Quick Facts About Cobe Nails and Spa
Cobe Nails and Spa has both strengths and weaknesses based on the comments provided. In terms of strengths, some customers mentioned that the staff at Cobe Nails and Spa are generally nice and friendly. They appreciated the treatment and service they received from the employees. Additionally, the salon is described as being aesthetically pleasing and well-maintained.
It is important to note, however, that there are several weaknesses mentioned in the comments that affect the overall customer experience at Cobe Nails and Spa. One of the most prominent weaknesses is a decline in customer service since the COVID-19 pandemic began. Customers mentioned that there has been a lack of communication regarding changes in services and pricing. This has led to customers feeling surprised and frustrated when additional charges are added without their knowledge or consent. Some customers even felt deceived and that the charges were unnecessary for the services they received.
Another significant weakness is the inconsistency in the quality of services provided. Multiple customers mentioned that they have noticed a decline in the products used and the overall skill of the nail technicians. They described issues such as streaks in the polish, uneven nail shapes, and lumps in the dipping powder. These inconsistencies can be frustrating for customers who expect consistent and high-quality services, especially when they have been loyal patrons for several years.
Other weaknesses mentioned include problems with hygiene and cleanliness. Customers expressed concerns about dirty and unprofessional behavior from the nail technicians. One customer complained that the technician used their own dirty nails to clean excess polish, which is unhygienic and unacceptable. Customers also mentioned issues with nail polish not reaching the cuticle and nails chipping off after a few days.
Furthermore, the pricing at Cobe Nails and Spa has been a concern for customers. Several customers mentioned that they felt overcharged for basic services, such as a simple white tip design or gel nail polish. Additionally, customers mentioned that prices have increased while the quality of service and products has declined, making the costs unjustifiable. The perceived lack of value for the price paid is a significant weakness for Cobe Nails and Spa.
In terms of customer service, some customers felt that their concerns were not adequately addressed or resolved. They mentioned instances where they were promised fixes for issues with their nails but did not receive the desired outcome. This lack of accountability and follow-through can leave customers feeling dissatisfied and disappointed.
Overall, the weaknesses highlighted in the comments suggest that Cobe Nails and Spa has experienced a decline in customer service, inconsistency in service quality, and issues with pricing and communication. These weaknesses may have contributed to the loss of customers and negative experiences shared in the comments. It is important for Cobe Nails and Spa to address these concerns and take steps to improve their customer service and overall quality to regain customer trust and loyalty.
Best TL Reviews
We have been using this place for several years and have been Slowly watching a decline in customer service since Covid. Continued to give them the benefit of the doubt and tried to be understanding that most places were struggling at some point. Today I spent $106 on a mani/pedi. I raved about this place to my friend and got her to go with me. After her pedicure, It was so bad that she literally left and I had to finish my mani alone. Her pedicure was awful with streaks in it it looks like something I could have done for her. They had absolutely no hot water today. They should have told us this before we sat down and took our shoes off for service. They filled the bucket with cold water and had a kettle pot were they were trying to pour warm water in for every single customer. I would have left for this reason alone as I prefer a hot soak for the price you are paying to relax. Today I asked for a French pedicure (white tips). I said something simple for a wedding. She showed me the menu for different options and I chose the $32 pedicure. She said they no longer offered that one even though it was on the menu and try to get me to spend $38 for the next one. I declined and said to give me the $30 package. Never once did she tell me the polish she was using would be a $21 up charge. They then proceeded to charge me five dollars for the French tips. They never said anything about any of charges from the $30 package I chose. These past few months they have been so sneaky about sneaking in charges of any kind. I’ve added a topcoat of sparkles every year and I’ve never been charged an up charge and was charged the last time unknowingly.
On to the mani!
I had no clue that I was paying that much for a pedicure. I ended up getting the dip nails that I get every single time I come in there. Little did I know that you’re paying a major price difference for the white/pink dip. The lady that did my nails was nice, but she kept using her nail to push my skin down underneath my actual nails and was really hurting me. My fingers feel cut up underneath and burn any time I touch anything. My fault for not telling her that she was hurting me, but she kept mentioning how I needed to relax and stop being so tense. Manicure gave me major anxiety because it was uncomfortable. I don’t feel tense after that. The manicure looked decent until I inspected it. Some nails are squared off and others are round. I asked her to cut them to the skin and I have different lengths all the way around. They never removed all of the sparkle and blue polish from the original set I came in with and is bleeding into the new clear/pink set. There is dip powder glued to my finger tips that won’t come off. She tried clipping it off at one point and she started getting my skin and stopped. The tips of my fingers look horrid! This place lost two customers today. They had a young teenage boy at the counter when I checked out and confronted him about the major of charges that I was not aware of and he literally said nothing. Didn’t offer to bring someone over to talk about it or anything so I paid and will never be back. Total waste of $106. Embarrassed I convinced my friend to go there with me.
