Quick Facts About Diva Nail Salon
Diva Nail Salon has received a mix of positive and negative comments, highlighting both strengths and weaknesses. In this analysis, we will examine these comments to provide a comprehensive understanding of the salon's strengths and weaknesses.
Starting with the strengths, several positive comments highlight the skilled and talented staff at Diva Nail Salon. One comment specifically mentions the owner, Molly, as being highly skilled and attentive. This suggests that the salon has capable and experienced technicians who can provide excellent service to customers. The comment also mentions that all the nail techs are skilled, indicating that the salon maintains a high standard of talent among its employees.
Another strength highlighted in the comments is the cleanliness of the salon. Several customers mention that the salon is very clean, which is an important factor in maintaining a hygienic and safe environment for customers. Cleanliness is often a crucial consideration for customers when choosing a nail salon, so this positive feedback suggests that Diva Nail Salon is successful in this aspect.
Additionally, positive comments mention the welcoming atmosphere and affordable prices offered by Diva Nail Salon. A friendly and welcoming environment can significantly enhance the customer experience and make them feel comfortable during their visit. Reasonable prices also attract customers, as they perceive that they are receiving value for their money. These positive aspects of the salon may contribute to customer loyalty and positive word-of-mouth referrals.
Despite these strengths, several weaknesses are also apparent from the comments. One recurring complaint is the issue of discrimination towards customers with disabilities. Multiple customers highlight instances where employees refused to stamp their stamp cards or made derogatory comments due to their physical differences. Discrimination is a severe concern and can lead to significant reputational damage for the salon. These negative experiences suggest a lack of inclusivity and empathy among the salon staff, which is a substantial weakness.
Another weakness mentioned in the comments is poor customer service. Customers reported employees being rude, disrespectful, and unprofessional. This negative attitude exhibited by the staff can deter customers from returning to the salon and tarnish the salon's reputation. Additionally, the comment about weird vibes and strange employees suggests that the overall atmosphere of the salon may not be welcoming or positive for customers.
Furthermore, comments indicate issues with the salon's organization and wait times. Customers reported confusion regarding the queueing system, wait times being longer than expected, and instances where other customers were prioritized unfairly. These issues demonstrate a lack of effective management and may result in customers feeling frustrated and disregarded.
In conclusion, Diva Nail Salon has various strengths and weaknesses. The salon's strengths lie in its skilled staff, cleanliness, welcoming atmosphere, and affordable prices, which contribute to positive customer experiences. However, the salon is plagued by weaknesses such as discrimination towards customers with disabilities, poor customer service, an unwelcoming atmosphere, and organizational issues. Addressing these weaknesses, particularly by fostering inclusivity and improving customer service, would be crucial for Diva Nail Salon to enhance its reputation and increase customer satisfaction.
Best TL Reviews
I’m always happy to give Diva Nails my business! I usually see the owner Molly, but all of the nail techs here are skilled and do a great job. The salon is very clean and everyone is very welcoming. Not to mention the prices are great. Definitely give them a try, you won’t be disappointed!
Horrible service. I went with my cousin who is an amputee and she was sadly discriminated by one of the workers. The worker would not stamp her card because “ she needs two hands “. Employees are extremely rude and their service definitely does not make up for it. I asked for French and received whatever this is called..? Never ever will I give this disgusting place business again. And neither should you.
I went there a couple of months ago to get a pedicure. I use to go to this place all the time till the one day i went it made me stop going. I had fungus on two of my toe nails at the time and i felt super insecure about it. I’m an athlete so wearing shoes all the time messes my feet up. which was why i wanted to cover it up with nail polish. The worker doing my nails kept looking at me and laughing with her co worker. making me believe they were making fun of me and my fungus nail. till i came to cosmo nails and they showed me a lot of respect.
I wish I could give no stars but to leave a review you have to give one. This place is at fault for discrimination of a customer. In order for your stamp card to be stamped you need two hands to meet the $45 total. Talk about discrimination at its finest. Also, called to complain and the manager told me I wasn’t listening and I needed to listen to what she had to say. No sorry I don’t. This business does not support equality for all.
It’s just a chaotic mess here. Came in two people waiting - was told to pick a color and sit - I did after about 10 minutes another person walked in workers said 4 people ahead of you it’s a long wait. Then a women walked in and sat beside her friend - they called for the next person and the lady that got up had just came in. They took her even though she wasn’t here. They need a ticket system or something else - people are rude the honor system is gone - this place has really gone downhill over the past few years - prices up yet service down
Then when they are ready for me they call someone else first - I had to explain I was here first and I get an attitude - my pedicure was done before the lady who had a 20 minute head start got her dip finished - you’re lucky you even got a tip and to huff at me that my top wasn’t enough just proves how unprofessional you are - gratefully had a coupon so only had to pay $10 for this worthless pedicure
I wish I was able to give zero stars. I frequent this nail salon. I am a left arm amputee and experienced such horrible discrimination from them. The stamp cards they give are only for people with “two hands” and that pay full price. It’s sad that people still don’t understand how to accept others for there differences. I will never be going back here after being treated like this.
Wonderful Business, owner Molly was so welcoming and attentive. Great prices and always beautiful work done will be going back for sure!
by far the Worst nail salon i have ever been to in my life. Weird vibes inside. Everyone who works there is a weird. Save yourself from this monstrosity and go somewhere else.
Place Pictures
Diva Nail Salon Info
Amenities
Accessibility
-
Wheelchair accessible entrance
-
Wheelchair accessible parking lot
Planning
-
Appointments recommended
Today
Opening Hours
| Monday | 09:00 AM - 07:30 PM |
|---|---|
| Tuesday | 09:00 AM - 07:30 PM |
| Wednesday | 09:00 AM - 07:30 PM |
| Thursday | 09:00 AM - 07:30 PM |
| Friday | 09:00 AM - 07:30 PM |
| Saturday | 09:00 AM - 07:30 PM |
| Sunday | 10:00 AM - 05:00 PM |
How to go there
Location
Places