Cutting Edge By Michele

+1 765-647-1111

701 Main St, Brookville, IN 47012 United States of America

Open Today:

Quick Facts About Cutting Edge By Michele

Cutting Edge by Michele seems to have a mix of positive and negative feedback from the comments provided. Let's analyze the strengths and weaknesses of the salon based on these comments.

Strengths:

1. Professionalism: Multiple comments mention the professionalism of the stylists at Cutting Edge. Katie, Michelle, and Megan are all praised for their professional attitude and approach towards their clients. This portrays a strong work ethic and commitment to providing a quality service.

2. Friendly and knowledgeable staff: Many customers appreciate the friendly and knowledgeable staff at Cutting Edge. They mention feeling welcomed and valued as customers. This indicates that the salon has created a warm and inviting atmosphere for its clients.

3. Expertise and skill in hairstyling: The comment about Michelle's expert knowledge and ability to style hair highlights the skill level of the stylists at Cutting Edge. This suggests that clients can trust the staff at the salon to provide excellent hairstyling services.

4. Clean and classy environment: One comment mentions the cleanliness and classy ambiance of the shop. This is an essential aspect of a salon as it contributes to creating a pleasant experience for the clients.

5. Timely service: A customer mentions that they appreciate the ability to walk in and receive timely service, even without an appointment. This indicates that the salon can efficiently accommodate clients with busy schedules.

Weaknesses:

1. Inconsistent service: The comment about the highlights and layers not meeting the client's expectations suggests that there may be inconsistencies in the services provided. This could be a weakness for Cutting Edge as it may lead to dissatisfaction and a decline in customer loyalty.

2. Lack of communication: The comment about the stylist being standoffish and indifferent towards the intention of supporting local business highlights a communication issue. It is essential for the staff to be attentive and receptive to the clients' needs and concerns. Failing to do so may result in a negative customer experience.

3. Minimal styling advice: The same comment also mentions that the stylist offered little to no thoughts or advice on style or hair products. Providing styling advice can enhance the customer experience and demonstrate the salon's expertise. The lack of guidance may impact customer satisfaction.

4. Competition from other salons: The last comment indicates that some customers might still prefer other salons over Cutting Edge. This suggests that the salon may face competition from other establishments in the area, affecting its customer base and reputation.

In conclusion, Cutting Edge by Michele has strengths in terms of professionalism, friendly staff, expertise in hairstyling, cleanliness, and timely service. However, some weaknesses include inconsistent service, lack of communication, minimal styling advice, and competition from other salons. By addressing these areas of improvement, the salon can enhance overall customer satisfaction and strengthen its reputation in the market.

Best TL Reviews

I love Katie ! Professional, Wonderful Attitude

All around fabulous !! Thank You , Katie!

Michelle did a wonder job on my hair. She was friendly and her shop is beautifully decorated. She listened to my concerns and input before preforming any services. She asked my opinion and was considerate of my personal needs. She expressed an expert knowledge and ability to style hair. Her compassion for others is shown through her dedication to her customers. Thank you Michelle.

I went in for highlights and a cut with layers. I can barely see the highlights in my hair and there is a stripe going back the side of hair about an inch away from the root where the foil wasn’t put all the way to my root. I also can’t even tell I have layers. Not sure I would come in for a service again especially after I told the girl that it had been 2 years since I had anything done to my hair after another bad experience at a different shop. I just wanted my hair to look good again☹️

I'm am so glad I made an appointment. Megan Stout is amazing ????She did exactly what I asked and my hair looks beautiful. I will definitely return. Thank you so much Megan!

I've lived in or around Brookville for almost all of my 40 years here. I had never been inside cutting edge as I usually get my cuts at great clips. Back whenever the dictator of Indiana allowed business to resume I like many people was in dire need of a haircut. In light of the recent hardship that many of our small business owners had just experienced I chose to go somewhere local for a change and I decided to give cutting edge a chance. It seemed odd to me to walk into a building/business that I have driven past thousands of times but never had seen the view from inside out. Anyways, the girl who cut my hair was polite but standoffish. She seemed pretty much indifferent when I told her about my intention to support local business, as if she could care less, which one would think a hair stylist who just returned to work after a several week shutdown would be a bit more receptive about. She offered little to no thoughts or advice on style or hair products when I tried to pick her brain. Overall an ok experience, but I'll be getting my next cut elsewhere next time. I gave them a chance.

I always have a good experience at The cutting edge the girls there did a great job on my grandson's hair. I need to get an appointment set up for myself and my granddaughter. Michelle shop is clean it is classy. The employees are very friendly and knowledgeable. Since I've been there I really don't want to go anywhere else.

Megan is wonderful. My work schedule is so hectic that I can't make appointments and have to rely heavily on the ability to be able to walk in. If I have to wait at all, it's usually not very long. Excellent service Michelle and the entire staff.

These girls are Awsome they treat you like family and great haircuts and styles!