My friend confronted the staff that her paint job was terrible and the lady didn’t know what she was doing. I was sitting next to her and we were both cringing at the paint job and wondering if they were going to make it look nicer. She paid for hers and left as well They didn’t offer her anything either. Won’t be back! Customer service could have been everything in my friends situation.
Utterly disgraceful. My wife spent 3 hours in this nail salon only to be met with absolute trash. These people have garbage service and nail techs that are incredibly incompetent. I’m ashamed at the job they did. They had to remove her nails from her fingers because they were all messed up and the ruined the paint on her toes. These people get every thumb down. Hell no. No type of recommendation. Go else where quickly.
I was highly disappointed in this location! First off they overcharge for ABSOLUTELY everything! They charged me $21 for a “design” even tho all I asked was a white tip … worst part is they never mentioned ANYTHING about an upcharge about that prior to me having to pay it at checkout … same situation for the toes they charged $21 as well for gel nail polish which was ON TOp of a $40 pedicure which is ridiculous I could literally buy one whole gel nail polish for $21 and she only did ONE layer on color anyways so I find this extremely overpriced and for no reason because ONLY THREE days later my nails started to chip . I didn’t even go back to get them fixed because I’m sure I would’ve walked out with another $133 bill for their lack of customer service , lack of communication and lack of professionalism. I absolutely would NEVER recommend anyone here . Me and three of my friends have stopped going there only after trying them once because it was that bad . The place is nice but it needs to be shut down, customer service was def the worst which it’s common in places like these but this was bad on top of low quality and SUPER EXPENSIVE for no reason. And the girl “Ana” I think was her name was extremely rough!!! My toes still hurt a week later from her pedicure and when she was taking my old set off she made me bleed on two occasions which was extremely painful and she kept “forgetting” the fingers she hurt so she would go over it again with the filing machine which would make it even more painful … so extremely dissatisfied I would’ve walked out without paying if I wasn’t a decent person because I felt robbed of my time and money !!
I recommend Herbal nails nearby they are wayyyy better in quality and pricing
If there was an option to put ZERO stars , I would . ????????????
Way to expensive $72 plus tax for a basic mani pedi with gel. That shouldn't cost anymore than $50. That's ridiculous. Well never take my 86 year old mom there again. They are nice and service is ehhhh.
I had been going to COBE and loved them for almost 5 years… the last 6 times I went, I noticed the difference in the products and the service. Confusion in what you are requesting. One person starting your device half way thru you notice they look lost someone else takes over , wrong shape of nail, wrong color, lumps in SNS, which used to be flawless. No container is SNS anymore, using cheap powder leads to lumps. prices went up, service and products went down. My SND went from from lasting 3 weeks, to chipping off 3 days in. I no longer had faith or enjoyed inCOBE’s services … I hated having to change salons because it felt like home going there. But paying for mediocre services and products made no sense… as a Clermont resident, I made the switch to Miracle Nails. We will see if they continue with great products and service. GOODBYE COBE
I’ve been coming here for almost a year since I’ve moved to Clermont. The last few times I’ve gone it’s been mediocre, but today was the last straw. The gentleman who did my mani/pedi was DISGUSTING. Besides the fact he absolutely REEKED, his nails were filthy and he was using them to clean the excess polish around my nail. Instead of just using a cotton tip with acetone. The paint didn’t even reach my cuticle, and he barely touched the cuticles on my toes. A giant waste of money, don’t bother coming here.
This place is what I'm talking about! Very nice people here I expect great treatment when coming to a nail salon and they do not disappoint!! love you guys ????❤ update : 12/15/21. I was over charged for 1/2 inch nail saying it was long nails I've been coming here for years never charged a long nail price because as a nurse I can't keep long nails. So if you cut down your nails your charged 5 dollars and if you tell them to file its still charge ?but I will not return ecause the new management has really messed up my experience thanks see pictures you'll see it's not long at all smh. Lost a long time customer.
A week and a half ago my daughter and I came in to get our nails done . I left with Jagged edges and my daughter with a bad experience . I asked for gel nail polish on my daughter and they gave her regular nail polish on her Within the next day the nail polish was already off. Didn't fix the problem they said they would fix. Very dissapointed by the way they handled it. I called told them the situation and they said to come in they would take care of it. I won't suggest this salon anymore.
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Cobe Nails and Spa Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Today
Opening Hours
| Monday | 09:30 AM - 07:00 PM |
|---|---|
| Tuesday | 09:30 AM - 07:00 PM |
| Wednesday | 09:30 AM - 07:00 PM |
| Thursday | 09:30 AM - 07:00 PM |
| Friday | 09:30 AM - 07:00 PM |
| Saturday | 09:30 AM - 07:00 PM |
| Sunday | 11:00 AM - 05:00 PM |
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