Furry Friends

+1 760-255-4488

1246 E Main St, Barstow, CA 92311 United States of America

Open Today: Closed

Quick Facts About Furry Friends

Furry Friends Place, based on the comments provided, has several strengths that contribute to its positive reputation among customers.

One of the strengths highlighted by multiple comments is the excellent grooming job done by Angelica and her staff. Customers express satisfaction with the quality of the grooming services provided, praising the professional and friendly demeanor of the staff. The fact that customers have been taking their dogs to Furry Friends Place for over 20 years is a testament to the consistent quality service provided by the groomers.

Another strength of Furry Friends Place is the love and care shown towards animals. Customers appreciate that the staff at Furry Friends Place genuinely cares for the animals they groom. This is evident in comments mentioning how friendly and sweet the staff is towards the pets. The fact that the pets themselves seem to enjoy their time at Furry Friends Place, as mentioned by one customer whose dog gives kisses to the staff, further emphasizes the positive environment provided by the groomers.

Furthermore, customers mention positive experiences with Furry Friends Place even when bringing in rescue dogs or first-time grooms. The groomers at Furry Friends Place are able to handle dogs with various backgrounds and provide them with an amazing grooming experience. This reflects their ability to adapt to different circumstances and ensure the comfort and satisfaction of both the pets and their owners.

However, the comments also highlight some weaknesses of Furry Friends Place that have resulted in negative experiences for some customers. One significant weakness is inconsistency in the quality of grooms. Although many customers have had positive experiences, there are instances where the groomers have made mistakes, such as accidentally shaving off a dog's beard or not delivering the requested haircut. These inconsistent results can be frustrating for customers who have come to expect a certain level of quality from Furry Friends Place based on previous positive experiences.

Additionally, customers express concerns about the management and communication skills of the staff at Furry Friends Place. Some comments mention issues with overbooking and poor appointment recording, resulting in dissatisfaction among customers. Communication between the groomers, staff, and customers is also mentioned as an area that needs improvement. These weaknesses suggest a lack of organization and attention to detail within the business, leading to customer dissatisfaction.

Furthermore, some comments suggest that Furry Friends Place may not prioritize the well-being of animals as much as they should. Customers mention long wait times in cages and overcharging for grooming services. These concerns indicate a need for improved practices and policies that prioritize the comfort and care of the animals being groomed.

In conclusion, Furry Friends Place has several strengths, including the quality of grooming services, the caring attitude towards animals, and positive experiences with rescue dogs and first-time grooms. However, the business also has weaknesses, such as inconsistency in grooming results, issues with management and communication, and potential shortcomings in prioritizing the well-being of animals. Addressing these weaknesses by improving organization, communication, and animal welfare practices would benefit the overall reputation and customer satisfaction of Furry Friends Place.

Best TL Reviews

Angelica and staff did a great job grooming Bella. They were very friendly and professional.

Absolutely wonderful grooming job! The staff is so sweet. You can tell they love animals. My Flynn adores them and gives them kisses. Best ever place to bring your pet. I highly recommend Furry Friends.

We just got our dog from the humane society a few months ago. We have taken her into get groomed several times here. They do such an amazing job with her! The staff is so friendly! I reccomend to anyone looking for a groomer for their pets!!

They do such a great job on my babies.

Took my daisy in today for a haircut and they did an excellent job on her !! Even though she is a big crybaby and cried the whole time I was there to pick her up! They were gentle ????thank you furry friends!

This review pains me to write as our other pup, Sequoia, has had multiple good grooms with Furry Friends. Unfortunately Sequoia had a bad groom on Saturday May 22nd. The groomer shaved off her lion beard on accident. She is a 10 year old Pomeranian who has maintained her lion cut since her first haircut. At that time the groomer explained she had a lot going on in her life and a family member had severe health issues. She said she had accidentally messed up another cut the day prior as well. Since we had so many positive previous experiences we chalked up Sequoia’s bad groom to stress and brought our goldendoodle pup Juniper in for her first puppy cut on Tuesday, June 8th.

We showed a picture of a doodle puppy cut and asked for an all-over even trim and to open up her face around her eyes. The cut Juniper received was nothing like the cut we asked for or the picture we showed. Her body and top of her head were shaved down to 1/4 inch and her legs and ears were fluffy. Her tail was also cut shorter at the base then the rest of it and her belly was almost bare compared to her chest. There were lots of uneven patches on her back. She literally looked like a schnauzer on crack.

There was no reason to cut her this way. Juniper is brushed twice a day so there were no mats or tangles to contend with, we even did a brushing the morning of her groom. If she moved during the groom and the clippers slipped, fess up. I have never seen a more horrific cut. Shame on us for going back after 1 bad groom and giving them the benefit of the doubt.

Groomer over books on multiple occasions when called a week ahead for appointments for both dogs. Front staff not trained on customer service skills. They also have poor recording skills when writing down appointments. Communication skills are lacking between groomer, staff and customers. Many dissatisfied customers. Lack in paying attention to details when grooming animals. They used to be better years ago but service has declined increasingly in past 1.5 years. There are better groomers that don't leave animals in cages for hours, don't overcharge and don't overbook. Our pets are family not just another number or money sign!

Absolutely wonderful grooming!. Have been taking dogs here for over 20 yrs. Tried other groomers, this is the best! Thank you for treating the dogs with dignity and respect. They love you!