Quick Facts About Dip Nails
Strengths:
1. Excellent customer service: Multiple comments mention the friendly, attentive, and professional staff at Dip Nails. This indicates that customers feel welcomed and valued during their visits.
2. Clean and well-maintained facility: Customers appreciate the clean environment at Dip Nails, suggesting that the salon takes hygiene seriously. A clean facility creates a pleasant and comfortable experience for customers.
3. Attention to detail and neat results: Several customers mention that they receive a neat and detailed nail service at Dip Nails. This highlights the technicians' skill in delivering quality work and meeting customers' expectations.
4. Flexible scheduling: Dip Nails is commended for accommodating same-day appointments, which is appreciated by customers who prefer a spontaneous nail change or have sudden availability. This flexibility reflects their commitment to meeting customer needs.
5. Talented technician: One customer specifically praises Lida for her exceptional nail services. This showcases the presence of skilled technicians at the salon who can provide high-quality nail treatments.
Weaknesses:
1. Durability issues: One customer mentions experiencing chipping just three days after getting a gel manicure. This suggests that the longevity and durability of the nail treatments at Dip Nails may be inconsistent.
2. Language barrier: Although communication generally goes smoothly, some customers indicate that English may not be the first language of the technicians. This can occasionally pose challenges, as customers may need to ask for clarification or have instructions repeated.
3. Management of appointments: There are mixed comments regarding the salon's handling of appointments. While some customers appreciate the ability to secure same-day appointments, others complain about inconsistencies in appointment availability or experiencing waiting times despite having scheduled appointments.
4. Inconsistent treatment of customers: One comment expresses disappointment at not receiving special treatment despite being a regular customer and leaving a generous tip. This suggests that customer appreciation and consistency in service may be areas that need improvement.
5. Incorrect nail shape: A customer expressed dissatisfaction with the final result, as the technician did not deliver the requested round nail shape and instead provided pointed nails. This indicates a lack of attention to detail or miscommunication between the technician and the customer.
In conclusion, Dip Nails has several strengths that contribute to a positive customer experience, including excellent customer service, a clean facility, attention to detail, flexible scheduling, and talented technicians. However, there are also areas for improvement, such as addressing durability issues, ensuring effective communication despite language differences, managing appointments more efficiently, maintaining consistency in customer treatment, and paying closer attention to customer preferences for nail shapes. By addressing these weaknesses and building on their strengths, Dip Nails can continue to enhance their reputation and customer satisfaction.
Best TL Reviews
They fit us in on a last minute appointment for two full set gel/dip powder manicures, and we ended up getting two pedicures as well. Every employee was very pleasant, attentive, and professional. We had an amazing experience and will definitely be returning!
Friendly staff, clean facility. I got shellac French tips, they are very pretty but started getting tiny chips 3 days later, was hoping they'd last a bit longer for $40
I have been coming to Dip Nails for a couple of years and I love it here. I get gel pedis and dip nails. They are friendly and do a great job of paying attention to detail and making for a neat look/edges.
English is not their first language here so sometimes you have to ask for the technicians to repeat themselves, but I find that communication goes smoothly.
Dip is also great at fitting in same day which I love. Sometimes I’m feeling spontaneous for a new color and have a gap in my schedule and when I call same day they almost always can fit me in.
I stumbled upon this gem by chance one day, and I am so glad I did! I only had pedicures the first 2 times which were amazing, so I decided to try it for my solars. Lida does the long nails, and I am so incredibly impressed and happy with her! I feel sooo lucky to have found her. She has given me exactly what what I ask for, and really pays attention to detail. I've been getting my nails done for years, and she is literally the best I have ever found. I hope to be her client for a very long time!
I was able to walk in and get my nails done, even while they were super busy! I really enjoyed the atmosphere. It was laid back and the people that work there went above and beyond to make sure I got what I wanted. I will definitely be going back here. Next time, I will be making an appointment. I highly recommend this place!!
I make appointment at 1:30 for 3:30 for dip nails. When I got there they were full. She told me to pick color. I told her white tip which is what I said when I made appointment. She said she didn’t have time. I dove 20 miles to get there. That is the second home they have done this to me. I won’t go back I need my nails taken off my dip nails from last appointment
I have been going to Dip Nails for over a year and my nails have been in love with this salon since day 1 the ladies are all so nice and make you feel so welcomed. I used to do solar acrylics and when I first came here that was what I was wanting and the ladies talked me into trying the Dip nails which is what they are known for and my nails have been so much more healthier. I used to get my nails done every 2 weeks when I did acrylics and with the Dip nails I can go a month without needing a fill and none if my nails fall off. I would recommend this shop to anyone. I promise you won't be disappointed.
They do a decent job on nails. However, apparently appointments don’t mean anything to them. Don’t bother showing up early to your appointment, heck you can even show up late. They never keep a schedule. I can understand being busy, but when I overhear that someone got in as a “last minute” appointment moments before I walked in the door. This place knows me I came here ALL THE TIME! So why don’t I get special treatment? Does my $10 tip not satisfy you? $45 service $10 tip… that’s more than 20%. Also what part of round nails do you not understand? They were round, but I ended up with pointed. I had to fix them myself.
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Dip Nails Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Payments
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Debit cards
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Credit cards
Today
Opening Hours
| Monday | 10:00 AM - 07:00 PM |
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| Tuesday | 10:00 AM - 07:00 PM |
| Wednesday | 10:00 AM - 07:00 PM |
| Thursday | 10:00 AM - 07:00 PM |
| Friday | 10:00 AM - 07:00 PM |
| Saturday | 10:00 AM - 05:00 PM |
| Sunday | Closed |
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