Exo Nails

+1 630-717-0504

1224 W Ogden Ave suite h, Naperville, IL 60563 United States of America

Open Today: -

Quick Facts About Exo Nails

Exo Nails place has received mostly positive comments, highlighting several strengths of the salon. One recurring theme is the expertise and skill of the nail technicians, especially Mary. Customers appreciate the attention to detail and the ability to recreate complex designs. The paraffin wax dip technique is also praised as being done correctly, which shows the salon's commitment to providing high-quality services.

Another strength of Exo Nails is the friendly and welcoming atmosphere. Many customers mention how the staff made them feel comfortable and welcomed. This is crucial in establishing a positive customer experience, as it helps create a sense of loyalty and encourages repeat visits.

The salon's customer service is considered excellent, with several customers specifically mentioning it as a strength. The staff is described as friendly and patient, willing to listen to and accommodate the customer's requests. This level of attentiveness contributes to an overall positive experience for the customers.

Reasonable pricing is also mentioned as a strength of Exo Nails. Customers appreciate the affordability of the services provided, noting that it adds value to their experience. This can be a significant factor in attracting and retaining customers, as competitive pricing can make the salon stand out among its competitors.

Moreover, the salon is praised for its creativity and ability to provide freehand designs. Several customers mention being impressed with the Halloween designs and cute nail art. This showcases the talent and artistic ability of the nail technicians at Exo Nails.

However, there are a few weaknesses mentioned in the comments, primarily related to inconsistencies in service quality and customer satisfaction. One customer mentions a decline in their experience after multiple visits, feeling rushed and not completely satisfied. This suggests that the salon may struggle with maintaining consistent standards of service over time. Inconsistencies in customer satisfaction can negatively impact the salon's reputation and customer loyalty.

Another comment points out an unpleasant experience with a technician named Mary. Although the technique and durability of the nails were praised, the customer felt let down by Mary's attitude. This highlights the importance of consistent professionalism and customer service across all staff members. A single negative experience with a staff member can overshadow the positive aspects of the salon and negatively impact customer perception.

In conclusion, Exo Nails place has several strengths that contribute to a positive customer experience. The expertise and skill of the nail technicians, along with the correct technique used for paraffin wax dips, are mentioned as key strengths. The salon's friendly atmosphere, excellent customer service, and reasonable pricing also contribute to its appeal. However, there are a few weaknesses mentioned, including inconsistencies in service quality and occasional issues with staff attitudes. These weaknesses should be addressed to ensure a consistent and positive customer experience at Exo Nails.

Best TL Reviews

I had one of the best pedicures here. The thing I noticed is that they do the paraffin wax dip right after the lotion massage and that is the correct way to do paraffin wax dips. I went to nail school years ago and I know when nail places do things the correct way. My mom and I had a great experience.

It was my first time going and I had a really great experience. Everyone was really nice and Mary did a really great job at doing my nails! I had previously went to another nail salon for this exact design and they were not able to recreate it as wonderfully as Mary. I will definitely be going back again!! They also helped me take this picture which I really love!!

This is my go-to nail salon since I moved to Naperville 2 years ago. Mary is the best, and everyone at the salon is so talented. They are all so nice and welcoming every time I come in. I usually show Mary a reference picture and she never fails to deliver some magic!

It was my first time here & Mary was very gentle with my nails.

I chose & design but let her pick the colors & gem. They turned out beautiful! She worked hard to perfect them.

Update: after the first visit it went well but it's downhill after my 4th visit because it seems like she is playing favorites & I wasn't completely satisfied. Loved my hello kitty type design but after that I felt rushed. I didn't have the time to complain. Unsure of my return.

Honestly this was by far the best place I’ve been to !! Costumer service was 10/10 !! They are super friendly and will make you feel welcomed, They nails were sooo cute and perfect !!

Free hand Halloween design ! Friendly staff and reasonable pricing. Very happy ????

OMG! I had the most unpleasant experience of dealing in Mary. Rude! This is the reason I did not give them 5 stars. Her technique was excellent and although I did not like the style she chose my nails lasted extra long. She did a fantastic job! If it weren’t for her attitude I’d give this establishment 5 stars cause they earned it. I highly recommend this establishment.

My girls and I love this place! They are so patient and good ❤️