Quick Facts About Attraction Nail & Spa
Attraction Nail & Spa, located inside Mall St. Vincent, has received a mix of positive and negative feedback from customers. In order to analyze the strengths and weaknesses of the place, let's break down the comments.
Strengths:
1. Great customer service and location: One reviewer praised the customer service received during their visit. The staff is friendly, courteous, and professional. Additionally, being situated inside a mall makes it a convenient option for customers.
2. Skilled nail technician: Despite the mixed feedback, one customer had a positive experience with a nail technician who did wonders during their pedicure. This suggests that the salon has skilled and capable staff members.
3. Pleasant atmosphere: Several reviewers mentioned that the shop is always clean and neat. A clean and welcoming environment contributes to a positive customer experience.
4. Talented staff members: A couple of customers specifically mention favorable experiences with individual staff members. One reviewer spoke highly of Eric, praising his work and friendly nature. Another reviewer commended Kayla for doing an excellent job tattooing their eyebrows. These individual staff members contribute to the salon's skill and reputation.
5. Quick service: One customer appreciated the professional and quick service they received, despite the salon being busy. Efficient service, particularly during peak times, can be a strength for attracting and retaining customers.
Weaknesses:
1. Rude and rough handling: One customer reported a negative experience, claiming that a nail technician was rude and handled their nails roughly. Poor customer service and rough treatment detract from the overall experience and can drive customers away.
2. Unsanitary and sloppy: The same customer also mentioned concerns about hygiene and sloppy work. Sanitation and attention to detail are important aspects of any spa or nail salon, and negative comments regarding these aspects reflect poorly on the business.
3. Inexperienced staff: Another customer had an awful experience with an unidentified "old guy," stating that their nails were crooked, filed too much, and the gel polish was patchy and bumpy. This suggests that there may be some inconsistency in the skill and experience of the staff.
4. Poor nail durability: One customer complained that their nails came off and were lifting within four days of getting them done. Additionally, they were dissatisfied with the response of the salon when attempting to get them fixed. This indicates a weakness in the quality and longevity of the nail services provided.
5. Lack of resolution for customer complaints: The same customer mentioned that the salon did not adequately address their concerns and attempted to charge them for fixing their nails. Failing to address and resolve customer complaints can damage the salon's reputation and lead to negative word of mouth.
In conclusion, Attraction Nail & Spa receives mixed reviews, with positive feedback pointing towards great customer service, skilled staff members, and a pleasant atmosphere. However, negative feedback highlights concerns around rough handling, unsanitary practices, inconsistent quality, and inadequate customer complaint resolution. Addressing these weaknesses and focusing on maintaining a high standard of service, cleanliness, and customer satisfaction can help the business improve its overall reputation and attract more customers.
Best TL Reviews
Great customer service and location. Inside of Mall St. Vincent. I had a pedicure done, and the nail technician did wonders. ????
Very rude and rough handling. Un-sanitary and sloppy. He cut me when he was filing nd was very rude about it
I love the staff at Attraction Nails and Spa located inside Mall St. Vincent! They deserve a “Gold Star” rating of “10”!
The staff is very nice, friendly, courteous, respectful and professional. They always make you feel welcomed and appreciated. The shop is always clean and neat.
Eric is my go-too guy! I enjoy talking and laughing with him. My nails are beautiful! He always does an outstanding job!
Kayla tattooed my eyebrows. They are absolutely beautiful! Kayla does an awesome job! She and Eric make a great team!
My feet feel wonderful and look very pretty. I feel like I’m walking on air after I have a pedicure.
Attraction Nails is the greatest spa in town!
Eric is the best! Got a full set and a pedi and it was done perfectly and in a timely fashion.
Professional & quick service even though this place stays busy! Great location in the mall. I love my mani & pedi. Booth #4.
I went here for the first time. I don't know the young lady's name that did my eyebrows, but she did a great job!
Kyla is awesome! She never disappoints me!
Awful. The old guy, I don’t know his name, is very inexperienced. My nails are crooked and he filed off my real nails on the sides to the point where skin was showing. The gel polish is patchy and bumpy. SERIOUSLY DON’T GO HERE. If you do, go to Eric or Kelly NO ONE ELSE. I wanted to get my nails done for homecoming. I’ve cried for thirty minutes straight. The man knew they crooked and some of my nails are missing polish on the sides. I got $5.00 off but it should been free or half off. When I came back to get it fixed he filed on the side that was crooked instead of the other. This was a horrible experience. Don’t waste your money.
So I went and got my nails did by them this week on Monday and by Thursday 2 nails came off and 4 were lifting so I went and tried to get them fixed because it haven’t been a week and i payed $65. So when I went up there i talked to the lady who did my nails and told her and she kept say $5 for each nail So I tell her I just came here for days there’s no way I should pay you the same amount that I paid you to do my nails just to fix my nails when they have not even been on for a week so she looked at me and she start talking to other people and taking another customers.Mind you I wasn’t the only one that was in there they came to get my nails fixed it was five other people that came in they said that they got their nails the last week and have not even been a full week in all of their nails with popping off so I do not recommend this place ever your nails are not going to last week
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Attraction Nail & Spa Info
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Opening Hours
| Monday | 11:00 AM - 06:30 PM |
|---|---|
| Tuesday | 11:00 AM - 06:30 PM |
| Wednesday | 11:00 AM - 06:30 PM |
| Thursday | 11:00 AM - 06:30 PM |
| Friday | 11:00 AM - 06:30 PM |
| Saturday | 11:00 AM - 06:30 PM |
| Sunday | 02:00 AM - 05:30 PM |
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