Quick Facts About Creative Nail & Spa
Creative Nail & Spa has received a mix of positive and negative comments, highlighting both its strengths and weaknesses. In order to provide a comprehensive analysis, let's examine each aspect in detail.
One of the major strengths mentioned by customers is the skill and professionalism of the staff. Several comments praise the nail technicians and specifically mention Annie as being highly talented. This positive feedback indicates that Creative Nail & Spa has a team of skilled professionals who can deliver excellent results. Furthermore, the comment about the staff being friendly and accommodating emphasizes the importance of good customer service.
Another strength of Creative Nail & Spa is its ability to handle a large group of customers. This is evident in the comment that mentions a party of four walk-in customers being taken care of. The fact that the salon was able to call in extra help emphasizes their commitment to serving customers promptly, which is a valuable strength in a busy salon environment.
The longevity of customer loyalty is also a strength of Creative Nail & Spa. A customer mentioned that they have been visiting the salon for two years and have consistently received satisfactory service. This suggests that the salon has a strong reputation for providing consistently good-quality services, which is crucial for building customer loyalty.
Positive feedback regarding the quality of the salon's services is another strength. Multiple comments mention the excellent job done on nails and compliment the beautiful designs. The mention of relaxing pedicures indicates that Creative Nail & Spa provides a comprehensive range of services that cater to different preferences.
Despite these strengths, there are also a few weaknesses that have been highlighted in customer comments. One of the main weaknesses is the language barrier between staff and customers. A negative comment mentioned difficulties in communication due to a lack of English proficiency, resulting in the customer receiving a subpar service. This suggests that the salon would benefit from providing language training for their staff to improve customer satisfaction.
Another weakness brought up by a dissatisfied customer is the lack of attention to detail during a basic mani/pedi service. The customer mentions issues with nail shaping, cuticle cutting, and polish application. This negative experience highlights a weakness in consistency and quality control at Creative Nail & Spa. To address this, the salon should focus on providing thorough training to ensure that all nail technicians meet a certain standard of excellence.
Lastly, a customer expressed dissatisfaction with the prices at Creative Nail & Spa. They felt that the cost of $85 for a basic service was too expensive and not justified. This negative comment highlights a potential weakness in pricing strategy, as it seems that Creative Nail & Spa may not offer competitive prices in the area. This could potentially deter price-sensitive customers and impact the salon's profitability.
In conclusion, Creative Nail & Spa possesses several strengths, including skilled and professional staff, accommodation for large groups, a loyal customer base, and positive feedback regarding the quality of its services. However, weaknesses such as a language barrier, inconsistency in service quality, and potentially higher prices compared to competitors have also been identified. Addressing these weaknesses could further enhance customer satisfaction and the competitiveness of Creative Nail & Spa in the market.
Best TL Reviews
I love this place! I always get my nails done here by Annie. She's BOMB she always does what i ask for AND MORE. Definitely recommend for anyone who loves extra nails like me.
They were very accommodating.....we were a walk-in party of 4.... they took great care of us... had to call in extra people to help but it was worth it.... took great care of our 9 yr old daughter.... we'll come here again
I have been a resident of Texarkana Tx for two years and I have been coming to Creative Nails these entire two years and have been pleased from day One ❤️
My new favorite place they do an amazing job! The best in town! Their designs are so beautiful! The pedicures are great!
Do not be fool by the pictures or allow someone to refer you, because their standard may not be your standards. I went for a basic mani/pedi, but because she did not understand english I kept calling the owner to explain to the tech exactly what I wanted to done and will pay for. Terrible job on even out my nails and cutting my cuticles, slopping polish work several toes were showing nail and not polish, then the tech starting using the salts, rocks and fruit. Kept trying to get her to stop and get the owner over but trying take care of two other customers. I refused to pay for the terrible service, she discounted it, now the story ends! Never will I visit this place again..
I love this nail shop! The staff here is friendly, professional yet affordable. Pedicures are so relaxing. If you’re new in town and looking for a good nail shop this is the one. ????????
Excellent nail salon. This is my regular place for manicures and pedicures. The staff is super friendly and they have lots of options for service.
I'm sorry but $85 for nails..nothing elaborate and 2 hours to do.... I can't justify it. New to the area and looking for a good spot, this isn't it.
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Creative Nail & Spa Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Today
Opening Hours
| Monday | 09:00 AM - 07:30 PM |
|---|---|
| Tuesday | 09:00 AM - 07:30 PM |
| Wednesday | 09:00 AM - 07:30 PM |
| Thursday | 09:00 AM - 07:30 PM |
| Friday | 09:00 AM - 07:30 PM |
| Saturday | 09:00 AM - 07:30 PM |
| Sunday | 02:00 AM - 05:00 PM |
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Location
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