Aldo’s Kilwinning

+44 1294 550050

1 Byres Rd, Kilwinning KA13 6JY United Kingdom of Great Britain and Northern Ireland

Open Today: -

Quick Facts About Aldo’s Kilwinning

Aldo's Kilwinning place has both strengths and weaknesses, based on the comments provided.

Starting with the strengths, one comment mentions that the restaurant is located on a busy road with car parking available in the surrounding streets. This is beneficial for customers who may be driving to the restaurant, as it provides convenient parking options. Additionally, another positive aspect is that the restaurant is clean. Customers value cleanliness in a dining establishment as it adds to the overall dining experience.

There are also positive comments about the freshly cooked food and helpful staff. One customer specifically mentions that their black pudding supper was cooked freshly and the staff were helpful. Freshly prepared food demonstrates a commitment to quality and can enhance the taste of the dishes. Meanwhile, friendly and helpful staff contribute to a positive dining experience.

Another positive observation from a comment is that the delivery driver seemed at home, indicating that the staff members are comfortable and familiar with their roles. This can contribute to smooth and efficient service, which customers appreciate.

Moving on to the weaknesses, there are comments about a lack of warmth in the restaurant and no customer engagement. A warm and welcoming atmosphere is often desired by customers, as it can enhance the overall dining experience. Additionally, customer engagement is important for building a connection with customers and creating a positive impression.

There are also negative comments about the black pudding dish. One customer mentions that the black pudding was cut in half and then two halves were battered, which changed the taste of the dish entirely. This suggests that the preparation of the dish may not have met expectations.

Furthermore, a comment expresses dissatisfaction with the packaging used for the meal, specifically pointing out the use of printed cardboard boxes. The customer questions the necessity of such excessive packaging. This indicates that some customers may prefer more environmentally friendly packaging options or a more traditional presentation.

Another weakness highlighted in a comment is poor customer service. One customer mentions a negative experience where their food was late, and they received a rude and unprofessional response from an employee. This reflects poorly on the restaurant and indicates a need for improvement in employee training and customer service skills.

Additional weaknesses include comments about the price and quality of the chips. One customer mentions that the portion of chips was not large despite the high price, while another customer describes the chips as nothing special. This suggests that the quality and value for money of the chips may not meet customer expectations.

There are also comments about issues with order accuracy and lack of organization within the shop. Customers mention that their orders were not correct and that the staff seemed disorganized. Such issues can lead to customer dissatisfaction and the need for improvement in order management and organization.

Lastly, a customer mentions being disappointed with the chips and fritters, as well as not receiving a beverage they had ordered. This again highlights issues with food quality and order accuracy, which can negatively impact the overall dining experience. The customer also expresses their intention to contact the chippy to address the issue.

Best TL Reviews

It’s a busy road that hosts Aldo’s with car parking all around in the streets surrounding. The restaurant is clean, my food (a black pudding supper) was cooked freshly and the staff were helpful. There was a lack of warmth in the place with no customer engagement. The delivery driver seemed very at home though. The black pudding was not ideal - cut in half then two halves battered - changing entirely how the dish ought to taste. The meal was served in a printed cardboard box which is the fashion now, I know that, but do we really need this level of extra packaging? A good experience, but there are better in the area.

Use to love this place, but recently the battered chicken comes split up and in 3 separate boxes. I don't get it tbh. Use to be the best battered half chicken with chips wrapped in chippy paper ever. Now it's in loads of boxes and cut into bits. Loads of other stuff in boxes and multiple boxes too now. It's a chippy. Wrap it in paper and send it my friends!

I’ve ordered lots from here and started ordering regularly again however I called the cafe last night as my food was 30 mins late. Young sounding girl answered the phone and asked me to repeat my order twice, to then say “it’s not here” no follow up from that so I asked “where is it then”. Had the absolute audacity to laugh at me then hang up ????????. My partner was sat next to me and took my phone to immediately call back to which another female answered and said the order just left a few minutes ago and quite clearly made a lie up on the spot about prank callers and apologised for the other girls call.

I wouldn’t normally bother but I was very hungry and heavily pregnant. Perhaps the owner could brush up on some of the employees customer service skills? I couldn’t fully enjoy my food after that.

Unfortunately that’ll be my last order from Aldo’s which is a shame as it’s one of the few places that sell fritter rolls.

Immature, unprofessional and rude.

Always like chippy chips to go wirh a take away Chinese sweet and sour.

A large bag of chips £4 !!!

Shocking price and portion wasn't large!!

Chips bit of a disappointment,

nothing special :-/

Would strongly suggest that you go elsewhere. Food was bland, greasy, and had no salt and vinegar despite requesting that plenty be added; specifically after noticing staff were not adding any to other orders. To make matters worse, the chips had a sliver of cheese and a dribble of curry. How they get away with charging extra for this is beyond me! Don’t spend your hard earned cash here.

No organisation in the shop. Don't seem to know who is/has been served. Food was ok but not as good as it used to be. Order wasn't right despite confirming what I wanted twice. Already home by the time I realised so no point going back.

Very disappointed in the chips and fritters at Aldos tonight also charged £2 for red Kola the Kola never arrived will be calling the chippy tomorrow

I can only assume Karen wasn't working

George Hoy

Bought two fish suppers and a sausage in batter supper. Fish was the best I'd had in a long time and my son enjoyed the sausage. Staff were very friendly. If I lived 200 miles closer, I'd make this my favourite local!