Cindys Nails Spa

+1 845-445-1597

241 NY-59, Suffern, NY 10901 United States of America

Open Today: -

Quick Facts About Cindys Nails Spa

Cindy's Nails Spa has received a mix of positive and negative comments, highlighting both strengths and weaknesses. Let's examine them in detail:

Strengths:

1. Friendly atmosphere: Many customers appreciate the friendly atmosphere at Cindy's Nails Spa. The staff, particularly Meyra, is commended for being accommodating and creating a welcoming environment.

2. Clean and professional: Multiple customers have mentioned that the salon is clean and well-maintained. This is an important factor for customers who value cleanliness and professionalism.

3. Satisfaction guarantee: According to some comments, if a customer is not happy with the outcome of their nails, the staff at Cindy's Nails Spa is willing to fix it and ensure the customer leaves happy. This shows a commitment to customer satisfaction.

4. Affordable prices: Some customers have mentioned that the prices at Cindy's Nails Spa are reasonable and fair. This can be a significant advantage for attracting customers who are looking for quality services at affordable rates.

5. Variety of services: The salon offers a range of services, including manicures, pedicures, and eyebrow grooming. This variety gives customers the option to receive multiple treatments in one place.

Weaknesses:

1. Rude customer service: One customer complained about the staff being rude and dismissive. The comment suggests that some employees were more interested in their phones and conversations with each other rather than focusing on serving customers.

2. Lack of attention to detail: Another customer had a negative experience where their fingers were cut during a manicure. This reflects a lack of attention to detail and raises concerns about the overall quality of service.

3. Inconsistent service: One customer mentioned that not all the employees provided the same level of service. Inconsistency can be a weakness for any service-based business since it can lead to varying customer experiences.

4. Aggressive and dismissive employee: A customer reported a negative encounter with an employee named Patty, who exhibited aggressive behavior, ignored requests, and caused harm during the service. Such incidents can be detrimental to the salon's reputation and customer satisfaction.

Overall, Cindy's Nails Spa has some strengths, such as a friendly atmosphere, cleanliness, and affordability. However, they also face weaknesses, including rude customer service, inconsistent service quality, and instances of aggressive behavior. It is essential for the salon to address these weaknesses to ensure a better customer experience and maintain a positive reputation.

Best TL Reviews

Great nail salon! Friendly atmosphere, They will always try to accommodate you. especially Meyra, she does my nails perfect. And I'm very meticulous when it comes to my nails. So big shout out to Meyra! Thank you!

Horrible place and rude to customers. They cut all my fingers while doing my manicure and they were even rejecting any customer that came in because they were “busy”. They were all on their phones and talking to each other. Really lazy people.

Horrible lugar y grosero con los clientes. Me cortaron todos los dedos mientras me hacían las uñas e incluso rechazaban a cualquier cliente que entraba porque estaban “ocupados”. Todos estaban en sus teléfonos y hablando entre ellos. Gente realmente perezosa.

The place is nice and clean and the ladies make sure your happy, comfortable and satisfied with the work. It was my first time going there and I think I found my new go to spot.

I love the way they do my nails.

professional, clean, nice attitude, and if you aren't happy the way it came out they fix it for you and make sure you leave happy..

the best place I can go for nails!.

Es muy bueno el lugar, pero no todas hacen el mismo trabajo, el precio es Justo y la dueña es muy amable. Recomendado

I get my eyebrows done here every few weeks. I have also gotten pedi and manicure. The ladies there are very friendly and professional. They keep the place clean. I feel safe going there

The woman doing my pedicure did a wonderful job. She was so sweet, super impressed. The woman that did my manicure however, Patty, was aggressive, rude, completely dismissing my consistent reminder to not cut cuticles and that I don't want my nails filed more than they already were. She ended up cutting me 3 times and when I pulled back my hand from the sting of the alcohol swab on my cut, she has the nerve to call me sensitive. She was yanking and pulling my hand the entire time, and spent half the time not even looking at my hand while talking to those around her.

Really not impressed with her customer service skills.

My mom & I went for pedicures today, we had never tried this place and figured we’d give it a shot. so glad we did! not only was the regular pedicure only $20 but they were so kind to us and gave a really great pedicure. if you want very comfortable massage chairs and a 20 minute leg massage, go here! definitely will be going back to try other services in the future.