Diva Beauty Supply

+1 336-438-1777

1266 Plaza Dr, Burlington, NC 27215 United States of America

Open Today: -

Quick Facts About Diva Beauty Supply

Diva Beauty Supply has several strengths that make it an appealing place for customers to shop. One of its main strengths is its awesome prices. Customers appreciate finding affordable beauty supplies, allowing them to save money while still purchasing the products they need. This appeals to budget-conscious individuals who want to look and feel their best without breaking the bank.

Another strength of Diva Beauty Supply is the multiple variety of products it offers. Customers appreciate having a wide range of options to choose from, ensuring that they can find the specific products they are looking for. This variety allows customers to explore different brands, types, and styles, catering to their individual preferences and needs.

The friendly service at Diva Beauty Supply is also a strength. Many customers have commented on the politeness and helpfulness of the staff. Having friendly staff creates a positive shopping experience, making customers feel welcome and valued. It also encourages customers to return and recommend the store to others.

The cleanliness of the store is another strength. Customers appreciate a clean and well-maintained environment, as it enhances the shopping experience. A clean store reflects the store's commitment to hygiene and professionalism, ensuring that customers can browse and shop comfortably.

Additionally, Diva Beauty Supply is not too busy, and there are no lines waiting to check out. This is another strength as it saves customers time and allows for a more efficient shopping experience. Customers can quickly find what they need and complete their purchases without long waits. This is especially valuable for busy individuals who have limited time to devote to shopping.

However, Diva Beauty Supply does have some weaknesses that could impact customer satisfaction. One customer had a negative experience with a staff member who displayed a disrespectful attitude. Poor customer service can deter customers from returning and can contribute to negative reviews and word-of-mouth. Management should address this concern to ensure all staff members provide excellent customer service.

Another weakness mentioned by a customer is the unwillingness of the store to exchange a product that didn't match their hair color. While it is understandable that opened products may not be eligible for exchange, the customer felt that their loyalty and recent substantial purchase should have warranted an exception. Failing to provide a solution to a customer's problem can lead to dissatisfaction and potentially cause the loss of a loyal customer.

In conclusion, Diva Beauty Supply has several strengths that make it an appealing place for customers. The awesome prices, multiple variety, friendly service, and cleanliness of the store all contribute to a positive shopping experience. However, weaknesses such as poor customer service and an inflexible return policy could impact customer satisfaction. It is important for management to address these weaknesses to ensure customer loyalty and positive word-of-mouth.

Best TL Reviews

Awesome prices. Multiple variety. Friendly service. Clean store.

Not too busy. No lines waiting to check out. Staff was very polite and helpful.

Went to this store and will never return. I asked the Lady for help and she clearly did not want to help me. She slowly got up off her stool and walked to the product I was looking for. As I asked her a few questions she was so ugly with her attitude and So DISRESPECTFUL. Management needs better customer service.

Very helpful and sweet staff neat and clean thm having numbered sections helps ppl like me easy to to find things very welcoming a little quite over all 10

Packed with beauty supplies and the prices were spot on.

They are right next to my Mother Cosmetology school. J.Evans Beauty Academy. They always have what I need and not over priced. Friendly and good customer service.

Been going here for 10+ years just spent 140 dollars here, had help from a employee getting my extension to match and turns out when I got home it didn't even match my blonde hair which the extensions were strawberry blonde so definitely didn't match, I went up to try to exchange them and because they have been opened they will not do what is right and get the color that matches me. Super upset as Sam knows iv been coming for years but I will not be EVER coming back here. Don't go here they do not value the fact that I just spent so much money and has not been 24 hours of me having the hair and won't exchange bit.

They have a lot of products there! Great selection with great prices!! The store is bright and very clean. I appreciate the mask requirement in order to enter, and they encourage social distancing throughout the store.