Quick Facts About Q Nails
Strengths:
1. Attention to detail: An, the nail technician, pays close attention to detail and ensures that the customer's cuticles and feet are properly cleaned and cared for. The customer also mentions that she does a good job of not getting polish on the skin.
2. Friendly staff: The customer appreciates the friendly and wonderful staff at Q Nails, indicating that they create a welcoming and positive atmosphere.
3. Accommodating business hours: The customer mentions that Q Nails fits in with their schedule due to their business hours, suggesting that the salon offers flexibility for customers who may have busy schedules.
4. Quality results: Several customers express satisfaction with the job done on their nails and receive compliments from others on the appearance of their nails. This indicates that Q Nails is capable of delivering good results.
5. Efficient service: One customer mentions that they were able to get right in without waiting and that the nail technicians were able to do their nails exactly as requested. This suggests that Q Nails provides efficient service to customers.
Weaknesses:
1. Lack of attention to customer preferences: One customer complains that the nail technician did not follow their specific request for oval nails with iridescent glitter and instead provided square nails with silver glitter. This shows a weakness in the ability of Q Nails to meet customer preferences accurately.
2. Sloppy work: The same customer mentions that the job done on their nails was sloppy and not what they asked for, indicating a lack of attention to detail in the specific nail technician's work.
3. Inconsistent quality: Another customer mentions that they had a bad experience during their second visit to Q Nails, where they received a sloppy and rushed job with the sns polish on their own nails. This inconsistency in the quality of service suggests a weakness in maintaining consistent standards.
4. Unprofessional behavior: The same customer describes feeling mistreated by the nail technician who made them feel like a burden and rushed their nails, causing pain. Additionally, they mention overhearing the staff speaking negatively about them in a language they understood. This unprofessional behavior indicates a weakness in customer service and communication skills.
5. Language barrier: One customer expresses frustration with the lack of English-speaking staff at Q Nails, feeling ignored and unimportant during their visit. This suggests a weakness in communication and creating a welcoming environment for customers who primarily speak English.
6. Sanitation concerns: A customer raises concerns about the sanitation practices at Q Nails, specifically mentioning an instance where a nail technician did not properly sanitize their tools between customers. This poses a health risk, especially in the context of COVID-19, and shows a weakness in maintaining proper hygiene standards.
In conclusion, while Q Nails has some strengths such as attention to detail, friendly staff, accommodating business hours, quality results, and efficient service, there are several weaknesses that need to be addressed. These include a lack of attention to customer preferences, inconsistent quality, unprofessional behavior, a language barrier, and sanitation concerns. Improvements in these areas would greatly enhance the overall customer experience at Q Nails.
Best TL Reviews
trying to be as nice as possible about this!! i went here and asked for oval hot pink nails with my ring finger as iridescent white glitter instead i received square hot pink and sliver glitter. the job was done sloppy and wasn’t what i asked for! not sure of the workers name but it’s the only male worker there! don’t recommend seeing him
An is the absolute best! I have been going to her for years. She pays so much attention to detail. She cleans up all my cuticles and bottoms/sides of feet. I have a hard time keeping long nails and she always does a wonderful job of not getting polish on my skin. She takes such great care of me and is very sweet. Q Nails also fits in with my schedule with their business hours. All of the staff are wonderful! Love this place!
I drove by hoping to find a new salon and Q Nails happened to be open today! I got right in, the nail techs were nice and spoke English! They did my nails exactly like I asked- and this is my new spot for sure! They did a fantastic job, above and beyond what I expected! 5 stars!
Lucy is the tech that does my nails and she did a fabulous job. I always get lots of compliments on my nails.
Ok. I really wanted my second time here to be a nice one.. the first time the guy did just awful and my nails where warped and uneven..this time.. I came in to have sns removed and redone.. the lady that did mine right away just acted like she didn't care to have me there..made be feel bad about my nails asked what they did to them because I hadn't gotten them done there the last time they where done.. just made me feel like I was a burden..just real awful about myself.. then she kept burning me with drilling the polish off..so much pain.. then rushed my nails.. they are not the shape I asked for..and the sns is not even..they are bubbly and warped..just look awful.. I just wanted out.. so then came time to pay.. she gave me attitude when I said I was paying with card and said next time (there will be no next time sorry) to pay cash it's cheaper..ok? Weired?.. so it was $59.00 but what I didn't understand is that the first time I came here and got my nails done I got a full set Plus sns and I paid with a card and all of that was $48.00 this time just a removal and no added or tips just my own nails and SNS polish I didn't even get a manicure they didn't do anything with my hands at all that remotely came close to having a manicure just took my nail polish off and rushed painting them and dipping them.. and it cost more? How? Whatever.. I normally tip $30.00 dollars but I didn't this time.. and quite frankly I could forgive all of that but what I can't forgive is how they talked amongst themselves about me ..just a friendly reminder that just because I am white passing does not mean I don't understand your language.. I actually understand six languages, yours being one of them.. you should consider being kinder to people and don't just assume they can't understand you because we understand more than you think and it makes people feel pretty s***** when somebody's talking about them like that because yes I understood every word you were saying to each other about me.. do better.. Be better and have the day you deserve...
I was the only customer in the salon, I was never spoken to in English my entire visit. They chatted amongst themselves. The worst was when the other lady came in to do my pedi, she never stopped watching her cooking video. She never spoke, never even asked if I wanted my nails trimmed she just did! It was the 3 women. If they are there don't go, go anywhere else that you will Actually MATTER.
I will never go there again!!
The customer service was kinda iffy but they did an amazing job on my nails. French fill!! Looks amazing! Now this pic is my nails 2 weeks old and they still don't need filled!!!! Will return
Extremely bad experience I watched an older woman with grey hair pulled back finish a pedicure and go to the sink rinse one nipper under water and come to me with the same instruments she used previously. I have owned a hair salon for many years,and been in the buisness for 36 years. This is dangerous, especially with covid. I told her I had diabetes and needed Sanatized tools. After that she rushed to get done with me and I will probably need a pedicure next week. I would warn people not to use this woman
Q Nails Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Today
Opening Hours
| Monday | 10:00 AM - 08:00 PM |
|---|---|
| Tuesday | 10:00 AM - 08:00 PM |
| Wednesday | 10:00 AM - 08:00 PM |
| Thursday | 10:00 AM - 08:00 PM |
| Friday | 10:00 AM - 08:00 PM |
| Saturday | 09:00 AM - 07:00 PM |
| Sunday | 11:00 AM - 05:00 PM |
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