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Cute Nails

+1 360-438-0287
5720 Ruddell Rd SE, Lacey, WA 98503 United States of America
Open Today: 09:30 AM - 07:00 PM

Quick Facts About Cute Nails

Cute Nails is a nail salon that has received both positive and negative feedback from customers. In evaluating the strengths and weaknesses of the salon, it is important to consider various factors such as customer service, convenience, quality of service, pricing, and consistency.
One of the strengths of Cute Nails is its ability to accommodate customers on short notice. In one comment, a customer mentions that they were able to get an appointment within a half an hour, which shows the salon's flexibility and willingness to cater to customers' needs. This is a valuable trait for a salon as it creates convenience and customer satisfaction.
Another strength that stands out is the attentive and caring nature of the staff. Many customers comment on the friendly service they received, with the nail technicians consistently checking that the length, shape, and thickness of the acrylic were to their liking. This attention to detail and willingness to meet the customer's expectations is an important quality for any nail salon.
Additionally, Cute Nails is highlighted for its reasonable prices. Customers appreciate the value they receive for the services provided, which suggests that the salon offers competitive pricing compared to other nail salons in the area. Affordability is a key factor for customers when choosing a salon, and Cute Nails seems to offer reasonable rates that align with customer expectations.
Consistency and talent are also mentioned as strengths of Cute Nails. One customer specifically mentions that they have been coming to the salon for years and always leave happy. This demonstrates that Cute Nails has been able to maintain quality service over time, providing consistent and satisfactory experiences for their customers.
The salon also offers additional services such as facials, which are highly praised by customers. The positive experience with the facial services suggests that Cute Nails is not limited to just nail services but excels in other areas as well. This diversification can be a strength for the salon, attracting customers who are seeking a range of services in one location.
On the other hand, a customer complaint highlights several weaknesses of Cute Nails. The customer mentions experiencing rudeness from a specific nail technician who was rough and caused injury during the service. This shows that there may be inconsistencies in the staff's behavior and skill level. While other customers have praised the technicians, this negative experience reflects a lack of consistency in service quality and attentiveness.
The mentioned negative experience also raises concerns about hygiene and safety practices at the salon. The fact that the customer developed an infection after the service suggests that proper hygiene protocols may not have been followed. This is a significant weakness for any nail salon as cleanliness and safety should be top priorities to avoid any health risks or complications for customers.
In conclusion, Cute Nails has strengths in terms of flexibility, attentive service, reasonable prices, consistency, and additional service offerings. However, weaknesses exist in terms of staff inconsistency, potential hygiene issues, and safety concerns. These weaknesses can significantly impact customer satisfaction and potentially deter repeat business. It is important for the salon management to address these weaknesses and ensure that all staff members consistently provide high-quality, safe, and hygienic services to maintain a positive reputation in the competitive nail salon industry.


Best TL Reviews

Finding this place was a happy accident. I used to go to Lacey Nails but the experience I had there the last time was beyond awful. They care about how many people they can get in and out vs the quality of service.
I called other places and none were accepting anyone today. I called cute nails and they got me in within a half an hour!
I can say this much. I've gotten my nails done hundreds of times since I was 16. And this is the most attentive and caring and friendliest places I have ever been too. They kept checking that the length and shape were to my liking. That the acrylic wasn't too thick. I wanted an ombre but was unsure of the 2 colors. I knew I wanted green. The lady even went as far as testing it on her own nail to see how it looked!!
Prices were beyond reasonable. I am just blown away. I will be a regular for sure!!
Peep my pineapple nails!
I LOVE these people! It's all about my Hawks baby!
I got my nails done in the super cute and the lady stayed till closing to finish my nails and they're just amazing and nice
Best acrylics in town, super professional and really listens to what the client wants. After going through so many nail salons who either filed too harshly or the application lifted, finally found Cute Nails! Anna is my personal favorite but all of the nail techs are talented!
I’ve been coming here for years. I always leave happy. Vivian also gives the best facials I’ve ever had. Definitely recommend
Anna is a great nail tech! She was super nice and had very good attention to detail! It was my first time here, but my experience will make me a repeat customer for sure!
The sweet ladies have always been sweet and kind to my family and myself. Sometimes,there’s a wait, but it’s worth it. I’ve brought my elderly parents here and they treated them so well. I’ve seen other elderly here and it’s always the same. My gel pedicure was beautiful and the hot stone massage divine. I’ll recommend this place to anyone.
I have been here one time before. The lady was very nice and my nails were great so I went back. The lady I got this time, so mean and rough with me. She also poked through my skin and I immediately got an infection for which I know have to take antibiotics for. This gal was not gentle in the slightest. I would not go there as a walk in. I would make sure you have an appointment with one of the other ladies. I will not be returning.

Place Pictures

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Cute Nails Info

Amenities

Accessibility
  • Wheelchair accessible entrance
  • Wheelchair accessible parking lot
Payments
  • Debit cards
  • Credit cards

Today

Opening Hours

Monday 09:30 AM - 07:00 PM
Tuesday 09:30 AM - 07:00 PM
Wednesday 09:30 AM - 07:00 PM
Thursday 09:30 AM - 07:00 PM
Friday 09:30 AM - 07:00 PM
Saturday 09:30 AM - 06:00 PM
Sunday Closed

How to go there

Location