A1 Nails: Salon & Medi Spa

+1 615-912-9005

5032 Old Hickory Blvd, Hermitage, TN 37076 United States of America

Open Today: -

Quick Facts About A1 Nails: Salon & Medi Spa

A1 Nails: Salon & Medi Spa has a mix of positive and negative comments from customers. Let's explore the strengths and weaknesses highlighted in these comments.

Strengths: 1. Quality Pedicures: One commenter mentions that the pedicures at A1 Nails are always wonderful. This indicates that the salon excels in providing quality foot care services.

2. Patient and Skilled Staff: Another customer praises a nail technician named Melissa for her patience and skill in delivering the desired result. This suggests that the staff at A1 Nails are attentive to customers' needs and can deliver personalized services.

3. Clean and Relaxing Environment: Multiple comments highlight the cleanliness and relaxing ambiance of the salon. This is important for maintaining a comfortable experience for customers.

4. Variety of Polish Selections: The salon is commended for offering a wide range of nail polish colors to choose from. This indicates that A1 Nails keeps up with current trends and offers a diverse selection of products.

5. Competitive Prices: One commenter mentions that the salon has reasonable prices. This is a strength as it makes the services accessible to a broader customer base.

Weaknesses: 1. Inconsistent Service: One customer had a negative experience when getting dip powder nails. They mention that the technician made mistakes and didn't fix them properly. This highlights a potential weakness in the salon's quality control and training processes.

2. Customer Service Issue: In another comment, a customer felt mistreated when trying to express their concerns about their nails. The staff member allegedly tried to blame the customer and didn't offer a satisfactory resolution. This reveals a potential weakness in the salon's customer service and conflict resolution skills.

3. Lack of Recognition for Preferred Technicians: One customer mentions that they had difficulty seeing their preferred technician after requesting an appointment specifically with that person. They were disappointed that their request wasn't honored. This indicates a potential issue with managing customer preferences and appointments.

4. Lack of Nail Knowledge: A customer had a negative experience with a technician who didn't know how to properly apply long nails. This suggests that there might be a lack of expertise or training in certain areas among the staff.

5. Durability of Nail Sets: One commenter expressed dissatisfaction with the durability of their nail set, mentioning that they broke multiple nails within a short period. This suggests a potential issue with the quality or technique used in the application of long nails.

In conclusion, A1 Nails: Salon & Medi Spa has strengths such as quality pedicures, a patient and skilled staff, a clean and relaxing environment, a variety of polish selections, and competitive prices. However, there are weaknesses related to inconsistent service, customer service issues, difficulties in recognizing preferred technicians, lack of nail knowledge, and issues with the durability of nails. By addressing these weaknesses, the salon can improve its overall customer experience and satisfaction.

Best TL Reviews

Let me just say…

I’M SO HAPPY and RELIEVED to finally find a nail salon for me! I come regularly and their pedicures are always wonderful, NOT RUSHED, and not expensive!

Melissa did my acrylic nails and I’m just on cloud 9 ???? she was GREAT! I showed her what I wanted and she did just that! I love how patient she is & the vibes were great! Thank you A1 Nails ✨✨✨

I asked for a dip powder in my nails. The lady was aware that she messed up. There was a massive lump of the power that all she had to do was smooth it out while it was wet. I pointed it out multiple times. When I tried to inform her again before she put the gel on top, she tried to make a scene like the Black woman was causing a problem. Amy did my nails with a glitter dip power and there were no problems. Amy is never working when I come. I only go to this place as a last resort. Well, it was a good lesson. I am never going to back. Once you cross me, that is it.

I’m fairly new to the area and have been to A1 twice now. They have thoroughly impressed me both times & I will be back - shoutout to Rachel for my fun fall nails - thank you so much for taking the time to make my nails look great!

Annie has personally taken care of my nails and feet for over 3 years. She’s very considerate of her clients and takes extra time to make sure your experience is good. She keeps a clean shop and chats with her clients to get to know them better. Love her!

OK I came to this place about 4 months ago the young lady was awesome did manages. They were in bad shape, and everything was correct was having problems with my car, so I was not able to get a large tub, but I came back to the next time and pacifically asked for her I was told this was on a Thursday I was told she couldn't see me until Wednesday I understood because it was a holiday went in today at 5o'clock they don't close until eight it's fantastic to 7 I told I need complete setyou got somebody sitting there in the pedicure chair you have someone in the back and two ladies working she just specifically said I'm busy Not the one that did my nails before that I liked she wouldn't even look up at me If you do decide to go to this place make sure you tip on the right the 1st time,,

Nice and clean salon. Also very relaxing. Nice polish selections. Modern and current. Great service. Competitive prices and overall pleasant experience. Five star rating is for the overall experience

My first time

Stopping in. I wish I would have gotten the name of the lady that did my nails. She did an amazing job!! Very kind and did a great job! My new go to stop.

Went to get a set and the lady had no idea what was going on!!! I hated them I broke 3 in 2 days! They were curved and ugly! If she didn’t know how to do long nails she should have said before she ruined my whole set!!! Will never go back