over 20 years. This indicates that the store has established a strong reputation and has built long-lasting relationships with its customers. Such loyalty speaks to the quality of products and customer service provided by Yongs Beauty Supply.
Weaknesses of Yongs Beauty Supply:
1. Perceived rudeness and racism: One comment criticizes the staff of Yongs Beauty Supply for their perceived rudeness and racism. The customer feels unwelcome and judged based on their race and their perceived purchasing power. This negative experience can deter potential customers and tarnish the store's reputation if the management does not address the issue promptly.
2. Lack of greeting and customer service: Another comment mentions that the staff at Yongs Beauty Supply do not greet customers when they enter the store and that they do not provide good customer service. This can create a negative shopping experience and make customers feel unimportant or ignored. Improving customer service and acknowledging customers as they enter the store can help enhance the overall customer experience.
3. No refund or exchange policy for wigs: Yongs Beauty Supply has a policy that its wigs are non-refundable and non-exchangeable. While this may be a standard practice in some beauty supply stores, it can be seen as a weakness by customers who prefer the option to return or exchange if the product does not meet their expectations or if there is a defect. This policy may discourage some potential customers from purchasing wigs from Yongs Beauty Supply.
4. Inability to try on wigs: Customers are not able to try on the wigs at Yongs Beauty Supply before purchasing. This can be a disadvantage for customers who prefer to see how a wig looks and feels on them before making a purchase. Without the ability to try on wigs, customers may be hesitant to purchase them, potentially resulting in lost sales.
In conclusion, Yongs Beauty Supply has strengths such as a friendly and helpful staff, a good selection of products, competitive pricing, and a military discount. However, there are weaknesses related to perceived rudeness and racism, lack of greeting and customer service, the non-refundable and non-exchangeable policy for wigs, and the inability to try on wigs. Addressing these weaknesses and focusing on enhancing the customer experience can help Yongs Beauty Supply maintain and improve its reputation in the local market.
Best TL Reviews
I shop for my wife's hair products there all the time the women are very friendly that own it
I visit here all the time. The Asian ladies watch you keenly because of lost prevención which can make you a bit uneasy if you don't understand but they seem very nice when you are finish shopping. Great selection and best price in the FWB area.
Good place with food selections. They do offer a military discount!!
Let me tell you I’ve been shopping at Yongs since I was teenager. She is the nicest lady you will ever meet. She always helps me and she knows all of my sisters (who also always shops with her). I have never had an issue with them.
Very rude & racist. They don't greet you when you come in. "WE" the customers are the one that makes your business run....so you should be very friendly They look at you sideways like you are going to steal something. If you don't spend more than $10 They give you attitude. I will NEVER go back there. Go to Anna's on Hollywood. Very, very polite & sweet. U will never forget her or her son. Highly recommend. Young's need to be shut down since they don't appreciate the people that pay their bills. Come in EVERYDAY late and if u are waiting, they walk right past u like u are bothering them. Not even a good morning. Very dark energy.
They have affordable wigs starting at $25 the store is none refundable no exchange and you don't get to fit any of their wigs. It's not bad
Lovely owners so kind and helpful to me while finding hair and so many hair products and beauty products including lip oils !! My fav, enjoy shopping Jesus bless
You
I have been purchasing items at Yongs for over 20 years. I absolutely love this place. They are friendly, extremely helpful and offer hair and hair care and great prices. I've never had any issues but I've personally seen them work with people issues that wasn't the stores fault. You don't get that kind of service these days. Keep doing what you do Yong.....
Yongs Beauty Supply Info
Amenities
Service options
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In-store shopping
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Quick visit
Today
Opening Hours
| Monday | 10:00 AM - 05:00 PM |
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| Tuesday | 10:00 AM - 05:00 PM |
| Wednesday | 10:00 AM - 05:00 PM |
| Thursday | 10:00 AM - 05:00 PM |
| Friday | 10:00 AM - 05:00 PM |
| Saturday | 10:00 AM - 05:00 PM |
| Sunday | Closed |
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