Quick Facts About Couture Nails
Couture Nails is a popular nail salon in Monroe, with both positive and negative feedback from customers. In order to assess the strengths and weaknesses of the salon, it is necessary to analyze the comments provided.
One of the key strengths of Couture Nails, as mentioned in multiple comments, is the exceptional skill and talent of certain technicians, particularly Mary. Customers express their satisfaction with the quality of the nail services provided, with one mentioning receiving compliments on their nails multiple times a day. This indicates that the nail technicians are skilled in creating beautiful and visually appealing designs.
Another strength mentioned by customers is the friendly and welcoming atmosphere of the salon. Several comments highlight the enjoyment of "girl time" and laughter during their visits. This indicates a positive and pleasant environment, which can contribute to a positive overall experience for customers.
Cleanliness and comfort are two aspects of the salon that are also commended by customers. The salon is described as comfortable and clean, which adds to the overall experience and gives customers a sense of well-being during their visits.
Additionally, the salon's transparency regarding pricing is mentioned as a strength. One customer specifically mentions that they were double-checked about the price of the service before it started. This transparency helps to avoid surprises when it comes to payment and creates trust between the salon and its customers.
However, there are also weaknesses mentioned by customers that need to be addressed. One comment mentions feeling rushed when selecting colors or designs for their nails. This suggests that the staff may need to improve their customer service skills and provide a more relaxed and supportive environment for customers to make their choices, without feeling rushed or pressured.
Another weakness mentioned is the improper procedure used to remove acrylic nails. One customer expresses disappointment and distress at the fact that their natural nails were damaged due to the salon's unprofessional approach to removal. This raises concerns about the training and knowledge of the staff when it comes to proper nail care and removal procedures.
Inconsistency in service is also mentioned as a weakness, particularly in relation to nail length and shape. One customer mentions that they initially received the desired length but then had their nails cut further than requested. Additionally, the technician shaped each nail differently, contrary to the customer's request for a specific shape. Consistency in service is essential for customer satisfaction and should be improved upon.
Another weak aspect of the salon is the negative experience described by a customer who had a poor outcome after seeking help for their nails. The customer claims their nails were left crooked and poorly finished, and when they returned to seek assistance, the staff reacted negatively. This indicates a lack of professionalism and a failure to provide appropriate customer service in this particular situation.
Overall, Couture Nails has several strengths, such as skilled technicians, a welcoming atmosphere, cleanliness, transparency, and generally satisfied customers. However, weaknesses related to rushed service, improper nail removal procedures, inconsistency in nail length and shape, and negative customer experiences highlight areas where improvements need to be made. Taking these strengths and weaknesses into consideration can help the salon enhance its strengths and address its weaknesses to provide a better experience for its customers.
Best TL Reviews
Wow, Mary…YOU are my favorite girl and I’ll never cheat on you lol. What an awesome job. This is the second time i come here and i will never go anywhere else again. I get compliments on my beautiful nails all the time, at least 10 times a day. Just LOVE how amazing you are. Best nail place in Monroe, hands down! In my one year in Monroe, I tried them all and i finally found the one. MARY is the best. Make sure you ask for her.
I absolutely LOVE the ladies here. Everyone is so nice and we are always laughing and having fun. I work with all men so it’s nice to have some girl time sometimes. I get dip powder on my natural nails to make them a bit stronger and they always look perfect.
I don't like the way I get rushed to find the right colors or designs for my nails. The staff is good but needs to be more friendly and don't forget the things that you asked for.
The place is comfortable and clean and their work is good.
I'm so sad that I don't live close because this would be my regular salon if I did! Both times I came in this week they were very friendly, great atmosphere, they double checked with me that I knew the price of the service before they started. Everyone was friendly and my nails and toes look amazing! Get the organic luxury Pedi, it's worth it!
I went to this salon to get my acrylics removed due to personal reasons and on a timeline. Instead of soaking them or filing them down, they trimmed my nail shorter and used a tip to peel them off my nail! My nails now hurt and my natural nail is damaged. All I can do is wait for them to grow out. I already have brittle nails that break all the time. I could have removed them this way at home which is not good for your nails and why I went to a salon. Very disappointed and upset finding out after the fact that this is not common practice and my nails should not have been removed this way!
I have been coming to this nail salon for years. I have seen probably almost every tech that works here and I have never left unsatisfied with my nails, they always do a great job!
i requested long nails and i got them at first, then she kept cutting after i said it was a good length. then she shaped one round, some square and some coffin after i asked for coffin shape.
I will give my most honest opinion. A week ago I was doing these nails and I did not like how they left me they are crooked and badly cast. after I noticed that the edges of my nails were dry and very full, I went back to see if they could help me and they got upset. They "TRIED" help me and this was the result. They charged me $ 57 dll.
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Couture Nails Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Payments
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Debit cards
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Credit cards
Today
Opening Hours
| Monday | 09:00 AM - 07:00 PM |
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| Tuesday | 09:00 AM - 07:00 PM |
| Wednesday | 09:00 AM - 07:00 PM |
| Thursday | 09:00 AM - 07:00 PM |
| Friday | 09:00 AM - 07:00 PM |
| Saturday | 09:00 AM - 07:00 PM |
| Sunday | 11:00 AM - 06:00 PM |
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