Foxy Nails luxury spa

+1 931-528-2211

560 S Jefferson Ave #11, Cookeville, TN 38501 United States of America

Open Today: -

Quick Facts About Foxy Nails luxury spa

Foxy Nails luxury spa place has received a mix of positive and negative feedback from customers. By analyzing the comments, we can identify the strengths and weaknesses of the establishment.

Starting with the strengths, one recurring theme in the comments is the friendliness of the staff. Multiple customers have praised the staff for being welcoming, kind, and making them feel special. This suggests that Foxy Nails has a positive and customer-oriented atmosphere. Additionally, the cleanliness of the place is consistently mentioned as a positive aspect. Customers appreciate a clean environment, especially when it comes to nail salons where hygiene is crucial.

Appointment scheduling and minimal wait times are highlighted by one customer as a positive experience. They express their satisfaction with being provided services at the scheduled time without having to wait excessively. This indicates good time management and efficiency on the part of Foxy Nails' staff.

Another strength mentioned is the attention to detail and observation skills of the staff. A customer recounts how the staff noticed potential issues with their elderly father's feet and recommended a medical checkup. This shows that the staff are attentive, caring, and genuinely concerned about their customers' well-being.

Furthermore, Foxy Nails has earned the loyalty of some customers who appreciate the consistency and quality of service provided. They mention being long-time customers and having a sense of trust in the establishment. This loyalty indicates that Foxy Nails has successfully built a customer base that values their services.

However, there are also several weaknesses mentioned in the comments. One customer had a negative experience with a trainee technician who caused discomfort and pain during the service. They also mentioned a loud-mouthed technician who made the environment less relaxing. This suggests a lack of quality control when it comes to assigning experienced technicians to new customers and managing the behavior of the staff.

Appointment delays and poor communication are frequent complaints in the comments. Some customers mention waiting over 30 minutes past their scheduled appointment time without any clear communication or estimation of wait time. This indicates a lack of organization and consideration for customers' time.

Inconsistent service quality is also mentioned. One customer had a negative experience with a technician who did a subpar job on their nails. This lack of consistency reflects negatively on the establishment and can result in customer dissatisfaction and loss of trust.

In conclusion, Foxy Nails luxury spa place has strengths in terms of friendly staff, cleanliness, attention to detail, and building customer loyalty. However, weaknesses are evident in the inconsistency of service quality, appointment delays, poor communication, and lack of control over the behavior of their staff. Addressing these weaknesses and focusing on the strengths can help Foxy Nails improve their overall customer experience and maintain a positive reputation.

Best TL Reviews

I highly recommend Foxy Nails, the staff was very friendly and I was provided my services at the time of my appointment and DID NOT have to wait over an hour as I have had to do at other local businesses! Job well done. I will for sure be a repeat customer and recommend them to my friends ????

One and done! Moved into the area about a year ago and was still traveling 60 miles to my old nail guy. Given the price of gas I decided I need to switch to a closer salon. Called for appt and told her I was a new customer. It would have made good business sense to give me a seasoned tech rather than a trainee to insure I would become a happy, permanent customer but that wasn’t the case here. The tech drilled my gel polish off, burning my finger and nearly drilling to the skin until I told her to stop and soak it off (as my old salon used to do) I have several nails where half the nail is crooked by being filed off and they hurt like hell. Aside from that nail torture one of the loud mouth technicians that works there complained about all her (and her kids) problems the entire time, loud enough for the whole place to hear. Not a relaxing time. A manicure that should typically take 45 min took 1 1/2 hrs and believe me… I couldn’t get out of there fast enough. Will never return and do not recommend. Wouldn’t even take my dog there for a nail clip!

I get nervous trying new nail salons, but from the moment I walked in it was such a welcoming, comfortable atmosphere. Everyone was so kind and friendly, the place is sparkling clean which was a big plus. Candi was my nail tech and it was her first day, she did great! They also made sure I was happy before leaving and they told me I have a week for a fix of no charge if for some reason I wasn't happy with them. This will definitely be my new spot!

I love these people. It’s the only place I go. As a nurse I watch for things like do they sanitize the pedicure bowls—-why YES they do, do their stations look cleaned— why YES they do, is the staff cautious about examining your nails and feet—-why yes they are. My 87 yr old dad loves going and getting pedicures. The observant staff noticed a couple of small places on my dads toes that needed checked out and when we went to the MD there was a problem. They make my dad who has some dementia feel safe and cared for. My daughter who doesn’t like people to touch her loves getting pedicures and manicures there. Now the staff are wearing nice white logo shirts. They all are so profession and look the part also…..we are so thankful for you guys.

Unfortunately I have to give this 3 stars as I did go here periodically and has a couple experiences that were bad but I kept coming back because I liked the owners. However the last time I came in I knew I wouldn’t be back. I always made an appointment ahead of time and more than once I waited more than 30 minutes past my appointment time. When I asked her how long she responded in an annoyed tone and didn’t give me a time frame. Also one technician did my nails before and they were lumpy and the shaping was terrible, so I had the owner do my nails going forward and I was pleased after that and continued to book with her. Also the last time my nails were done she cut them short without asking me what length I wanted. That wasn’t a big deal but everything added up. I thought I found a nail place that I could consistently go to but after these 3-4 instances it’s time for me to move on.

I LOVE these people! Christina and Dennis always make me feel special every time I come here! I recommend Foxy Nails to anyone that wants to have a feel good kind of day!

Very friendly staff! One of the best pedicures I've gotten in a long while!! Will definitely be back!

I got a pedicure and dip manicure at Foxy for my wedding, and it was so relaxing and turned out perfectly. I will absolutely be back for their wonderful service.