Cypress Lake Tire & Auto Inc.

+1 239-245-8911

9601 Cypress Lake Dr, Fort Myers, FL 33919 United States of America

Open Today: -

Quick Facts About Cypress Lake Tire & Auto Inc.

Cypress Lake Tire & Auto Inc. has several strengths and weaknesses based on the comments provided.

Strengths: 1. Expertise and Problem-Solving: Customers appreciate the expertise of the mechanics at Cypress Lake Tire & Auto Inc. In one instance, Mick and his team were able to identify and fix a computer glitch instead of suggesting a costly transmission replacement. This shows their ability to troubleshoot and find efficient solutions, which is highly valued by customers.

2. Quick and Reasonably Priced Service: Customers mention that the shop provides quick and reasonably priced service. Mick was able to squeeze customers in and get their vehicles fixed in a timely manner. Additionally, customers are satisfied with the prices they are charged for the services provided.

3. Honest and Professional Staff: The shop is praised for its honesty, professionalism, and dedication to customer service. Customers feel that the mechanics genuinely care about their needs and provide personalized attention. They appreciate the honest advice given regarding necessary repairs and maintenance.

4. Positive Recommendations: Many customers express their commitment to recommending Cypress Lake Tire & Auto Inc. to others. Word-of-mouth referrals are a strong indication of customer satisfaction and trust in the services provided.

Weaknesses: 1. Lack of Transparency on Charges: One customer mentioned that they were not informed about a $140.00 charge to look at their truck, despite ultimately getting it fixed at the shop. This lack of transparency and inconsistent communication can lead to customer dissatisfaction and a feeling of being taken advantage of.

2. Potential Gender Bias: A customer suggests that they may have been charged more due to being a woman, feeling like they were being taken advantage of as a new customer and a woman. Such biases create negative experiences for customers and can damage the shop's reputation.

3. Varying Price Comparisons: One customer mentions that they found another auto shop that quoted a lower price for a specific repair. This suggests that Cypress Lake Tire & Auto Inc. may not always offer the most competitive prices, potentially leading customers to seek alternative options.

4. Limited Scope of Service: One customer mentions that the shop only does what is explicitly requested and does not provide additional checkups or inspections. While this may be preferable for some customers who only want specific repairs, it may also give the impression that the shop lacks thoroughness in their service.

5. Additional Fees and Cramped Parking: One customer mentions that there are several additional fees for services such as tire changes, including fees for lifting, tire disposal, etc. This can be seen as excessive and may deter customers from choosing Cypress Lake Tire & Auto Inc. Furthermore, the cramped parking lot adds inconvenience to the overall experience.

Overall, Cypress Lake Tire & Auto Inc. has strengths in terms of expertise, problem-solving, quick service, reasonable prices, and a dedicated and honest staff. However, there are weaknesses related to transparent communication on charges, potential gender biases, varying price comparisons, limited scope of service, additional fees, and a cramped parking lot.

Best TL Reviews

Many Thanks to Mick & his team! He never gave up and found the computer glitch rather than suggesting we replace the transmission. Much appreciated & highly recommend to everyone. Mike

Was not told about $140.00 charge to look at the truck although I got it fixed there. Mitch said something about a $29.99 charge then when it came time to pay the $140.00 was charged. I called Lou's Total Car Care and they quoted me $260 all inclusive for the purge valve I paid over $400 for here. I don't know if this was because I was a new customer, a woman, a minor or what, but I will not ever return. Mechanic was nice though.

Love this shop! Mick got us in and out real quick, reasonably priced... great staff. Thank you mick for squeezing us in... We will be back for sure...

I got a specialty tire at a great price. Good service within the least amount of time.. well done!!

Amazing service with an amazing staff. Thank you guys!

I will always recommend Cypress Lake Tire & Auto Inc.

They show that honestly goes a long way.

Edwin.

God Bless.

I'm not much for reviews, but these guys earn a shoot out. Great mechanics. Honest. personal and VERY professional. Been using for years and always on top of there game. Lucky to have here in Fort Myers. Recommend to EVERYBODY! Thanks Mick , Nelson and company.

If you're looking for honest, hardworking mechanics who care about their costumers, look no further! I cannot even begin to express how grateful I am for Mick and his crew! They always take good care of me and my van! They truly care about their customers and it shows.

The owner Mick is so honest and does a great job at accommodating your needs. He explaned to me everything that I should have done on my car and told me what problems could wait and what problems were crucial to have fixed in order to maintain the integrity of my vintage car. Nelson and Scott are also very helpful and very friendly! Love them!

When coming back into the shop to retrieve my car, I had asked if there was anything else done to make sure my car is alright, to which the shop owner looked at my confused, and said "we only do what you ask us to do" and preceeded to laugh. I understand I didn't ask for even a battery read, but when going to get your car checked out, generally you'd expect SOME kind of checkup. At least what I'm used to. If you want only what you for when going to get your car fixed/check on, this is the place to go. But be warned!! If getting a tire changed/replaced, there are several fees JUST to get the tire off. Such as a lifting fee, a fee to take off a dead tire, throwing AWAY the dead tire, and tons of other miniscule fees you wouldn't normally see in other auto shops. On top of it having a very cramped parking lot, I can't say I particularly enjoyed my experience, but they DID do solely what I asked them to do. Not TERRIBLE work, but it definitely wasn't pretty work.