Golden Horse

+44 1275 855700

5-6, 61-63 High St, Nailsea, Bristol BS48 1AW United Kingdom of Great Britain and Northern Ireland

Open Today: -

Quick Facts About Golden Horse

Golden Horse place seems to have a mix of both strengths and weaknesses based on the comments provided. Let's go through each aspect in more detail:

Strengths: 1. Friendly staff: According to one customer, the staff at Golden Horse place were very friendly. This is a positive attribute as it contributes to a pleasant dining experience.

2. Free parking: The availability of plenty of free parking near the restaurant is another strength mentioned by a customer. This convenience can attract more customers and make it easier for them to visit the establishment.

3. Tasty food: Some customers found the food at Golden Horse place to be delicious. The Black Bean Vegetables and the Beef And Mushroom dishes were particularly mentioned as being tasty. This suggests that the restaurant has the potential to create flavorful and enjoyable meals.

4. Affordable prices: Another positive aspect noted by a customer is that the bill was more than acceptable. This implies that Golden Horse place offers its food at a reasonable price point, which can be appealing to customers looking for affordable dining options.

Weaknesses: 1. Slow service: Several customers complained about the slow service at Golden Horse place. One customer mentioned that the wait for their meal took over an hour, despite the restaurant not being busy. This slow service can be frustrating for customers, especially if they have time constraints or small children who are getting restless.

2. Inconsistent food quality: The quality of the food at Golden Horse place received mixed reviews. One customer stated that the food was poor quality and not fresh. They specifically mentioned that the chicken dishes were of low quality, with tough and dry pieces. Another customer mentioned that the food was mediocre and bland, not living up to expectations of authentic Chinese cuisine. The inconsistency in food quality can damage the restaurant's reputation and discourage customers from returning.

3. Order errors: One customer reported that their order was wrong. This indicates a lack of attention to detail and accuracy in the kitchen or during the order taking process. Order errors can lead to customer dissatisfaction and reinforce negative perceptions of the restaurant.

4. Negative online reviews: The comments also included negative online reviews, with one customer expressing disbelief at the high ratings given by other reviewers. This suggests that the restaurant may have a discrepancy between the opinions of regular customers and those who have had a negative experience. Negative online reviews can affect the restaurant's reputation and deter potential customers from visiting.

In summary, Golden Horse place has some strengths such as friendly staff, free parking, tasty food (according to some customers), and affordable prices. However, it also has weaknesses, including slow service, inconsistent food quality, order errors, and negative online reviews. These weaknesses should be addressed by the restaurant management in order to improve the overall dining experience and attract more customers.

Best TL Reviews

There’s not really anything positive to say about this place. We dined in and had the weekday meal deal. We weren’t in a rush but the meal took over an hour to come out, the restaurant wasn’t even half full and the table next to us went up and asked how much longer their meal was going to be as they had small children that were getting restless. Meanwhile people were coming and going with takeaway orders. The jasmine tea was great but all the food didn’t seem fresh and really poor quality. We both got chicken dishes and shared, the chicken that wasn’t breaded was very obvious the poor quality, the breaded chicken was super dry and the chicken pieces were very tough and impossible to break down with your teeth. Rice and noodles were not something that I’d order again.

Sadly there's no option to give zero stars.

Arrived at 7.30pm main meal got to our table at 8.58pm.

One and a half hour wait for the most mediocre food I've ever had in a Chinese restaurant and they even managed to get our order wrong.

If you enjoy watching the takeaway customers walk in and get their orders fulfilled in 15 to 20 minutes while you wait you slowly starve to death, this is the place for you. The food was bland and tasted nothing like authentic Chinese cuisine.

There is no way that I'll be back here again. I really don't understand those reviewers who gave this restaurant 5 stars, they must have gone to a different establishment. Or they are close family members.

Well done Golden Horse, you just lost 6 future repeat customers.

We thoroughly enjoyed our visit here this evening. The staff were very friendly, the food was tasty and the bill was more than acceptable.

There is plenty of free parking very close to the restaurant.

Very fast and friendly service! The Black Bean Vegetables and the Beef And Mushroom were pretty tasty. The Crispy Chili Shredded Beef was overly sweet and not spicy at all.

We had takeaway from here on Christmas Eve. It was a brilliant price and the food was delicious. I've been coming here for years anytime I'm in the area and it didn't disappoint

I've had food there a few times now and its been hit and miss but tonights food had burnt flavour and bits from different dishes not to mention it upset my stomach. It was more than half an hour before closing time and as im paying full price i expect full service aswell. Will not be buying from there again.

Been a customer for over 5 years now and never had a problem with this place, food always spot on! Best Chinese around!

Excellent food as always. Fresh authentic Chinese and go regularly because it’s that good! *****