J Nails & Spa

+1 716-322-7717

2507 Harlem Rd, Cheektowaga, NY 14225 United States of America

Open Today: -

Quick Facts About J Nails & Spa

J Nails & Spa is a family-owned shop that has received mixed reviews from customers. While some customers praise the shop for their attention to detail, great prices, and talented nail technicians, others express dissatisfaction with their experiences. By analyzing the comments, below is an assessment of the strengths and weaknesses of J Nails & Spa:

Strengths:

1. Meticulous attention to detail: Multiple customers mention the shop's commitment to meticulous detail in their work. They appreciate the care taken by the nail technicians to ensure a high-quality result.

2. Talented nail technicians: Several customers have specifically praised the skill and work of individual nail technicians, such as Maya and Tony. This indicates that J Nails & Spa has skilled professionals who deliver excellent work.

3. Reasonable prices: Customers mention that J Nails & Spa offers great prices for their services. This is a significant advantage as it attracts customers who are looking for affordable options without compromising quality.

4. Clean environment: Multiple comments mention the cleanliness of the shop. This indicates that J Nails & Spa prioritizes hygiene, which is crucial for maintaining the health and safety of customers.

5. Entertainment during services: One customer notes that the shop plays great movies on a big screen, creating an enjoyable and relaxing environment for customers. This additional touch helps to enhance the overall experience.

Weaknesses:

1. Inconsistent service quality: There are several negative comments indicating inconsistency in service quality. Some customers complain about rushed service, incomplete pedicures, and the technicians not fulfilling their requests. This suggests that the overall service quality at J Nails & Spa can be unpredictable.

2. Lack of customer appreciation: One customer mentions feeling unappreciated and mistreated by the staff. This highlights a potential weakness in customer service, as individuals expect to be treated respectfully and acknowledged for their patronage.

3. Communication issues: A customer states that their request for a specific design was not fulfilled due to a lack of colors available. This suggests a potential communication problem between customers and the staff, leading to misunderstandings and dissatisfaction.

4. Limited staff: One review mentions that there are only ever two people working at the shop. This could lead to longer wait times and difficulty accommodating all customers, especially during peak hours or busy periods.

5. Uncomfortable experiences: A customer shares instances of feeling uncomfortable due to a negative attitude from the owner, Jay, and his wife. This indicates a potential issue with staff behavior and customer satisfaction.

Overall, while J Nails & Spa has some strengths such as attention to detail, talented nail technicians, affordable prices, and a clean environment, there are also weaknesses including inconsistent service quality, potential issues with customer appreciation and communication, limited staffing, and uncomfortable experiences reported by some. These areas of improvement should be addressed to enhance customer satisfaction and maintain a positive reputation.

Best TL Reviews

This family owned shop always does the BEST job!! Today the wife did these amazing drip nails (they even glow in the dark!!) They always take their time and are meticulous with details. Great price too!

Maya is a amazing nail tech .I Love her work. I have a deluxe pedicure. Natural look with gel color and amazing artwork.

Beautiful person very professional

Clean place. Also play great movies on the big screen while getting ur nails done. Highly recommend.

Horrible . $92 for a pedicure and dip powder . The pedicure lasted 27 minutes did not include mud masque as stated no massage no wrap just slapped on a hot towel .$15 more then basic manicure . I'm

Not sure what the difference was . The woman did half my nails then went to do my friends pedicure and someone else finished . She dipped one hand twice , he dipped the other 4 times so the color looks totally different . He called her over and said different color ? Then asked me if I picked a different color . Ummmmm no I didn't pick a different color it's out of the same jar . $5 extra to remove previous dip powder no other salon does this of course I have previous dip powder on . Are you going to charge me to remove it every 2 weeks ?also could have been soaked off during pedicure not continuously stuck in glass jars of polish remover . Do you not have foils or clips ? There were no other customers when we arrived and none when we left . I think I know why

Just went for my regular appointment. Being going for almost a year now. Still amazing. Reasonable prices with fabulous work and amazing service. Very few places treat their customers like you are treated here. Would give them 10 stars if I could.

Still going after 6 months-have yet to be disappointed :) I still can’t get over how long my nails last and how nice they look.

Stumbled across this place on my way home from work. I have always had issues with gel polish/acrylics staying on my nails no matter where I went. I had dip at another place that peeled in a week. I found J nails and spa and what a difference! I’ve had dip done 3 times that last almost 3 weeks on my nails. Great place!

I have been going to this place for about 1 year back to when they were handing out coupon cards . I have brought business here and was a very loyal customer. I didn't mind the wait as there is only ever two people working. I didn't mind the half done pedicures or that they don't always know how to do what u want but I do mind that the last time 2 times I came I left completely uncomfortable. I requested a certain design that didn't come out the way I wanted as they didn't have the colors and had to improvise. Jay( the husband ) had a very nasty attitude but at the end of the day I paid as I always do and left with a set I did not want without any complaint . Now today 11/28/22 I make an appointment ahead of time. I tell Jays wife over the phone that I would like my natural nails done with acrylic. I get to the salon and was treated as if I wasn't a paying costumer. I was priced before they even began working on my nails. I requested to know why I was being treated this way as you get your price when they are done and I have ALWAYS PAID FOR MY SERVICE !! After no response I proceeded to ask for a breakdown . Jay and his wife proceed to ignore me. I requested that I at least be acknowledged but low and behold I was advised I would not be serviced as" I am always a problem . " I went right down the street and they took great care of me. Take your business to people who will appreciate you as a customer and will also do there best to service you.

Tony did my nails!!! My first time I walked in as a walk-in in a panic it was my shower and my tech had to cancel… Tony saved me lol!!!! I love my nails!!!’

This is the only place I will go to get my nails done. They always do an incredible job. I bring in a picture of the style and design I would like and they make it look better than the reference. I have been going here for 3 years and can’t recommend them enough!

This was my first visit to this salon. I haven’t had my nails and feet done in over a year. They were really friendly professional. My pedicure was one of the best I had in a long time. And she did an awesome job waxing my eyebrows. My nails were not done too tight and he did a great job on my purple ribbon nail art.