Broadway Cafe

+44 28 9181 7970

1 Pound St, Newtownards BT23 4LD United Kingdom of Great Britain and Northern Ireland

Open Today: -

Quick Facts About Broadway Cafe

Strengths:

1. Long-standing favorite: The Broadway Cafe has been a popular choice for many years, indicating a strong customer base and a consistent level of quality in the past.

2. Friendly and efficient staff: Many customers highlight the friendly and efficient service provided by the staff, creating a positive dining experience.

3. Best fish and chips: The Broadway Cafe is praised for having the best fish and chips in Newtownards, showcasing their expertise in this particular dish.

4. Great chips: Several customers specifically mention the high quality of the chips, describing them as perfectly cooked with a crisp exterior and fluffy interior.

5. Good value for money: The Broadway Cafe is commended for offering quality food at excellent prices, indicating that customers feel they are getting a good deal.

6. Quick service: Many customers mention the quick service provided by the cafe, suggesting that they prioritize efficiency and timely delivery of orders.

7. Nice food and customer service: The food is generally praised for being tasty, and customers appreciate the great customer service provided by the staff.

Weaknesses:

1. Recent decline in quality: Some customers mention that their most recent orders were disappointing, with soggy fish and stuck batter. This suggests a decline in the quality of the food compared to previous experiences.

2. Small portion sizes: Customers mention that the battered mushrooms, onion rings, and chips were minuscule in portion size compared to other establishments. This is seen as a letdown and suggests inconsistency in portion control.

3. Soggy onion rings: One customer specifically mentions that the onion rings were extremely soggy, indicating a lack of proper frying and draining techniques.

4. Negative reviews: A review suggests that many other customers have experienced similar issues with the decline in standards and quality. This indicates a consistent problem rather than an isolated incident.

5. Stuck food: Another customer mentions that the pasties had to be peeled from the paper, comparing it to a cheap face peel that causes burns. This indicates a lack of attention to proper cooking techniques and presentation.

6. Cheap and nasty sausages: One customer complains that the sausages tasted cheap and nasty, suggesting a lower quality of ingredients being used.

In conclusion, the Broadway Cafe has a strong foundation as a long-standing favorite with friendly staff, great chips, and efficient service. However, recent reviews indicate a decline in the quality of food, with small portion sizes, soggy onion rings, and stuck food. Addressing these weaknesses and maintaining their strengths will be crucial for ensuring customer satisfaction and continued success for the Broadway Cafe.

Best TL Reviews

Normally one of our favourites and has been for a long time. Most recent order was fish of which was soggy, and batter stuck to the paper. The battered mushrooms and onion rings were also soggy and welded to the paper, as well as being absolutely miniscule in portion size compared to anywhere else we've used. Definitely not the usual Broadway quality we've been used to for many years, hopefully it's a temporary blip. Will always give it another chance. This review mirrors many reviews below.

Best fish and chips in Newtownards with great, friendly staff. Always busy but super-efficient, fast service.

Definitely thee best chips I've eaten!! Always exactly on point. Crisp on the outside, fluffy on the inside. No other chips compare for me!!

Onion rings were soggier than my newborns nappy, chips must have had a 48 hour bath prior to being 'cooked' and i use that term loosely unlike the pasties which we had to peel from the paper like they were one of those cheap face peels that give you 3rd degree burns. Used to be a fantastic chippy. Sad to see the standards set were not held up on

Worse then Average small portions chips stuck to the paper and sausages tasted cheap & nasty will not be back.

Great food and good service and prices

Very good value for money. Very quick service at excellent prices.

The food is really nice in the Broadway and the customer service Is great.