Fine Art Nails & Spa

+1 617-294-1269

186 Elm St, Everett, MA 02149 United States of America

Open Today: -

Quick Facts About Fine Art Nails & Spa

Fine Art Nails & Spa, based on the comments provided, has both strengths and weaknesses. It is important to analyze these comments in order to provide a comprehensive understanding of the establishment.

Starting with the strengths, the first comment praises the manager, Kim, for salvaging a gel manicure that had been previously mishandled by other staff members. This demonstrates that the establishment has competent individuals who are capable of rectifying mistakes and providing satisfactory results to customers. Furthermore, the commenter suggests requesting Kim's services for a better experience. This implies that the establishment has skilled technicians who can meet customer expectations.

Another positive aspect highlighted in the comments is the quality of work done by Yan. The customer who had Yan do their nails expressed satisfaction with the job done, emphasizing that they loved their nails. This suggests that there are technicians in the salon who are able to deliver good results and meet customer preferences, adding to the positive reputation of the establishment.

Additionally, the commenter who had Kim as their technician had a positive experience, mentioning that Kim ensured all their nails were the same size and not bigger than their fingers. This attention to detail demonstrates that some staff members at Fine Art Nails & Spa prioritize customer satisfaction and pay close attention to customers' requests.

Moving on to the weaknesses, there are several negative comments that highlight various issues with the establishment. One common complaint is the lack of professionalism exhibited by some staff members. The comment that mentions waiting for over an hour and witnessing another customer being attended to before them, despite arriving earlier and calling ahead, is indicative of poor customer service. Additionally, the mention of unclean products raises concerns about hygiene standards in the salon, which is a significant drawback for a place that handles personal grooming.

There are also complaints about the durability of the services provided. Multiple commenters mentioned that their nails did not last as long as promised, which suggests a lack of quality control or perhaps misleading information provided by the staff. This inconsistency in the durability of services could impact the reputation and reliability of the establishment.

Another issue raised by customers is the rushed nature of the services. One commenter was dissatisfied with the rushed pedicure and manicure they received from Tammy, who was supposedly known for her skill. This indicates that there may be a lack of time management or insufficient staffing, resulting in hurried services that do not meet customer expectations.

Furthermore, there are comments about language barriers and discomfort experienced by customers due to conversations between staff members that they could not understand. This language barrier hinders effective communication and can lead to misunderstandings or customers feeling excluded and uncomfortable.

Lastly, there is a complaint about inconsistent pricing within a short period of time. This suggests a lack of transparency in the establishment's pricing structure, which can be frustrating for customers who expect consistency and fairness.

In conclusion, Fine Art Nails & Spa has both strengths and weaknesses. The strengths include skilled technicians like Kim and Yan, who can deliver satisfactory results and meet customer preferences. However, the weaknesses include unprofessionalism, poor customer service, issues with cleanliness, inconsistent service quality, rushed services, language barriers, and inconsistent pricing. It is important for the establishment to address these weaknesses in order to improve customer satisfaction and maintain a positive reputation.

Best TL Reviews

Had a gel manicure and after three different people attempting to give me a French tip gel manicure The Manager Kim had to come try to salvage the mess the others made of my nails. I was so angry, almost in tears and the worst part was Yen argued how my nails should look even after I showed her Their own website French Manicure photos. To reiterate Kim did her best to fix their mistakes, the result you see below. I suggest if you visit here do yourself a favor and see Kim. I’m usually give very generous tips. Today I was disappointed that I didn’t even tip Kim, who genuinely deserved it.

completely unprofessional, i have been waiting for well over an hour and a white lady walked in before me and she also had to wait but they got started on her nails first even though i had called ahead and had been waiting. i’m very upset and wont be returning. not to mention some of their products weren’t clean. don’t recommend unless you want to be humiliated.

They messed up my baby’s nails, and over charged with the promise of them lasting for “two months”. The nails barely lasted two weeks. Do not trust the reviews and take your money somewhere else.

I didn’t like how the women did it in a rush and didn’t paint it correctly it’s all different sizes some not even the same shape I had to go back today because it fell off earlier and she said it’s cus my nails are short ..do not recommend this place

Yan did a great job!! Was really nice & knows how to conversation (: I love my nails!

This is my first visit and I’m very picky when it comes to my nails. I had Kim and she was great. Did as I asked and made sure all my nails are the same size and my nails are not bigger than my fingers.

I never usually write any reviews or posts but I feel like I need to with this nail salon. First of all I felt very uncomfortable when the women doing my nails spoke to other people in her language that I couldn’t understand everytime I brought an issue about my nails up to her. Every one would just stare at me after giving me the most uncomfortable experience. Second the women doing my nail didn’t properly remove the prior gel residue off my nails before she was trying to dip my nail into a new product ( believe me the old gel was very visible still). When I tried to show her several times she would just yes me to death without fixing the problem so frustrating. That was not the 1st time I experienced that situation with old product not being removed completely it happened before with my toes. I figured I would give the salon another chance thinking maybe I just had an inexperienced person the 1st time being she seemed very young and still learning but found out no the issue. Also I noticed the prices have changed twice with in the 3 months of my appointments there. I gave this salon 2 stars mostly because they do keep it clean. But I’ve def learned my lesson no more visits to this salon.

I came here and I felt so rushed and was not satisfied . She rushed my pedicure and manicure just so she could attend another client . I saw Tammy because I heard she was good but she didn’t so a thorough job on my nails or feet. The nail polished chipped the next day and I gave her a tip even when she rushed my service and she didn’t look happy . I do not recommend this place .