Quick Facts About City Nails & Waxing
City Nails & Waxing place appears to have both strengths and weaknesses based on the comments provided. In order to analyze the strengths and weaknesses thoroughly, I will categorize them into different aspects of the salon.
1. Service Efficiency:
One strength of the salon is its ability to accommodate customers without appointments. A comment mentioned that the customer was able to get serviced immediately, only 30 minutes after the salon opened. This indicates that City Nails & Waxing has efficient scheduling and can handle walk-in customers effectively. Ensuring that customers can receive services promptly is a plus point for the salon.
On the other hand, a weakness highlighted in a comment was the lack of attention to detail regarding the requested design. The customer expressed disappointment and stated that the design came out awful. The lack of communication and failure to meet expectations is a weakness that City Nails & Waxing should address to improve customer satisfaction.
2. Quality of Nail Services:
A strength of the salon is the meticulousness and attention to detail from some of the nail technicians. Some comments praised the technicians for being detail-oriented and providing high-quality nail services. This attention to detail is essential in ensuring customer satisfaction and maintaining a good reputation for the salon.
However, there were also several comments mentioning issues with the durability of the nail enhancements. Multiple customers complained that their nails popped off shortly after getting them done. This indicates a weakness in the quality of the nail products used or the application technique. City Nails & Waxing should address this weakness by improving the glue or gel used and ensuring proper application techniques to increase the longevity of the nail enhancements.
3. Customer Service:
The salon receives mixed reviews when it comes to customer service. Some comments mentioned that the staff members were friendly and personable, creating a positive and welcoming atmosphere. This is a strength of City Nails & Waxing as good customer service can greatly enhance the overall experience for customers.
However, there were also negative comments regarding poor communication with the technicians. One customer mentioned that their nails were not what they had requested, indicating a lack of communication and consultation during the service. Another customer mentioned that the technician did not engage in conversation and seemed inexperienced. These weaknesses in customer service should be addressed by providing thorough training for technicians on communication and consultation skills.
4. Hygiene and Safety:
Based on one comment, it appears that City Nails & Waxing takes precautions to ensure social distancing and general safety during the COVID-19 pandemic. This is a strength as it shows that the salon prioritizes the well-being of its customers and staff.
While there were no specific negative comments regarding hygiene, it is important for the salon to maintain a clean and sanitary environment to ensure the safety of customers. This includes regularly disinfecting equipment, properly sanitizing tools, and maintaining cleanliness throughout the salon.
In conclusion, City Nails & Waxing has both strengths and weaknesses. Some of its strengths include efficient service for walk-in customers, attention to detail from certain technicians, and a friendly atmosphere. However, weaknesses such as issues with durability, lack of attention to customer preferences, and inconsistent customer service should be addressed in order to improve the overall customer experience.
Best TL Reviews
It has been 10 days since I’ve gotten my nails done here and paid 68 dollars.
The second day after having them is when the first nail popped off.
Now, not even two weeks later and a total of 6 nails have popped off.
I’ve been getting my nails done for quite some time now and never have had so many nails pop off.
They didn’t even break they all literally came off in whole like they were not glued on properly.
The clear gel polish they used on the top
Coat is also peeling which leads me to believe that it’s not gel.
I feel very ripped off by this place.
Update: I went here again and had a completely different experience. The one who did my nails before wasn't there. The design I showed had a lot of rhinestones so I told her not as many. I walked out with none and a square shape instead of stiletto. It was messy as you can see, I was cut and on the pricey side. The lady was nice but I won't go back. I removed a star to average it out.
First off, super nice and very detailed. I didn't have an appointment and was able to get worked on right away. This was about 30 minutes after they opened. I forgot to take a picture sooner but these will be 3 weeks old on the 4th as I got them done 9/13/21. I had a picture and the colors I chose were off so my tech went looking around until she found the perfect colors. They match the picture colors exactly.
On 9/14, the gray middle finger started peeling. I called and went in on the 15th where she proceeded to redo all the gray nails. Super sweet! She redid my matte and the nails honestly looked better than when I first went. However, the next day, as you can see in the picture, my right index chipped but I left it alone.
Because of the inconvenience of having to find time to get nails retouched and some of the craftsmanship, I gave a 4 on out of 5.
My nails came out so well! The woman who did my nails was so meticulous & detail oriented. She paid so much attention to my nails that it took 2 hours for my appointment. Unfortunately I forgot to get the name of the wonderful woman who did my nails but everyone there is so friendly. They also make sure that they are taking the right precautions to make sure everyone is socially distanced. Would recommend!!
I came in for my birthday to get a pedicure and a set
I was very nervous because many times in the past I've gone to places where my nails are way too bulky. I never asked for the young lady's name but she did an amazing job. I loved my nails. I came back a second time this time for a powder dip manicure and again I didn't get the other lady's name. So they have two ladies that did an amazing job on my nails. I think I found my spot!!
Had a really great experience today on a mani pedi. I used to live in downtown Seattle and these ladies did my nails better than most of the larger places in the city. They were also super gentle on my feet unlike other places that scrub them painfully. Definitely going to be recommending this place to friends and family.
Loved this nail salon. Went in with a party of three for our appointment and they got us started right away. Service was amazing and they did each set of nails exactly the way we wanted them.
Great salon! Minh and Yuki were extremely friendly, personable, and very meticulous with my mani/pedi. Will be returning!
Really disappointed with this place if I'm being honest. The woman who did my nails barely spoke to me and it honestly seemed like it was her first time doing acrylics. I showed her a design and it came out AWFUL and she didn't even ask me a single time what I thought about my nails. My hands had a good amount of glue/nail polish on them when she was done and I have lumps in my paint on multiple nails. I read reviews and looked for awhile before choosing this place. Just very disappointing.
Place Pictures
City Nails & Waxing Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Today
Opening Hours
| Monday | 09:30 AM - 07:00 PM |
|---|---|
| Tuesday | 09:30 AM - 07:00 PM |
| Wednesday | 09:30 AM - 07:00 PM |
| Thursday | 09:30 AM - 07:00 PM |
| Friday | 09:30 AM - 07:00 PM |
| Saturday | 09:30 AM - 07:00 PM |
| Sunday | Closed |
How to go there
Location
Places
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