Beauty Mart

+1 803-502-5008

530 York St NE, Aiken, SC 29801 United States of America

Open Today: -

Quick Facts About Beauty Mart

Beauty Mart is a store that offers a variety of beauty products including hair care products, hair dyes and developers, wigs, makeup, and more. While there are both positive and negative comments about the store, it is important to analyze the strengths and weaknesses based on the feedback provided.

One of the strengths mentioned by customers is the good customer service. Despite some concerns about the card policies, it seems that the staff is generally helpful and knowledgeable. They provide assistance and guidance to customers, especially at the front of the store. The friendly and helpful staff can create a positive shopping experience, which can contribute to customer satisfaction.

Another strength of Beauty Mart is the wide range of products available. Customers mention that the store offers products at both high and low price points, catering to different budgets. This variety allows customers to find products that suit their needs and affordability. Additionally, the store seems to have a good selection of products specifically for women of color, which could be a unique selling point for the store.

The store also offers a good assortment of hair care products. This strength is particularly highlighted by customers who mention the availability of hair dyes and developers. It is crucial for a beauty store to provide a wide range of hair care products, as hair is a significant aspect of beauty for many individuals. Having a diverse selection of hair care products can attract more customers, especially those looking for specific products or brands.

Despite the strengths mentioned above, there are a few weaknesses that should be addressed. One recurring complaint is about a staff member who seems to shout or speak loudly in response to customers. While this may not necessarily affect the overall shopping experience, it can be off-putting and disruptive to some customers. Addressing this issue by implementing better communication and customer service training can help improve the overall experience at Beauty Mart.

Another weakness mentioned by customers is the lack of a great selection of products. While some customers appreciate the variety, others feel that there is room for improvement. Expanding the product offerings and ensuring there is a broader range of choices in terms of brands and specific products can enhance the attractiveness of the store to a wider customer base.

One customer also expressed dissatisfaction with the service received from a specific staff member. The customer felt that they were treated rudely and that the staff member was unknowledgeable about the products. This negative experience can be a significant drawback for Beauty Mart, as customer satisfaction is crucial for the success of any business. Addressing this specific issue by providing better training and customer service protocols can help avoid similar situations in the future.

In conclusion, Beauty Mart has several strengths, including good customer service and a wide range of products at different price points. The store also offers a good selection of hair care products. However, there are areas for improvement, such as addressing communication issues and expanding the product offerings. Additionally, ensuring that all staff members provide consistent and knowledgeable customer service is essential for maintaining customer satisfaction. Overall, by addressing the weaknesses and building on the strengths, Beauty Mart can continue to provide a positive shopping experience for its customers.

Best TL Reviews

Good customer service although they card policies of 5.00 limits sucks

They have a lot of products on the high and low end! Not a great selection but pretty good.

Very nice assortment of hair care products, hair dyes and developers, wigs, makeup, etc for less than you'd find at most name-brand stores. Has a lot of things specifically for women of color, and it seemed to have a lot of friendly people browsing. One of the staff seemed to yell a lot for some reason? Not necessarily mean things, but it was a bit off-putting having someone shouting in response to other level-toned customers. I thought maybe it was due to a slight language barrier or a hearing issue, hence why I gave four stars. I'm including that only in case other people get mad over it.

Well, the first three trips I had to this store were pretty sweet. I loved the prices on the wig selection and had a lot of the wig accessories I needed to buy also. I bought a total of three wigs plus accessories from here. In about three trips I spent around $290.00. I am a newbie to the wig wearing scene. There is a great selection of cheap blingy costume jewelry. The type of stuff you buy when your almost to that office party and realize you have forgotten any jewelry. Though the old man is unknowledgeable about his products, rude when asked for help, and tends to stalk you in the store with a hurry up and buy attitude. I was in here for a third wig purchase and was a bit undecided about which hair length I wanted to purchase. I asked the man at the front if I could get some help, who was on his phone being extremely loud. He acted as if I was bothering him but came to the back of the store (still on the phone) to help me anyway. I asked for a wig cap and he obliged begrudgingly. Then I asked to see one of the wigs, I wasn't really sure about the color so I asked for one of the others....when I tried it on he said oh yes that looks good on you.....he lied. It looked horrible on me and was way too big for my head. I shook my head and said I think I will keep looking. He put back the two wigs and went back over to mess with some inventory he was putting away in the aisle. His whole conversation on the phone being broadcast across the store. As I strolled the discount selection, I found a lovely chin length two tone piece I fell in love with. I picked it up off the maniquen head and almost had it placed on my head when the guys shouts at me. He said that there IS A LIMIT TO TRY ONS with the wig cap and it's not a try on as many as you want thing. To which I replied, that would have been useful information when you gave me the wig cap....don't you think? Instead of carrying on with your personal conversation in front of your customers. Then I asked him to go get the first one I tried and I bought both....I WILL NEVER GO BACK AGAIN! RUDE AS HELL!

The ladies at the front were very helpful and knowledgeable. I also thought it was reasonably priced. Will definitely be back

The lady at the register thought it would be fun to laugh and make fun of a cancer patient. So she and another lady laughed at the fact that I didn’t want other lady stand so close to me she could braid my hair. The chick at the register should’ve been more considerate. I was I there to buy the head wraps to cover my noms shaved head from the cancer and this is how they treat their customers.

They hair all sorts of products for your hair

No complaints here. They have good stuff! The beauty mart...go figure! I can get glammed up here for sure.