Quick Facts About 3D Nail & Spa
Strengths:
1. Skill and expertise: The first comment mentions that the salon is "always top notch," indicating that the staff at 3D Nail & Spa place has a high level of skill and expertise in nail and pedicure services. This suggests that they are well-trained and capable of delivering quality results.
2. Fun and friendly atmosphere: One customer mentions that they "love the people here" and that it's a fun place to be. This indicates that the salon has created a welcoming and friendly atmosphere, which can make the experience more enjoyable for customers.
3. Good nail designs: Despite some negative experiences, one customer mentions that their nails turned out good and that the salon does a great job on both nails and pedicures. This suggests that the salon has a wide range of designs to choose from and can deliver aesthetically pleasing results.
Weaknesses:
1. Aggressive staff: One customer mentions that the person who did their nails was aggressive with their hands, causing cuticles to bleed. This indicates that there may be a lack of sensitivity and care from the staff, which can result in discomfort and possible injuries for customers.
2. Poor hygiene practices: Another customer mentions that the technician did not clean the knife remover used for callus removal, potentially risking the spread of infections. This suggests a lack of attention to hygiene practices and could be a major concern for customers looking for a clean and safe environment.
3. Long wait times and rushed service: One customer mentions having to wait for two hours before receiving their pedicure, and another mentions that their nails were done in three hours. These long wait times indicate a lack of efficiency in managing appointments and suggests that the salon may not be able to provide timely service to its customers. Additionally, the rushed service described by a customer who was repeatedly interrupted during their nail service raises concerns about the quality and attention to detail in the staff's work.
4. Inaccurate nail and design execution: Many customers mention that their nails did not turn out as expected, with designs not being similar to what they wanted, nails being too thick or too short, and cuticles not being properly conditioned. These complaints suggest that the salon may have issues with accurately understanding and delivering customer preferences, resulting in disappointing outcomes.
5. Rude customer service: One customer mentions experiencing rude staff who forced them to stay in the salon and wait for their pedicure despite a lengthy delay. This suggests a lack of professionalism and customer service skills, which can negatively impact the overall experience for customers.
In conclusion, while 3D Nail & Spa place may have strengths such as skill and expertise, a fun atmosphere, and occasionally good nail designs, it also faces several weaknesses including aggressive staff, poor hygiene practices, long wait times, rushed service, inaccurate nail execution, and rude customer service. Addressing these weaknesses would be crucial for the salon to provide a better customer experience.
Best TL Reviews
Always top noch
The guy was very aggressive and my cuticles we're bleeding. Me and my friend went there for her birthday and didn't get a good experience. The person that did our nails was aggressive with our hands. Our cuticles we're bleeding and he didn't do anything about it. Our nails designs don't look similar to what we wanted.
DO NOT GO HERE!!! I went two weeks ago, I PAID for callus removal, and the tech got the knife remover thing WITHOUT CLEANING IT after someone had just used it on another customer sitting right next to me. He cut both my heels so bad to the point I couldn’t walk on them. It’s been two weeks and my feet still aren’t healed and they still hurt.
I asked for my money back and they acted like it was a problem but did refund me. I feel like this form of pain deserved more than just my money back!!!
Rude staff. I waited for TWO hours before someone came and gave me my pedi. I had stood up to get my stuff to leave and they forced me to stay. DO NOT RECOMMEND!!!
Showed them what I wanted on my phone. That's not what I got. My nails are way to thick and to short, and he didn't even condition my cuticles when he was done. I went there at 1 and left at 4 unacceptable. My pedicure was ok, not the best but just ok. Feet sat in water for over an hour before someone started on them. I had to go home and work on my nails just to make them decent enough for my dinner date. I called them , they said they would look at them and try to fix them monday. We will see.
I’m honestly embarrassed for myself and the gentleman who did my nails. Apparently, I paid $50 for him to slap some lumpy acrylic on my nails and then hand file, then use the machine to the point of burning me more than once. I told him about it and he literally ignored me. Then he left much of my nails exposed on the sides and it looked ridiculous! I asked him to fix it so he slapped so much polish on that it covered even my cuticles.. 3D Nails, do you care that so many of your customers are having embarrassing nails they wouldn’t even show their friends? Do you make efforts to correct this? Apparently I gave you$50 to be roughed up and have my hands made uglier. This place is a big NO NO.
Love the people here. So much fun. They do a great job on both nails and pedicures!
I went to 3D nails yesterday out of convenience because my normal salon was packed. When I arrived I was asked to sit down which was fine after a 30 minute wait they asked me what I wanted and I told him that I wanted my nails done and I wanted my brows waxed. After setting down it took about an hour and 15 minutes to get my nails finished. I didn't want anything fancy just a white tip. The lady that was doing my nails got up no less than seven different times and stopped doing what she was doing with my nails to go do someone else mind you there was a salon full of employees. The nice lady sitting next to me was also getting very agitated as she was not getting what she initially came in for and they told her what she wanted. After I made the comment about the lady that was doing my nails getting up so many times and not finishing me I was ready to go she aggressively filed and buffed my nails to the point that my cuticles were bleeding. Needless to say I did not get my eyebrows waxed. This is the second time that I have been to the shop the first time they were kind of rude but it was around Christmas time so I figured that they were just busy maybe stressed out a little bit. But after the second experience I will never go back to that place again. And after being quoted one price to do my nails it ended up costing me about $15 more. Customer service sucks quality of work is mediocre in general experience was less than pleasant. Shame on you for treating people that come into your business for a service like they're an inconvenience...
I love this nail shop! I will not go anywhere else to have my nails done.
3D Nail & Spa Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Today
Opening Hours
| Monday | 10:00 AM - 07:00 PM |
|---|---|
| Tuesday | 10:00 AM - 07:00 PM |
| Wednesday | 10:00 AM - 07:00 PM |
| Thursday | 10:00 AM - 07:00 PM |
| Friday | 10:00 AM - 07:00 PM |
| Saturday | 10:00 AM - 07:00 PM |
| Sunday | Closed |
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