Quick Facts About Gloria's Hair Design
Strengths:
1. Quality work: Many customers praise the quality of the hair services provided at Gloria's Hair Design. The commenter "Me encanto el trabajo que realizo Jaqui en mi cabello, justo como yo lo quería" expresses satisfaction with the outcome of their hair and mentions that it was done just as they wanted.
2. Cleanliness: One commenter mentions that the place is clean, which is an important factor for customers when choosing a salon or hairdresser.
3. Good ambiance: The same commenter also mentions that there is a good atmosphere at Gloria's Hair Design. A positive and welcoming environment can greatly enhance the overall customer experience.
4. Specialization: The commenter suggests asking for specific stylists for different services, such as Jaqui for color and Alejandra for barber services. This indicates that the salon may have stylists with different areas of expertise, catering to a wide range of customer needs.
5. Positive feedback: Some customers have expressed their love and appreciation for the salon. Comments like "Love going to Gloria every time!!" and "Amazing job! Thank u!" reflect a level of customer satisfaction and loyalty.
Weaknesses:
1. Inconsistent service: One negative comment mentions dissatisfaction with the haircut and mentions that bits and pieces of hair were not properly cut. This suggests that there may be inconsistency in the quality of service provided by the stylists.
2. Language barrier: Multiple commenters mention difficulties communicating with the staff if they do not speak Spanish. This could be a significant drawback for potential customers who do not speak the language.
3. Overcharging: One commenter complains about being overcharged for extra services they did not ask for. This indicates a lack of transparency in pricing and potentially unethical business practices.
4. Lack of understanding: Another commenter mentions that the staff, regardless of the language spoken, often seems not to understand the customer's requests. This further emphasizes the issue of communication barriers within the salon.
5. Time management: A long-term customer mentions having to wait for 30 to 45 minutes for their scheduled appointments, which can be frustrating for clients who value punctuality and efficient service.
6. Exclusion: The same long-term customer mentions feeling like an outsider and not being able to fully integrate into the salon's predominantly Spanish-speaking environment. This shows that the salon may not be as inclusive and accommodating to customers of diverse backgrounds.
7. Neglected customer support: One commenter shares a negative experience where their earring fell out during the appointment, and the staff did not make an effort to assist in finding it. This suggests a lack of customer support and service recovery strategies in place.
In conclusion, Gloria's Hair Design has strengths in terms of delivering quality work, maintaining cleanliness, creating a good ambiance, and receiving positive feedback from some customers. However, the salon also has weaknesses related to inconsistent service, language barriers, overcharging, lack of understanding, poor time management, exclusion, and neglected customer support. These areas of improvement should be addressed to enhance the overall customer experience and attract a wider range of clientele.
Best TL Reviews
Me encanto el trabajo que realizo Jaqui en mi cabello, justo como yo lo quería, es un lugar limpio y muy buen ambiente. Si se van a hacer algo de color les recomiendo a Jaqui y para barbería pueden preguntar por Alejandra
I just went to go get my haircut and I still got long hairs everywhere she didn't cut my hair right she left bits and pieces not cut very disappointed
Ladies are friendly. Lashes are available by appointment. Color, cut and style. Ask for an interpreter if you don't speak Spanish.
If I could I would give them zero stars. Went here before and asked for a haircut and ended up paying wayy more than what i thought it should be and when I finally asked in Spanish why it was so much they admitted doing more services on my hair than I had asked for. Won't recommend if you don't speak Spanish because will A for effort they still won't understand much. They also ended up pulling on my hair which caused my gold earring to fall out and instead of trying to help me find it they moved on like it was nothing.
My hair was long and she cut it very long i told gloria to cut it just a little bit and she cut it to much . theres still a long piece of my hair.
Love going to Gloria every time!!
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Amazing job! Thank u!
Whether we speak to them in English or their native tongue Spanish they seem not to understand, I went in for a pixie hair cut did not get one, my husband asked for hair cut with the clippers w/#3 she wanted to use a #1, my little girl went in for a trim and wanted to give her a treatment seriously over kill and the owner I believe to the hairdresser to get us out as soon as the could. NEVER AGAIN
I been going here since she opened. Every time I schedule a appointment I end up waiting 30 to 45. Plus I always feel like the odd one out. I don't speak Spanish. I always believed in supporting the small business family owned ,travel over 25 minutes to get there as well, and tipped generously, Sammy did a very good job! but I am going to have to find a new hair salon.
Gloria's Hair Design Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Today
Opening Hours
| Monday | 09:30 AM - 07:00 PM |
|---|---|
| Tuesday | 09:30 AM - 07:00 PM |
| Wednesday | 09:30 AM - 07:00 PM |
| Thursday | 09:30 AM - 07:00 PM |
| Friday | 09:30 AM - 07:00 PM |
| Saturday | 09:00 AM - 07:00 PM |
| Sunday | 10:00 AM - 03:00 PM |
How to go there
Location
Places