Quick Facts About Coastal Tanning Salon
Coastal Tanning Salon has received a mix of positive and negative comments from customers, which provide insights into its strengths and weaknesses. In analyzing these comments, it is clear that the strengths of the salon lie in its cleanliness, friendly staff, high-quality beds, and range of services. On the other hand, the weaknesses seem to be related to customer service and the spray tan service.
Starting with the strengths, several comments highlight the cleanliness of the salon. Customers have consistently mentioned that the salon is very clean, well-maintained, and nicely decorated. This is an important strength as it creates a positive atmosphere for customers and shows that the salon takes hygiene seriously. Additionally, the beds at the salon are mentioned repeatedly as being amazing and superior in quality. This is likely to be a major draw for customers, especially those who prioritize the quality of tanning beds.
The friendly and welcoming staff is another strength mentioned in the comments. Customers have highlighted that the owners are hands-on and genuine, and the other staff members are friendly and well-trained. This positive customer service experience is likely to encourage repeat visits and build customer loyalty. It also reflects well on the management of the salon and their ability to train and motivate their employees.
The range of services offered by Coastal Tanning Salon is also mentioned as a strength. The salon not only offers tanning beds but also a red light therapy bed, which customers have found helpful for various skin issues. This diversification of services allows the salon to cater to a wider range of customer needs and preferences. Furthermore, customers appreciate the availability of deals and packages, as well as the good prices of products. This shows that the salon is attentive to providing value for money and incentivizing customer loyalty.
Turning to the weaknesses, one of the main issues is related to customer service. In one comment, a customer expresses their disappointment with the lack of customer service when it came to the requirement to purchase tanning lotion from the salon. The customer was not allowed to use their own lotion, even though it was the same brand sold by the salon, resulting in the customer feeling that the salon prioritized greed over customer satisfaction. This highlights a weakness in the salon's customer service approach, as it failed to find a satisfactory solution for the customer and potentially lost their business as well as that of their family members.
Another weakness mentioned is related to the spray tan service. In one comment, a customer had a negative experience with the spray tan, reporting that it came out uneven and barely noticeable. This customer felt that they wasted their money and expresses stress before their wedding. This highlights a weakness in the salon's ability to deliver consistent and satisfactory results for its spray tan service. This negative experience could potentially deter future customers from trying the spray tan service and damage the salon's reputation.
In conclusion, Coastal Tanning Salon has several strengths that contribute to its positive reputation, including cleanliness, high-quality beds, friendly staff, and a range of services. However, there are also weaknesses that need to be addressed, particularly related to customer service and the spray tan service. By addressing these weaknesses and ensuring consistent customer satisfaction, the salon can continue to build on its strengths and attract and retain loyal customers.
Best TL Reviews
**Update from 1* to 5*- New owner is wonderful. Saw my review and invited me in for a free tan and gave me free eyewear and tanning cream. She was wonderful to all her customers. I'll definitely be back.
My family and I moved to Inverness back in mid-March. I was happy to know there was a tanning salon near by but with Covid everything was shut down, so I had no choice but to wait. I had reached out to GTG via messenger and they were quick to respond and I was looking forward to going to their salon.
I am one that enjoys leaving positive reviews but this was not a good experience. I called the Salon yesterday 10.1.2020 and Olivia answered. She was very friendly and took me in within 20 minutes. Upon arriving, Olivia was getting all my info. I requested one of the higher packages and proceeded to take my tanning lotion from my purse out when Olivia mentioned that she needed to call her manager. I asked her why she had to call her manager and she stated that I could not use my own lotion (even though it is the SAME LOTION that is sold in this salon). Let me tell you these lotions are NOT cheap. In fact, I paid $114 for my bottle but this salon expects you to purchase them there or else you cannot use their beds because it will damage them? You mean it will mess up the glass?? The same lotion I had was the same lotion you were selling but GREED is something else. My first visit and you expect me to purchase a lotion over $100? Are you kidding me? Absolutely NO CUSTOMER SERVICE BUT GREED. I have worked in customer service for over 25 years. This should have been handled differently by allowing me to use my lotion and once it finished, I would have gladly purchase another. I told Olivia how I felt and told her to change my package to a single visit. I purchase a little tanning packet, got my tan and left. So, this salon lost my business and my 5 family members who all tan monthly (Gold package $55 per month x 6= $330). I left INCREDIBLY disappointed. Since I still commute for work to Orlando, I will continue to go to my old tanning salon and finish the rest of my package until I find another salon.
So disappointed :(
P.S. I have included a pic of my lotion on the counter and their lotion on their shelf. SAME LOTION. Unbelievable.
It’s a very Clean salon, well maintained and the beds are amazing. The owners are hands on, genuine and I always feel welcomed. I’ve never had a bad experience coming here since I’ve started tanning. Best salon in the Citrus area!☀️
I love there beds specially the platinum package beds and they are very well cleaned . The pretty ladies that work there are very friendly! They have also been well trained and educated ! 8 recommend this place and gave it 5 stars! Thank you coastal tanning for nice new look !
Thank you,
Cheryl Headley
Super clean, friendly staff, great deals look forward to going. My new favorite local tanning salon. Great owners from Alaska. I have a tanning bed but Prefer their superior Beds and they also have a red light bed that is so helpful for many skin issues.
First time visiting Salon. VERY clean. Decorated so nicely!! Very nice beds…..staff very nice/kind and explained packages, products and even showed me how to operate their beds…. Thank you for great service!!
Love this place! I love the red light therapy bed & their tanning beds are amazing. Great prices & they have great deals on packages & products. The owners are so friendly & are very knowledgeable about the services and products they offer. All of the other staff I’ve met have been very sweet, too. Definitely recommend Coastal Tanning!
Where do I begin ???? I absolutely love this place! From the amazing top quality tanning beds, spray tan machine, the red light therapy bed, the products, the deals, the STAFF, the cleanliness and I could just go on and on and on! If you haven't visited this business you are definitely missing out! Check it out, you won't regret it! ????
Went here yesterday for a spray tan for my wedding. The woman at front counter was awesome she was very educated on the services at the salon and She assured me the spray tan would come out even and gold . I woke up this morning with blotches and honestly barely tan . I purchased the level 3 bronze, I ended up scrubbing my skin and I’m going to get a actual spray tan! Definitely a waste of money, needless to say I’m stressed out now before my wedding and I would not recommend a spray tan from here.
Coastal Tanning Salon Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
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Wheelchair accessible restroom
Amenities
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Restroom
Payments
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Checks
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Debit cards
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NFC mobile payments
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Credit cards
Today
Opening Hours
| Monday | 02:00 AM - 07:00 PM |
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| Tuesday | 02:00 AM - 07:00 PM |
| Wednesday | 02:00 AM - 07:00 PM |
| Thursday | 02:00 AM - 07:00 PM |
| Friday | 02:00 AM - 07:00 PM |
| Saturday | 11:00 AM - 04:00 PM |
| Sunday | Closed |
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