American Nails

+1 618-939-5155

937 IL-3, Waterloo, IL 62298 United States of America

Open Today: -

Quick Facts About American Nails

Strengths:

1. Relaxing and charismatic atmosphere: Many customers praised the salon for its calming ambiance and gentle feel. The environment is conducive to relaxation and comfort, allowing customers to feel at ease during their nail appointments.

2. Excellent service and customer satisfaction: Multiple reviewers expressed their satisfaction with the service they received. The staff members were described as sweet, friendly, and accommodating. They went above and beyond to ensure that customers felt comfortable and well taken care of. This high level of customer service contributes to a positive experience for clients.

3. Skilled and experienced nail technicians: A customer mentioned that the nail technician, Cindy, had 20+ years of experience and provided great recommendations for handling damaged nails. This indicates that the salon employs experienced and knowledgeable staff members who can offer expert advice and services to the customers.

4. Friendliness and welcoming atmosphere: Reviewers noted that the staff members greeted customers by name and made them feel welcome. This personalized approach creates a sense of familiarity and helps to establish a strong rapport between customers and staff.

5. Good for couples: A customer mentioned that they and their boyfriend enjoy going to the salon together to relax. This indicates that American Nails is suitable for couples who want to have a pampering experience together.

Weaknesses:

1. Inconsistency in quality: One customer had a negative experience and expressed dissatisfaction with the nail service provided. They described their nails as "gross" and were embarrassed to show them at work. This suggests that there may be inconsistencies in the quality of nail services provided by different technicians at American Nails.

2. Lack of attention to detail: The same customer mentioned that their nail technician did not seem to care about the end result of their nails. This implies that there might be a lack of attention to detail or a rushed approach in some cases, which can negatively impact the overall quality of the service.

3. Past negative experience: The customer mentioned that they had a previous bad experience at the salon, but returned due to a discount card. This indicates that there might have been recurring issues or inconsistencies in service quality that have not been fully addressed.

4. Limited services: None of the reviewers mentioned specific additional services beyond cuticle trimming and hand massaging. It is unclear if American Nails offers a wide range of nail and beauty services, which might be a disadvantage for customers looking for more extensive treatments.

5. Basic and no-frills atmosphere: While the friendly staff compensates for the basic atmosphere described by one reviewer, the lack of frills might not appeal to customers who prefer a more luxurious and upscale salon experience.

In conclusion, American Nails seems to have several strengths, including a relaxing atmosphere, excellent customer service, experienced staff, and a friendly ambiance. However, there are some weaknesses to consider, such as inconsistencies in quality, a lack of attention to detail in some cases, limited services, and the presence of past negative experiences.

Best TL Reviews

I’ve been to a lot of nail salons in my life and have had many experiences. Never one like this though, I was so relaxed I was about to fall asleep, so gentle and charismatic! BEYOND pleased with my service! I’ve never gotten so many compliments on a set of nails in my life! Absolute angels work there as well! Everyone was so sweet and even offered extra services that I’ve never gotten before! Cuticle trimming! Hand massaging!! I highly highly recommend anyone and everyone to go there! Especially those who are pretty picky on their nails! Thank you for your service you’re much appreciated!

Great for girls days. they are so kind to ask if it hurts or not. The smell of the salon is great.the place is calming and has a gentle feel to it.the massage chairs are easy to figure out and are relaxing.

Friendliest nail salon I have ever been to. Each time a customer came in all three staff members welcomed them and knew the customers by name. This was my first visit to the salon and Cindy was amazing. She's been a nail tech for 20+ years and recommended a way to handle a situation I had with two damage nails. Two other salons I previously used never even acknowledged the damaged nails. The salon itself is basic and no frills, however the staff made the experience great. I will return next time I'm in town.

Love going here! My boyfriend and I go here all the time when we need to relax and they do nails so good!

Patron for several years. Make appointment with Cindy. Makes every effort to accommodate time available to me. Excellent job on pedicures and all my nail applications. Love the hot stone pedicure. Highly recommend.

American Nails is the place to go! The ladies here are so fun and will have you laughing the entire time. I have loved my nails every time I’ve been here.

I have been out of the area. No one Does 1/8 of the job they do ! Miss Cindy, is such an amazing artist and so personable. She talks to you and you just feel better inside when leaving.

I told her before she added anything to my nails I did not like them. She kept repeating “2 weeks they will be long” yes but I sell phone people see my nails all the time. I’m embarrassed to go to work with these things because they are gross. Last time I came her my last kept walking away I only came back because I had a discount card for my bad experience last time so I figured they would be better this time. But I guess I was wrong. They don’t seem to care about how they do the nails. I do not recommend this place to anyone.