Future Nails & Spa

+1 302-366-1819

4152 Ogletown Stanton Rd, Newark, DE 19713 United States of America

Open Today: -

Quick Facts About Future Nails & Spa

Future Nails & Spa has received a mix of positive and negative reviews. This analysis will examine the strengths and weaknesses of the establishment based on the comments provided.

Starting with the strengths, several customers have praised Future Nails & Spa for their service and the natural look they achieve with their nails. The fact that customers have referred others to the salon indicates that they highly value the quality and expertise of the staff. This positive word-of-mouth promotion suggests that the salon is doing a good job satisfying their customers and building a loyal customer base.

Another strength mentioned by multiple customers is the talent and artistry of the nail technicians. They are described as talented and taking pride in their artwork. It is evident from these comments that the staff at Future Nails & Spa possess the skill and creativity necessary to meet their customers' expectations. This artistic ability sets them apart from other nail salons and adds value to their service.

Additionally, the friendly and helpful nature of the staff has been consistently mentioned by customers. The friendly atmosphere and the ability of the staff to make customers feel welcomed and taken care of are significant strengths. This positive customer service experience plays a crucial role in establishing long-term relationships and encouraging repeat business.

Furthermore, one customer appreciated the unexpected hand massage provided at the end of their session. This additional service demonstrates the salon's commitment to going above and beyond in order to ensure customer satisfaction. These small but thoughtful gestures can greatly enhance the overall customer experience and contribute to positive reviews and recommendations.

However, there are also some weaknesses that should be addressed. One customer had a negative experience with a pedicure, stating that the nails were not properly shaped and one was even broken. This reflects a lack of attention to detail and quality control. In addition, the calluses were not properly removed, which is an essential part of a pedicure. Such incidents indicate that there may be inconsistencies in the quality of services provided by the technicians.

Another weakness mentioned by a customer was the lack of price signs or any indication of the types of services offered. Without clear pricing information, customers may feel uncertain and be hesitant to engage with the salon. It is important for businesses to be transparent about their prices in order to build trust with their customers and avoid any surprises.

One customer also mentioned an issue with their appointment time. Despite making an appointment for a specific time, they were not served before other customers who arrived earlier. While this may have been an isolated incident, it highlights the importance of respecting customers' time and ensuring appointments are honored.

Lastly, there was a comment about the nails being cut shorter than requested. While this was ultimately the customer's fault, it does demonstrate a potential area for improvement in communication between the technician and the customer. Clear and accurate communication is crucial in meeting customer expectations and avoiding any misunderstandings.

In conclusion, Future Nails & Spa has several strengths, including their ability to achieve natural-looking nails, the talent and pride of their nail technicians, their friendly and helpful customer service, and the additional services offered such as a hand massage. However, there are some areas that need improvement, such as attention to detail, transparency in pricing, and appointment management. By addressing these weaknesses, Future Nails & Spa can further enhance their customer experience and continue to attract and retain satisfied customers.

Best TL Reviews

I love there service and how natural my nails look. Updated trends I was referred here and now I’m referring everyone.

I have been seen by 3 different women. each and every time I appreciate them more & more. They are truly talented and take humble pride in their artwork. I love the ladies and I tell everyone where I am....Future Nails & Spa!!!!!

Got a pedicure. Paid 55 plus tip and it sucked. Didnt even shape the nails properly. One was broken amd shorter and instead of cutting them all down to size she workes on them as ia depitw mw asking for them to be even out. Calluses not properly removed.

These girls are so friendly and helpful. They give me my perfect color that I need and make my nails so great after they take care of me.???? I’ll come here foreverrrrrr

I love going here they always make my nails look great and including my mother's

My first time coming here and I'm definitely coming back. I had a great experience. Wasn't expecting the hand massage at the end. It was amazing????

I got hard gel or "moldable gel." It's a gel base instead of acrylic. I also got gel paint. The woman was kind to me. I did make an appointment for 10am, and I waited patiently in my car until exactly 10am (bc that's when they open). Two older women walked in the building around 956 am, and were taken care of before me (again, I did make an appointment). So, that was annoying.

But the nail tech checked on me while I was waiting, was kind during the process, and worked diligently. Place seemed cleaned. They had no price signs up or anything indicating the types of services they offer.

Although I did get my nails a lot shorter than I usually do (my fault, not hers), I enjoy the color. I asked for square shape & some of them are rounded.

Overall good experience, will be returning.

These girls are very nice and sweet. My nails is perfect ????????. I love how they take care of me. They are on trending and they can do whatever you want.