Canine Cottage

+1 775-356-9222

102 Victorian Ave, Sparks, NV 89431 United States of America

Open Today: -

Quick Facts About Canine Cottage

Canine Cottage Place is a grooming facility that apparently has both strengths and weaknesses, according to the comments provided. In order to evaluate the strengths and weaknesses, we will analyze each comment and explore the overall customer experience.

One of the strengths highlighted in the comments is the excellent service provided by Canine Cottage Place. One customer mentioned that they were not rushed to pick up their pet after grooming and that the staff did an amazing job. This indicates that the employees at Canine Cottage Place prioritize the needs and satisfaction of their customers. Another comment mentions that the people at the facility are nice and genuinely care about the well-being of the pets. This reflects a positive customer service experience, indicating that the employees are considerate and compassionate towards the animals they take care of.

The comment stating that the grooming facility paid attention to detail by not overlooking an extra dew claw on a dog with long and matted hair is another strength. This shows that the staff at Canine Cottage Place are careful and thorough in their work, ensuring the safety and comfort of the pets.

There are also some weaknesses mentioned in the comments. One negative review states that the facility caused harm to a dog and then allegedly attempted to lie about the situation. This highlights a major weakness in the form of negligence or incompetence on the part of the staff. The customer was then forced to put their 13-year-old dog down due to the severity of the injury. Such incidents can significantly damage the reputation of a grooming facility and erode customers' trust.

Another weakness is mentioned in a comment where a customer had a negative experience with the facility. They dropped off their puppy, and when they picked her up, they found that her elbow had been cut. The lack of communication from the facility about the incident and their failure to immediately seek veterinary care indicates a lack of responsibility and professionalism. This incident reflects a major lapse in service and quality care, thereby undermining the credibility of Canine Cottage Place.

Inconsistent pricing is also identified as a weakness in one of the comments. While one customer states that they had a good experience and paid $150 for grooming, another customer mentions that they paid $190 for a shaving service, which they found to be excessive. Such inconsistencies in pricing can lead to customer dissatisfaction and a negative perception of the facility.

Despite the weaknesses mentioned above, it is important to note that there are still positive comments about Canine Cottage Place. Customers appreciate the care, love, and attention their pets receive, as evidenced by the comment mentioning that the facility takes good care of the dogs. Another comment states that the customer's dog loves his visits to the grooming facility.

In summary, Canine Cottage Place has strengths such as excellent service, attention to detail, and a caring staff. However, weaknesses such as incidents of harm to animals, poor communication regarding injuries, and inconsistent pricing have been highlighted. These weaknesses have the potential to damage the reputation and credibility of the facility. It is essential for the facility to address these weaknesses and work towards providing a consistent and high-quality grooming experience for all pets in order to maintain customer satisfaction and trust.

Best TL Reviews

Excellent service! First time taking my pet there for grooming and never rushed me to pick her up. They did an amazing job with her grooming and would recommend this place to everyone. My pet was well taken care of and I’ll be back there for all her needs. She also came out with cute bows! Thank you!

The people there are so nice and really care about your fur babies. We adopted a yrokie from a family member in California, his hair was long and matted. They gave him a good cut and he was so happy. He also has an extra dew claw that I was worried they might over look and cut him because his hair was so long, but no they were very careful and he still had his extra toe.

I had two dogs who hate Thier nail cut.

My dogs were brats and the people there were so kind and caring

Terrible Terrible place. Don't take your pup's here. We had to put our little guy down because they pulled his back leg out of his socket and they tried to lie about it. We put him down because our vet said it would be too difficult for a 13 year old dog to go through surgery and then rehab.

I took my my 1 year old puppy to get groomed there. My current groomer was on medical leave. I dropped her off at 9 and got no call that she was ready. I called at 1:30 pm and was put on hold for several minutes. Finally she came on the phone and said yes she is ready. I got there at 2 pm to pick her up and waited for 5 minutes to get her. When she brought her too me she was so frightened and did not recognize me. I immediately grabbed in and put her in my arms. The lady said sorry but we cut her elbow! I looked at her elbow and they cut the whole edge of her elbow skin off. They put Benadine and her elbow and skin glue. I was so Disgusted and took my dog away. They could have called me to let me know what happened and I could have taken her to the vet immediately! I do not recommend and would never take a dog there!!! Horrible and shame on the owners!!!

Love how they take good care of my dog❤️

Dodger loves his visits I love taking him he's always handsome and smells so fresh and snuggable!

Four months ago they actually groomed my dog and they did a great job $150. He is very large with a lot of hair. Today, they simply shaved him and charged me $190!! I will NEVER go to this shop again! Extremely disappointed!