Club Nails & Spa

+1 407-773-1857

11229 E Colonial Dr ste 115, Orlando, FL 32817 United States of America

Open Today: -

Quick Facts About Club Nails & Spa

Club Nails & Spa has received a mixture of positive and negative comments from customers. In order to determine the strengths and weaknesses of this place, we will analyze the comments provided.

Starting with the strengths, several customers mentioned the kind and welcoming atmosphere of Club Nails & Spa. One customer was particularly impressed by the warm welcome and the fact that the staff asked about their preferences and delivered exactly what was requested. Another customer mentioned the kind and amazing service they have received over the years. This indicates that the staff at Club Nails & Spa are friendly and strive to provide excellent customer service, making customers feel valued and comfortable.

Another strength highlighted by customers is the skill of certain technicians. Customers specifically mentioned Van and Helen as being excellent at their work. Van is highly praised for their pedicures and foot rubs, while Helen is commended for providing a phenomenal pedicure. Melania is also mentioned as doing a great job in a time-sensitive situation. These positive mentions indicate that Club Nails & Spa has skilled technicians who are proficient in their craft.

Some customers mention the owners' experience as a strength of Club Nails & Spa. It is mentioned that the owners each have over 20 years of experience, which can be seen as a positive aspect. This suggests that the owners have a deep understanding of the industry and have honed their skills over the years. Their experience may contribute to the overall quality of service provided in the salon.

Moving on to the weaknesses, a customer mentioned that there were too many shortcuts taken during their visit. They specifically mentioned the absence of a traditional manicure and the use of a drill on thin nails. This indicates that Club Nails & Spa may not consistently provide the traditional soaking and cuticle trimming that some customers prefer. This lack of attention to detail and deviation from traditional techniques can be seen as a weakness.

Another weakness highlighted by a customer is the poor quality of a gel pedicure. They mentioned that the gel polish had bubbles and uneven color, and when they complained, the nail technician became angry. This suggests that there may be issues with the quality control and communication regarding the services provided. The customer had to demand quality work, which is not an ideal situation for a paying customer.

One customer also expressed dissatisfaction with the customer service at Club Nails & Spa. They mentioned that the nail technician was trying to cut corners and did not provide satisfactory service. The customer felt that they had to complain and fight for quality work, which negatively impacted their experience. This indicates that the customer service provided may be lacking and may result in unsatisfactory outcomes for customers.

In conclusion, Club Nails & Spa has strengths in terms of a welcoming atmosphere, skilled technicians, and experienced owners. However, there are weaknesses in terms of shortcuts taken during treatments, poor quality control in the gel pedicure, and subpar customer service. These weaknesses may impact the overall experience for customers and should be addressed by the salon to ensure consistent quality and customer satisfaction.

Best TL Reviews

Too many shortcuts. What happened to a traditional manicure which includes soaking the nails and trimming the cuticle without a drill. The manicure was good other than having to tell her not to take a drill to my thin nails. I only put a regular clear polish on them. My gel pedicure was the worst. When I complained because the gel polish had bubbles and uneven color the nail tech got angry. She kept blaming it on the polish being sheer. If it’s sheer add more coats. Also If you can not achieve a look then don’t use the polish or advertise it. After going back and forth with her. She then tried to cut corners by taking off the clear coat and polishing a second color on top which left the color near the cuticle ragged. I told her just remove the color and repaint them. I kept complaining until she removed the polish and repainted them. Please do not go to this shop. Why do I have to demand quality work when I am paying. You want me to pay for bad technique, I think not. The worst customer service ever!!!! And hell no I will not be tipping you. Some of these nail shops think you owe them something. The customer is who keeps your business open. All I want is quality work. Is that too much to ask for.? The 3rd picture is the final polish.

This was my first time going because my grandmother recommended it. And I was scared to try a new place but I love it there!!! As soon as I got through the door I was welcomed by a kind woman. She asked me what I wanted to get done and I told her and they did exactly that! My nails look AMAZING!!!

She even offered a phone stand so I can’t watch my phone!!! And offered me a water bottle as well! 100/10 do recommend☺️

I’ve been coming here for years now and they’re so kind and amazing! Most designs I’ve requested they’ve been able to them!! Just recently with some friends and all our nails came out really great! Highly recommend coming here!!

Van is my go to for pedicures. She knows what I like and the foot rub is awesome. They have deff improved since opening after covid. The guy does awesome with the nails and shaping. Overall I am happy.

Helen was excellent!!! The lady who did my pedi was phenomenal as well.. Thank you for your professional service.

Melania was great, I was in without an appointment let her know I was on my break but really needed my polish redone. She work very lovely to get me on my way and she did such of great job. I will be coming back because of her. Thank you!!!

I am very pleased with Malina’s manicure/pedicure services! I would recommend this place to my family, friends, and acquaintances. Thank you for an excellent services! Keep up the great work! I shall return! (May)

Owners are very nice and each have over 20yrs experience. No issues and techs are very nice. I have been getting my nails done here for past 2years.