Quick Facts About Baxley Barber Shop
Baxley Barber Shop has received a mix of positive and negative comments. Let's examine the strengths and weaknesses based on these comments:
Strengths:
1. Talented and delightful owner: Holly, the owner of the shop, is praised for her skills as a barber and hairdresser. Her talent is seen as a strength for the business.
2. Friendly and pleasant atmosphere: Several comments mention the good folks and pleasant conversations with Holly, creating a welcoming atmosphere for customers.
3. Artwork: The teenage son's artwork adorning the walls is appreciated for its beauty and ability to soothe the soul. This adds a unique touch to the shop's ambiance.
4. Loyalty and recommendations: Some comments express loyalty and state that they will continue to visit the shop for future haircuts. The fact that customers are recommending the place to others is a testament to the quality of service provided.
Weaknesses:
1. Poor customer service: Multiple negative reviews mention rude and unprofessional behavior by the staff. Being snapped at, hung up on, or not having simple questions answered is considered unacceptable. This is a significant weakness that affects customer experience and satisfaction.
2. Inconvenient scheduling: One customer complained that the shop was closed earlier than the posted hours, even though they arrived within the opening hours. Locking the door instead of politely explaining that they were fully booked was seen as rude and resulted in the customer feeling disrespected.
3. Lack of flexibility: The negative review expressing frustration with the shop closing promptly at 12 PM, without accommodating customers who may have other commitments, indicates an inflexible approach to operating hours.
4. Poor haircut experience: One comment mentions that their head was "jacked up" after getting a haircut at the shop. While this is a single comment, it suggests a lack of consistency in delivering quality haircuts.
In conclusion, the strengths of Baxley Barber Shop include the talent of the owner, the friendly atmosphere, the unique artwork, and customer loyalty. However, the weaknesses include poor customer service, inconvenient scheduling, lack of flexibility, and occasional poor haircut experiences. These weaknesses can negatively impact the reputation and success of the business. Improvement in customer service and addressing issues with scheduling and haircut quality should be a priority for Baxley Barber Shop.
Best TL Reviews
Holly is both talented a Barber/Hairdresser and a delightful Lady Business Owner.
Good folks all around ☺️
And her teenage Son's artwork that adorns the walls is both breathtaking in color and light play and "Old Soul" touching in his choices of low country sights and settings.
SO, LET HOLLY GIVE YOU A GREAT CUT and let the lighthouses, homesteads, majestic mountains and my personal favorite Horse and Rider in the rain soothe your soul. And conversation with Holly is a pleasant way to find some faith in our Hometown People ????5/5, 11/10
After being given the run around on the phone, and being hung up on or not answered at all, my Mom finally found the place and waited.
When she tried to ask a simple question she was snapped at by the person she was speaking to. Wound up leaving.
VERY RUDE AND UNPROFESSIONAL!!!!!!!!!!!
POOR CUSTOMER SERVICE!!!!!!!!!
On Saturday 5-4-19 My wife and I pull up to Baxley Barber Shop at 11:35AM to check and see if they could possibly cut our hair before they close a customer walked out the door as we parked and the sign on door says OPEN 7AM to 12PM. To our surprise the door is locked. Instead of being polite and curtious and telling us they were full and booked up they lock the door instead. That is VERY RUDE AND EXTREMELY POOR CUSTOMER SERVICE. They could have easily popped their head out the door and said we are booked up for the day or let us come in and them tells us the same thing. We would have fully understood its a Saturday and it was close to time for them to close we knew when we pulled up there was no guarantee they could get us in but we was gonna try. To make matters worse I decided to call and express my displeasure and they young lady that answered the phone once again showed their unprofessionalism and lack of customer service by being extremely rude on the phone and saying they had family's and closed at 12PM exactly they didn't stay open so everyone could pile up in there right before 12. Well excuse me for also having a life and not being able to get up there earlier once again in this situation a simple we are fully booked and can't squeeze you in would have been ok. I do not recommend this place to anyone. I personally will not be back. I will drive to another town before I ever give this place my business.
Top notch . Would recommend to anyone. Best haircut and style I've ever had. Only barber shop I'll use in Baxley.
Absolutely a great Barbara shop ,, only a 2 chair set up thats all they need....when I moved back I picked them out...
Just started taking my son here and really like the service and the atmosphere there. We've been twice now and will continue to go for future cuts.
Those ladies sure gave my little man a great cut! My son and husband always have their hair cut here! Great job ladies!
They jacked my head up ???? I would post picture but too embarrassed.
Baxley Barber Shop Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Today
Opening Hours
| Monday | 08:00 AM - 05:00 AM |
|---|---|
| Tuesday | 08:00 AM - 05:00 AM |
| Wednesday | 08:00 AM - 05:00 AM |
| Thursday | 08:00 AM - 05:00 AM |
| Friday | 08:00 AM - 05:00 AM |
| Saturday | 07:30 AM - 12:30 PM |
| Sunday | - |
How to go there
Location
Places