Nails Today Salon

+1 630-250-0204

1230 Irving Park Rd, Itasca, IL 60143 United States of America

Open Today: -

Quick Facts About Nails Today Salon

Nails Today Salon, based on the comments provided, faces several weaknesses that contribute to a negative customer experience. These weaknesses include uneven pedicures, the lack of cleanliness and sterilization of equipment, inexperienced nail technicians, overcharging customers, inappropriate tipping requests, and unprofessional behavior from the staff and owner. These weaknesses greatly impact the salon's reputation and customer satisfaction.

One of the most common complaints mentioned by customers is the quality of the pedicures. Multiple comments mention uneven results and dissatisfaction with the final outcome. This inconsistency in service quality demonstrates a lack of attention to detail and skill on the part of the nail technicians. In addition, the lack of cleanliness raises concerns about hygiene and sanitation practices within the salon, as customers observed no equipment sterilization taking place.

Furthermore, customers express frustration with the inexperienced nail technicians, particularly in relation to first-time customers. In one instance, a customer's daughter had a novice nail technician practicing on her nails and had to switch to different technicians multiple times due to their lack of knowledge. This lack of expertise not only produces subpar results but also creates a negative impression of the salon's professionalism.

Another significant issue is the problem of overcharging customers. Several comments mention incidents where customers were charged more than the initial quote or were charged for services they did not receive. This suggests a lack of transparency in pricing and unethical business practices. Additionally, some customers complain about staff members questioning their tips in a confrontational and unprofessional manner. This behavior not only creates an uncomfortable atmosphere for customers but also reflects poorly on the salon as a whole.

Customers also express concerns about their billing information being mishandled by the salon. Multiple comments mention unauthorized charges appearing on their cards after their visits to Nails Today Salon. This raises serious security and trust issues since customers are being charged for services they did not receive. These incidents, along with the salon's resistance to resolving the issue or cooperating with the customers' banks, highlight a lack of integrity and customer care.

Lastly, a customer mentions a deceptive pricing practice where she was charged $20 for a pedicure, despite having paid $25 in the past. The customer was unaware of the pricing difference between men and women until she questioned the discrepancy. This lack of transparency in pricing, coupled with the deceptive behavior of the staff, damages the salon's reputation and erodes trust among its clientele.

Despite these weaknesses, Nails Today Salon does not have any cited strengths or positive comments in the given feedback. This lack of positive feedback indicates a significant gap in customer satisfaction and suggests that further improvements are necessary for the salon to regain the trust and loyalty of its customers.

Best TL Reviews

Charged me $50 for the ugliest pedicure I ever got. All uneven. Never will return. They didn't play music, vibes were off, and it also didn't look very clean. Nor did I see them sterilize any equipment entire time I was there. My toe still hurts from her aggression.

hate the nails first time there will never go there only reason i was there my regular place was already closed and they close at 5 bad mistake. Nails dont look like what i asked lady that did them didn't know how to do them my fault for letting her do my nails i should had left when i figured she did not know what she was doing!!!!! and still has the guts to ask for a bigger tip!!!!!! now you got a tip and a got glumpy looking nails that will need to get fixed!!!!!!!! horrible place!!!!!!!

If I could leave zero stars, I would. We were overcharged more than what they were quoted because I asked to have my nail cut down more, and questioned me about the tip in front of the whole store. The owner was absolutely rude and had no customer service. My daughter sitting next to me has a first timer practicing on her nails and had to change out people twice because he didn't know what to do. Do waste your time or money.

they also randomly charged me Over 120$ ???? i MONTH AFTER MY SERVICE when i haven’t been there since my first visit. i have to get a new card because they keep trying to charge more! i’ve never been more screwed over by a nail salon on my whole life

I went once now my card keeps being charged for services i’ve never received! i haven’t been back yet since i don’t often get my nails done but i keep getting charged! and they are fighting my bank! and i left a tip and they asked “you left just that for 3 people” i’m disgusted please be aware DO NOT GO HERE

We called before going they quoted 42 for a full set we made an appointment and My daughter went to get a full set and they took advantage of her they over charged her. they charged her 70 for a full set nothing else done. The lady was rude when my daughter question the price. I told my daughter not to tip her and the lady got mad because we decided not to tip due to an over charge of the nails and the lady’s attitude. Her nails are not even this is the worst job I’ve seen so far. we will never come to this place again they take advantage of teens with the ridiculous prices. I would not recommend this place to anyone. Even though we did not tip the lady added 14 dollars more as her tip on the bill charging us 84 dollars for a simple full set. I will be calling my bank to dispute the charges.

DONT GO HERE!!! If you want to be ripped if come here and get scammed. They’ll chase after you if they think you didn’t tip enough for their liking and they’ll randomly take more money out of your account!! Absolutely grimy people!

I would never ever use this place again for a pedicure. She was finished inn about 20 minuets and did a bad job. Then when I went to pay she charged me $20. When I’ve always paid $25 in the past. So I asked for a menu and it said $20 for a pedicure.. when I questioned her. She said that’s for ladies. So she clearly scammed me out of $5. It says nowhere on the menu for ladies or men. So everyone should be aware and ask the price before you have anything done. I learned a good lesson today.